-
May 2021 by Lola So
Ok so I’m here shopping and the customers are the rudest. I left my stuff and walked out. I have never seen such a large group of people of self righteous snobs! Now there was one staff member who was extremely rude. I stopped to let him pass with a load of empty pallets. He got snappy at me! I said please go ahead, he said no you can JUST go. Well that was the last straw. After being cutoff and bumped into, then I said excuse me to a couple blocking a lane, they didn’t move, didn’t acknowledge me. Fine. You can all have each other and pound sand.
-
March 2021 by Susan Liotta
Product variety, price, quality, & customer service.
-
August 2020 by Felipe Lapyda
Dont buy anything from HomeDepot nor Andersen Doors.
-
May 2020 by Jennifer Zellen Caputo
Aggravating to receive a text that your item is ready to be picked up, only to go there, wait, then find out your item is not ready.
-
January 2020 by Tim M.
My girlfriend and I bought a house in Danvers a few months ago, and so have needed a lot of home improvement products since. This Home Depot location has become a second home for us and we have yet to have a bad experience. Every associate we have met has been very nice, knowledgeable, and helpful. A lot more than I can say for the comparatively rude and unhelpful associates we have had the displeasure of encountering in the Lowe's down Andover St. We had been going to both stores depending on an item's cost/availability, but will definitely be shopping here exclusively out of the two from now on!
-
October 2019 by Gerald S.
I purchased a Samsung refrigerator with ice maker and water dispenser. The sales clerk wrote down the wrong stock number so it didn't have a water dispenser. She also didn't include removal of the old refrigerator on the order. I gave the delivery team $20 to take away the old fridge. They wouldn't hook up the ice maker to the water supply. The plumber later said there was nothing wrong with the line. When the plumber tried to hook up the water supply he found a broken connector on the fridge. I had a terrible time dealing with Samsung repair, and when the tech finally arrived he looked and said he didn't have the right part. He had to come back again on another day. I wrote a nice letter to the general mgr of Home Depot outlining my nightmare, that I didn't have a water dispenser, and the icemaker had not worked for over 2 months. He read it and without another word said "I will get a new fridge with the ice maker and water dispenser as I had originally wanted" - no questions asked, and they will hook up the water. What could have been a hassle dealing with Home Depot turned out to be a pleasant experience.
-
September 2019 by Bill N.
Only went because someone gave me a Gift card. Went for 1X4 treated, could not find, Ben pointed out they were 6 feet off ground , only 5 there, 4 badly bent and knotted, so took the close to straight one. Got to checkout, 2 self served closed, Service girl had another , and the rep in adjacent cash register too busy screwing with security fence to bother. Finally got to machine only to find no scan thing on board. Watched as red headed Diane tried to avoid my gaze and any attempt at service. When I spoke up she said she could not leave the area but could TRY (with that head shaking grimace we hear about) to look it up?? I dropped all the things I had right there, and headed for Lowes. How bad can service be? stop here and see crooked boards, anti-customer service experts, a sight to behold.
-
September 2019 by Byard H.
I will NEVER buy another appliance from this store again. EVER. And if you do, BUYER BEWARE of the Asurion Extended Warranty. Don't waste your money. It's worthless. Never again... NEVER. If I could offer ZERO Stars that would be too many. I bought an expensive Samsung Refrigerator from Home Depot 3 years ago and also purchased Home Depot's 5 year extended warranty which says, "No Deductibles, No Additional Fees, No Kidding If We Can't repair It, We'll Replace It!". Home Depot's Extended Warranty Company has sent repair persons to my home 4 times previously and while the technicians were all very nice during those visits, they repeatedly failed to adequately repair my Samsung refrigerator's ice maker. It continued to over-spray water causing large ice buildups to form which prevented the ice maker from operating. Each time they came, they would melt the ice buildup, smear some sealant around and call it fixed until the next time which was usually about 3 months later. This time, Asurion decided that it would do a "buy-out" on my fridge and a repair person was scheduled to come for the 5th visit between 2 and 4. At 3:45, the technician called me. He sounded annoyed. He tersely asked how many times his company (Qdexcyma) had been to my home. I said that today would be the 5th time. He asked me what had been done during other visits. I told him that each time a tech had come, they added more sealant to the seams of the ice maker and they used a heat gun or something to defrost it, then they left. He said, 'OK, I coming.' At 4:06pm the man rang my doorbell (I know the exact time because I have a timed video of his arrival). My husband answered the door to a very angry man. The man said something (heavily accented) to my husband (who doesn't hear well), and thinking the man had been here during one of the previous 4 visits my husband welcomingly said, 'Go ahead through, it's in the same place.' The man tersely responded, 'I never been here!' The man came into the kitchen where I was standing and imperiously asked me for the service history. I said, "Service history? I don't know what you mean - no one has ever left me any paperwork." He acted disgusted and then, while pulling my ice maker bin out of the malfunctioning unit, asked me again what had been done at past visits. He thrust the ice bin angrily into my hands and said, "This cracked." I said, "Ok... but that has nothing to do with the ice maker not making any ice. This is just the bin that holds the ice." He gave me such a look of fury that I took a step back. Since he had asked me what had been done previously, I started pointing to the previously 'sealed' areas and telling him that the previous technicians had used a heat gun 'or something' to defrost the unit. He got even nastier when he tersely corrected me saying, 'Heat gun? Or Steamah??" Not being a tech, I said, "Ok - I guess it may have been a steamer..." (I am still standing there holding the ice collection bin.) The man then took out a screwdriver and started taking a screw out of the ice maker. I said "Just a minute...." and started to remind him that I had been told by my Asurion case agent that no repairs were to be done, just diagnostics today, because Asurion had advised me that they were going to do a 'buy out'. This man was downright furious! He turned around angrily and started putting his things away muttering that he can't diagnose without taking the entire thing apart. So I said, "Ok, go ahead and do whatever you need to do, I am just telling you what the agent told me..." He said, 'No, I not do anything! I am going to call and report you.' and he gathered up all of his things and started dialing someone on his phone. So I said (still standing there hol
-
July 2019 by Herb Z.
This store is much bigger and has more stock than the other one down by the mall. I think they have half the staff of any other location though. I kind of feel like Mr. Anderson when i go in here, lost without help.
-
July 2019 by T T.
Rented a flat bed here since it's closer to our home. The service desk is the worst one I've been to among the 3-4 Home Depot's we have in the area. Not a smile, not even a hello...and the treatment differs depending on the person at the counter. It also seems like even though there are two registers and two people, only one person helps. Disappointing.
-
June 2019 by Lisa Ballard
quick service & helpful staff
-
April 2019 by Kimberlee F.
Terrible customer service , RUDE at the customer desk pulls the wrong stuff and acts like it's my problem. No apologizes nothing talks over you !!! Ordering online should be simple pick up in store
-
October 2018 by Jennifer W.
I am giving this location 5 stars due to my experience with Linda in the rug department. She was so kind, helpful, and attentive. I'm telling you, this woman knows her rugs.
-
September 2018 by Rosa Guarino
Everyone was helpful and pleasant. I was definitely surprised at how good the customer service was.
-
August 2018 by Haley Travalgia
The experience my husband and I have had working with this store has been horrible from start to finish. Below is an email we have sent to corporate twice that has gone unanswered. It is so disappointing to receive such disregard and lack of response. We will not be buying from this store or any Home Depot again.