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February 2024 by Marsha Hallahan
Unhappy tellers! I asked for crisp bills to put in a money gun for kids for Christmas. Nope head teller could not be bothered, gave me wrinkled old bills.Today went to get print out of last 2 Months bank statements for housing app. Teller made such faces at my request I felt uncomfortable. If they do not like their job please leave!
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November 2023 by Damir Ismagilov
I see all this negative reviews, but Ive never had a poor experience at this location. The staff is professional and service is great
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January 2023 by guisedio vasiu
Bad experience at this branch ,not from Eastern Bank
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September 2022 by Bee Ibra
Bad experience...!!!!I applied for a job opportunity in one of branches ofthe Eastern bank then . The branch manager her name Adina , called me yesterday, Thursday, and she said to me, “We have hours to work, Friday , Saturday, and Sunday,Would you like that? I answered yes, and our location is in Danvers, are you familiar with that location? I answered yes, I live in Beverly, 10 minutes from Danvers.Question: When can you come to our officeI answered: I am ready any day during the week and weekend (I'm available).Will you come tomorrow, Friday,?I answered: come to the interview?She said: No, you come to work.I was very happy, pleasantly surprised, this speed I was appointed,I said : yesI went to the bank 5 minutes before the appointment, unfortunately, the reception by the bank manager, Adina, was inappropriate. She did not greet and welcome me and did not introduce herself to me I said , Hi , no answer (, impoliteness).” she said : Come and have a seat in( her ) office, she said to me. I had this Sonia help me but she didn't introduce me to Sonia and Sonia was upset and uncomfortable I didn't understand what was happening and why!!!!She was talking to me( Adina) arrogantly and arrogantly in a way that made me feel that her way and treated me was insulting and contemptuous.she was rude with me.She started talking to me with routine questions, but at the end I started to feel the question was an interrogation and a kind of investigation.She said I wish if you were a graduate with a bachelor’s degree in agriculture, why didn’t you work in this field ?? ”.I got my Bachelor's degree in my country, out of USAEven she couldn't even pronounce Bachelor's word . on my resume!, it I don’t understand how she got to this position and read grammar didn't know.Kind of discrimination.She said well I have 2 more candidate for interview, the HR will contact you.I left the office and I heard they were laughing lowdly behind me.Then after half an hour I got email, from HR told me I haven't selected as a candidate?That was in the location 4 Federal Street in Danvers Massachusetts .Don't forget this name (ADINA) branch manager.
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June 2022 by Bushra Ibrahim
Bad experience...!!!!I applied for a job opportunity in one of branches ofthe Eastern bank then . The branch manager her name Adina , called me yesterday, Thursday, and she said to me, “We have hours to work, Friday , Saturday, and Sunday,Would you like that? I answered yes, and our location is in Danvers, are you familiar with that location? I answered yes, I live in Beverly, 10 minutes from Danvers.Question: When can you come to our officeI answered: I am ready any day during the week and weekend (I'm available).Will you come tomorrow, Friday,?I answered: come to the interview?She said: No, you come to work.I was very happy, pleasantly surprised, this speed I was appointed,I said : yesI went to the bank 5 minutes before the appointment, unfortunately, the reception by the bank manager, Adina, was inappropriate. She did not greet and welcome me and did not introduce herself to me I said , Hi , no answer (, impoliteness).” she said : Come and have a seat in( her ) office, she said to me. I had this Sonia help me but she didn't introduce me to Sonia and Sonia was upset and uncomfortable I didn't understand what was happening and why!!!!She was talking to me( Adina) arrogantly and arrogantly in a way that made me feel that her way and treated me was insulting and contemptuous.she was rude with me.She started talking to me with routine questions, but at the end I started to feel the question was an interrogation and a kind of investigation.She said I wish if you were a graduate with a bachelor’s degree in agriculture, why didn’t you work in this field ?? ”.I got my Bachelor's degree in my country, out of USAEven she couldn't even pronounce Bachelor's word . on my resume!, it I don’t understand how she got to this position and read grammar didn't know.Kind of discrimination.She said well I have 2 more candidate for interview, the HR will contact you.I left the office and I heard they were laughing lowdly behind me.Then after half an hour I got email, from HR told me I haven't selected as a candidate?That was in the location 4 Federal Street in Danvers Massachusetts .Don't forget this name (ADINA) branch manager.
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June 2022 by Janet Provencher _ campbell
When go in others very helpfull
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April 2022 by Alex V.
This bank is hot dog s**** I would not support a bank with such a toxic track record. Predatory policies, and awful to its employees. Look up their employees review on Glassdoor. They acquired my through acquisition of Century bank. Proceeded to not inform me and wrongfully destroy my credit. Refused to undo their mistake citing internal policy I was mostly disturbed when on a recorded chat line your customer service agent told me "Its your responsibility to pay your loan and it doesn't matter if we told you or not" This is an example of the toxic culture that exists at Eastern. These predatory rules were designed and put in place by the executives. If they put as much effort into helping your customers as you did into ruining their day you would be a terrific financial services partner. I managed to make on time payments for 7 years and have excellent credit. A few months of having Eastern bank in my life turned my credit score upside down.
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July 2021 by David Belanger
Eastern bank ruined my credit. I have had perfect credit my whole life. Eastern bank sent a 25$ bill by snail mail for a yearly fee on my over draft service that I never use. I pay all my bill online so wasn’t looking for a bill because I don’t have loans with them. It registered as late for 4 months, not making me aware of this by email or online or on the app that use all the time. Same thing happens one year later. After many discussions with customer service people that agreed with me and a written letter they refused to take it off my credit, the only bad thing on my credit report. I only found this out because I am refinancing my home. I have been a customer for over 7 years and thought I could work it out because it was such a weird situation. They were unwilling to work it out and unwilling to even let me talk to the people that make these decision. I would not use eastern bank if you are looking for a local bank.
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July 2021 by Kris Maria
Wont go back to this branch waste of time they couldn't find my loan information in the computer system not the same as lynn the main branch I guess . Tayeb the assistant manager never followed up with me like he said . I had to do my own research. Unreliable.
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October 2020 by Gregory Marcheterre
Good bank for my bank account but i really would like it if you changed Saturday and Sunday closing hours to like 6 or 7 instead of 3
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October 2020 by USA The Beauty
Beautiful people working at this branche especially Tayeb . Thank you
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August 2020 by Debra booth
The hours are not listed as accurate. They are closed on Sunday. At least at 12:13pm they were.
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December 2019 by Joanne Tinkham
Everyone there is helpful and friendly.
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September 2019 by Ken Yutzy
We had a screw up with our bank my wife's direct deposit when and correctly but they are holding it tell Monday my pregnant wife cannot eat tell then and they will not fix it till then this is pregnant women abuse at its finest!
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April 2019 by Peabody Chiropractic
Jim Cobb at Eastern and the whole staff are friendly and helpful. A great bank for all your banking needs that also gives back to the community and local charities.
