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November 2023 by bobby g.
This place has incredible customer service, skilled mechanics, and is spotless. I walked in on the day before the holiday because my tire pressure sensor was going off. The mechanic in duty stopped his work and checked both my tires and sensor free of charge. I won't take my car anywhere else
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August 2023 by ABM 1!
I can't praise this place enough! After some disappointing experiences with other local mechanics, I contacted Village European and spoke with Jake. Despite their being fully booked, Jake told me to bring in my car. I wasn't sure if my sensors were broken or I needed new tires, because I kept getting "check tire" messages Jake checked them on the spot and within a couple of hours, he found and repaired a leak.As others have mentioned, their labor costs are a bit higher, but you get what you pay for and this service is the best. I also believe you can't put a price on the peace of mind knowing the job was done right. I will be using them in the future for any necessary work.
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June 2023 by Ennie S
Great customer service, both of the guys on the front desks were amazing and really kind!
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March 2023 by Richard S.
I've only had one experience with them, but it was good. I was dissatisfied with the shop I was using, so I gave them a try. I knew they had a better address, building and lot, but I thought they would also probably be expensive. Let me start with the service. I had my 60K mile service done on my BMW. I asked for enhanced service, including lubricant changes in transmission and transaxle, and the cost was less than expected. Not only that, but the people are the best. Rick is not only personable, but he gets the job done, too. Another person I met when I first walked in was personable as well. The shop called me with a question, as requested, and everybody was civil and civilized. I even got free police service when I was spotted in their yard after dark, dropping the car off the night before (no problem)! All told, I was completely satisfied.
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December 2022 by Samuel A.
Dave Clark, owner and master technician, is friendly and helpful. He took a quick look at my BMW with non-working parking assistance and rear turn signals (though working hazard lights). He opened up tail lights, replaced old bulbs (nearly fused) to try to find quick fix at very reasonable cost. Unfortunately this didn't work, and will need a full diagnostics test $144 to find the problem. BMW has complex electronics that require a specific trained technician, which even a 40-year veteran on Mercedes rely on to fix BMW systems! This seems like an honest helpful workshop, will come back. If I change car to Mercedes, this will be my go-to workshop.
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October 2022 by Shantoll Olaniyi
Rick was a life saver on Friday. I stopped there because the air machine at the Mobil wasn’t working. He not only filled up my one flat tire he filled up all off the others and really help me out free of charge. The customer service at this place is amazing. The experience was one I’ll always remember thank you Rick I know your work is impeccable just by the way you treated me. God bless
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September 2022 by Shantoll Beaumont
Rick was a life saver on Friday. I stopped there because the air machine at the Mobil wasn’t working. He not only filled up my one flat tire he filled up all off the others and really help me out free of charge. The customer service at this place is amazing. The experience was one I’ll always remember thank you Rick I know your work is impeccable just by the way you treated me. God bless
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September 2022 by RCR
Great service! I had a tow hitch installed on an Abarth and they did a great job. Very knowledgeable and they also had some very well selected used European cars for sale.Service: General repairs & maintenance
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August 2022 by Ricardo
Great service! I had a tow hitch installed on an Abarth and they did a great job. Very knowledgeable and they also had some very well selected used European cars for sale.Service: General repairs & maintenance
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September 2021 by Paul Sinno
Had some car damage on the road, the plastic undercarriage of my car was scraping along the road. They quickly took a look and had it fixed in no time. Was back on the road within the hour. Extremely professional, would recommend to anyone!Service: General repairs & maintenance
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May 2021 by Marianne Kane
We were driving on the highway and a plastic piece was hanging over our front tire and causing an awful screeching sound when we were driving. Village European took care of us immediately and saved us when we were on our way to my son’s baseball game In Worcester. They are super friendly and I’d recommend anyone to use their services.Service: Wheel alignment
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December 2020 by Abhishek Shetty
Very prompt feedback about my car state and recommended repairs needed was clearly stated to help me decide. Pleasantly happy for finding a place to service my BMW.
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August 2020 by Gladys Phillips
For more than 10 years I have found Village European to be professional and decent in every way. They have no doubt saved me a boat load of money by giving me honest assessments of whether I needed work done or not, where I could save on repairs without compromising safety,when repairs could be under warranty, as well as excellent work on all our cars.I trust them.
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March 2020 by Laura Lynch
Working with Village European is why I am going to be able to own a classic car one day. They have been with me from the beginning with my car for a presale review. I will work with them to the end of the days of my car (... that will be never!). Their service solutions are clear and explained. I am given options for the work. Action is confirmed with me before the work starts. Nothing is ever missed. I am the car owner who wants everything just right. They pursue even the seemingly most minor issue that I bring in. One sound had us driving slowly around the neighborhood with a mechanic basically in the trunk … we fixed it.
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March 2020 by Campbell Yaw
So yesterday was a delightful but bittersweet experience as I turned in my third Audi A6 AllRoad ... this one a 2005 with 235,000 miles. It was a terribly sad parting for me because I LOVE this particular model and am not comfortable paying 74K for the new replacement.
