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July 2021 by Jared D.
Management in this branch is lazy, fake, and annoying. You ask for help and they pull someone from the teller line instead of helping you themselves, which inevitably causes a backup on the teller line. This is why if I have to do a transaction I go through the drive-up. The woman there in the mornings is the only bright spot in this branch. I was glad to see they demoted the head manager, Brad, to only being allowed to ruin this branch when they moved the other Danvers branch. If you need to do business outside of transactions, go to the branch across from the mall, it's definitely worth the extra drive to avoid poor management.
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January 2021 by Daniel M.
Stay away - this bank is a complete and utter disgrace to the town of Salem. Countless fees, checks taking longer to deposit than promised, no 24/7 customer help line (even if your card is cancelled). Just go to TD - better hours, better service, and they're Canadian so they're way nicer.
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November 2020 by Michael McCarthy
I was sad when I moved away from the Reading Walkers Brook branch because it exemplified everything I want in a banking relationship. Because I liked them so much my expectations were low for High street in Danvers. To my great surprise and excitement, Danvers High st. too is exceptional.
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July 2020 by Eric Burwen
The Salem Five Bank is dangerous for anyone considering opening a CD. For a long time, disinformation has been provided to their account holders. It will misinform you on their policy regarding early withdrawal of CDs. The bank provides documentation some which they know to be false. A case in point is in regards to IRA CDs where they misinform the account holder that there is an early withdrawal penalty of 4%. No exception is specified even if you die. So imagine if one of y
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March 2020 by Chris M.
Open until 6pm means 6pm right? Not here. This is the 3rd time I have shown up at 5:59 pm and the door is locked. And then I knocked on the door and they pointed to their phone. Use a different bank. They obviously hate their jobs and care less about the customers!
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August 2018 by Richie Palleschi
Go to this bank a lot every one is great.
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January 2018 by Ellen Duchene
Love Salem Five!! Everyone at this branch is so friendly and helpful. They really care about their customers! And anytime I've had to call the 800 #, they're very friendly and helpful as well! So happy we switched to them from one of the bigger banks!!
