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January 2024 by Danny M.
I don't even want to add a star for this place worst place of all time the staff is horrible and rude the water is so dirty for a lab testing location
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December 2023 by Greg Johnson
Amanda is excellent - prompt, friendly, polite and professional. A++Amanda is well-worthy of a drastic salary increase.
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July 2023 by Dr. Böhm
Clean location. Quick service but you need to ensure you have a prescheduled appointment. Nice staff.
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June 2023 by Lisa Gery
I hate it when you can’t speak to a live person and the automated system doesn’t answer your question. I gave up and went to my local hospital instead.
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May 2023 by Chris F.
The staff was quite rude. The person drawing my blood was nice enough, unfortunately she got distracted and missed a tube so she had to redraw blood from my other arm to fill one more tube. Then she set all of her sterile materials in front of me and when I moved my arm they fell on the ground. She seemed annoyed because technically it was my fault, but that never would have occurred if she would have focused and drawn blood only one time. Then, I had a question, and she consulted another employee who couldn't even be bothered to stand up and come into the room to look me in the eyes and respond. He just shouted from the other room while talking about me as if I wasn't sitting right there. Horrible experience.
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May 2023 by Tatiana Guerrero
Terrible service, they close and cancel appointments without notice email or call their patients or a reason why they close or cancel the appt
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February 2023 by Ken Patten
This is one of the worst medical labs I have ever had the misfortune of visiting. When I entered the facility I was greeted by a machine with a sign overhead that read, “Check In”, and a gentleman struggling with it. He stepped aside when he saw me and said, “You go ahead.” So I did. It seemed to ask for a lot of unnecessary information, like my insurance card, which shouldn’t have been necessary, since it was a free test. I got thru it though, but I’m a software developer. Never once did I interact with human being.Once I was in the exam room sitting in the chair, the tech asked me what I was there for. She didn’t know? I told her, “combined Covid and flu test.She said, “I don’t think we do that here.”“Then why was it an option on your sing-up page?”, I asked.She called in another tech for help, who said it was the test with the green swab. This triggered a look of partial recognition by the first tech. But after rummaging thru the drawers for awhile, they announced they couldn’t do the test.“Just do the Covid test then”, I said.“We can’t change the doctor’s test orders”, they said.“There was no doctor. I ordered the test and now I’m ordering it changed”, I answered.“We can’t do that”, they said. “Call this number.”The conversation quickly devolved into an argument between me and Quest Diagnostics absurdly bureaucratic rules and policies. It was hopeless. I left.I didn’t call the number, because I am never going to attempt to use Quest ever again. No wonder they have a 2.7 rating. One of the worst medical labs I’ve ever seen.
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February 2023 by John McCatherin
Walked in went almost right in(couldn't pee). Nikita was very extremely helpful and polite.
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January 2023 by Trista Cronin
I've always used the Andover location because Danvers never has availability, but I was finally able to get an appointment in Danvers. The wait time was short and the person who drew my blood was very kind despite seeming distracted. Unfortunately, they put my sample in the wrong type of vial and it was deemed invalid by the lab. It was also the most uncomfortable needle insertion I've had during a draw, and the first time I experienced significant bruising in the days after. I ended up going to the Andover location to repeat the test because I'd rather drive further and have the confidence that my draws are being done properly.
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December 2022 by Gym Time
Staff was polite but computers for sign in were running very slow. I first got there around 9:30AM and checked in at the kiosk. It gave me an appointment for 1:40. I had a lot of driving and things to take care of but I was able to get back at 1:30. Computers were still acting up so I came back a bit later and was told they were closed and needed to come back the next day. Frustrating but computers can do that.
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November 2022 by Noelyn Howard
The lab tech was phenomenal. Professional pleasant and experienced..
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November 2022 by Rach R.
Have you ever gone to an establishment and not been able to be helped due to technical issues and actually walked out feeling okay? Me either until now! I wish I had gotten the woman's name, but she kept me calm and relaxed throughout the entire process. Went above and beyond. This establishment can excel because of this employee.
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November 2022 by Marisa T.
Great and fast service. Hard to make an appointment online but had no problem with a walk in.
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July 2022 by emilio reyes
Wait time here is ridiculous, staff is very unprofessional and can be heard loudly joking around in the back ,while people just shake their heads in the waiting room,never using this place again
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June 2022 by William Mignault
Last few times I’ve come here the staff have been very nice and respectful.