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February 2024 by WAYNE
Bought alternator failed out of the box so I paid for a brand new alternator instead of a refurbished one that failed now they won't honor warranty will not ever buy another product from them
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November 2023 by Matt
I usually love these stores, but giving 4 stars simply because the entire store network did not have the parts I needed for a 2018 vehicle which is a very common vehicle. To be fair, Autozone did not have the parts either. Overall the store was neat and clean and the staff was super helpful. The strip mall the place was in was a little run down however.
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October 2023 by Rick Goode
Had a battery that most other garages didn't stock and couldn't be bothered getting or trying to get. Friendly folks.
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October 2023 by mario moore
Experienced another customer have the worse experience ever I would never ever go back there after seeing the customer being yelled at and disrespected by a team member named Ardit he was on his phone not caring about answering the customer questions so customer left crying he needs to be fired if these are the type of people advance is hiring they need to be fired and closed down
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July 2023 by Gary Newman
They have all the parts I asked for
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June 2023 by Locutus
Awesome! The person that was on duty on June 2nd at 7:30 AM is awesome. I had an issue he handled it great
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June 2023 by Scott McCarrick
Awesome! The person that was on duty on June 2nd at 7:30 AM is awesome. I had an issue he handled it great
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June 2023 by Evelyn
I am blown away by the customer service from Matt. Absolutely the kindest, most genuine person I have met. I was fortunate enough to catch him outside after his shift, and asked him for a jump on my car. Not only did he agree with no hesitation, but he helped show us how to do it as well! Unfortunately, our battery was busted lol. However, he went an even extra mile by telling us what he recommends us to do and which battery to buy from their store :). When we went in to purchase a new battery, Jayson also created a great environment! Will be coming here for any auto needs from now on.
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May 2023 by Michael Passanisi
Danvers location had 5 employees conversing amongst each other while I waited for counter service for 7 minutes. By the time I asked if I could please get some help I was told I was only waiting 2 minutes. Losers. All of them. Bye bye Advanced!
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May 2023 by Whitney Elizabeth Hastings
Picked up a prepaid order- brake pads for my truck. The gentleman was kind and professional with everything and was super professional and was so prompt grabbing my pads!! Great service and friendly establishment!! Affordable prices as well!! Will return!!
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May 2023 by Iamwhoiam M
This place is so poorly run. In Nov. 2021 I bought a die hard platinum battery with a 4 year warranty. The battery is dead and I went to the Danvers store to swap it out. Their server was down ( and has been for about a month) and so they couldn’t honor the warranty in spite of my having the order on my phone. There was another customer in front of me with the same problem. She had the actual receipt. It is UNBELIEVABLE that this store cannot honor the warranty for their battery. I’m going to NAPA from now on.
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April 2023 by Carmen Hernandez
I went to advance Auto parts in Danvers yesterday around 9am to find out how much a battery would be and asked about my engine light and a young lady helped me she offered to come out to my car check what was going on she plugged the machine in and to me that I had a miss fire and she explained to me that it could be spark plugs or ignition coils I told her I was going to My mechanic but she did offer phone number of mechanics that advanced deals with you that are responsible and good price she also checked my battery and it was fine but did offer a free replacement install she was so sweet always smiling and kind she made me feel welcome in to the store asked when I walked in how can I help youits great to be helped by kind people I went back today with my friend she had her battery replaced and the young girl helped us again and had a young man installed the battery
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March 2023 by Carmen H.
I went there today around 9am to find out how much a battery would be and ask about my engine light and a young lady helped me she offered to come out to my car check what was going on she plugged the machine in and to me I had a miss fire and she explained to me that it could be spark plugs or ignition coils I told he I was going to my mechanic but she did offer phone numbers of mechanics that advanced deals with you that are responsible and good prices she also checked my battery and it was fine but did also offer a free replacement install she was so sweet always smiling and kind she made me feel welcome in to the store ask when I walked in how can I help you it's great to be helped by kind people
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February 2023 by tom fallis
Excellent service!! Friendly aswell very professional. I would recommend everyone to by there parts from there.
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June 2022 by Danielle Steenbruggen
I bought a battery here and it was junk. The worst part is they wouldn’t let me return it even though I didn’t use it
