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“I came into the Red Wing Shoes in Danvers pretty frustrated over an online order and asked to speak to the manager. I started explaining (okay, maybe venting a little) to the employee helping me — only to find out she was actually the manager, Brynne. I’ll admit, I was short and irritated at first, but Brynne stayed calm, patient, and handled everything like a pro. Even though I could tell she was dealing with my frustration, she never once got rude or defensive. She listened, figured out the issue, and fixed it right there. By the time I left, I went from angry to impressed. She completely turned the situation around — Brynne deserves major credit for that.”
“I needed dress pants for a wedding that day and couldn't find the length I needed, but then Emily the in house seamstress came over. She took two inches off the pants and had me out the door in 20 minutes, she was wonderful to work with and I am grateful for her help!”
“Decent prices and good selection. I ordered online and picked up at the store, but the manager who processed the sale cancelled the order so I received an email that I had declined my order even when I'd accepted it.
It would have great experience except that ended stupidly.”
Shoe Stores
Shoe Stores
Shoe Stores
Shoe Stores
“A time warp in a good way. Feels like the place hasn't changed at all in 35 years. If you're looking to relive your 80s childhood, this is the place. Super friendly owners and staff. Bar. Pretty great.”