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February 2024 by Peter Hoenig
Ricky was super helpful for a complex overseas Verizon issue. He is smart and friendly.
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February 2024 by Robbie Blackett
Great, easy and quick experience at Verizon today!
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February 2024 by Rick Winters
Carlos, was great, very helpful.
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February 2024 by Gail Clifford
Can’t recommend this store enough- knowledgeable, efficient, helpful- great service :)
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February 2024 by Ed Goggin
Elisa helped my son and I obtain great loyalty customer discounts for both an iPhone 15 and a Google Pixle 8 and a newer/better family phone plan with more data capacity at about the same cost. Elisa was very helpful and thorough.
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December 2023 by Tobi VanOrden
My daughter and I recently came in to upgrade our phones. Elisa and Gervin were extremely knowledgeable, helpful and patient through the entire process. Both were a pleasure to work with!
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December 2023 by Pam Boardman
Gervin was very helpful when I went in to upgrade my iPhone and change my phone plan, which allowed me to get an iPad at a much reduced cost. The process took quite awhile, but he explained the changes clearly, and was apologetic about how much time was involved.
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December 2023 by Kate Kavanagh
Just stopped in to the Concord Verizon store and was helped by Gervin. Could not have asked for a nicer, more knowledgeable, helpful man. He took the time to understand the complexities of my situation - and truly came up with the best solution for me (very confusing given the myriad of specials out there!) He’s a gift. Thank you Gervin. Thank you Verizon.
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November 2023 by Roanne Angele
The store is lovely, well stocked and no pressure. The young man that waited on me, was amazing! Most independently owned stores, I’m a bit hesitant about. This young man was knowledgeable, helpful, kind, smart, honest, and engaged, kudos to him. Helpful, honest.. store centrally located has been such a blessing !
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November 2023 by Paul McKinlay
Great service. No question of sending me to the Verizon Global Customer Crushing Center. One call to the store, ‘I can fix that for you in two minutes sir’, did what he said he was going to do. Done.Verizon is pretty much the only provider with a phone signal across Concord, so this small community store could take a much worse approach to service. Totally impressed and fully recommend.
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November 2023 by Patrick Flynn
Bryan Santana was fabulous. He made sure I understood everything and got the right combination of products and cost. As a customer, I was very lucky to have Bryan to help me and if you have the chance to work with Bryan, I am sure you will be delighted.
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November 2023 by Peg Mallett
Ricky and Gervin were very helpful in selecting a case, cords and phone protection items for my new phone! Excellent service and attention was most appreciated.
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October 2023 by Leanne S.
charged me $250 to transfer data onto new iPhone and mail back to warehouse. Made me feel like I would not be able to transfer data to my new phone at home "too complicated, everyone always comes back and needs help" Called a few other Verizon stores and they do it for free or $35-50. what a scam!
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October 2023 by Amelia Corraspe
First time picking up an order from this location. Ricky was great!! He helped me so much with sorting out an issue and he made the experience so much better. Very professional.
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October 2023 by Cw Kaiser
Carlos was exceptionally well informed and competent in solving my problem .I would give him my strongest possible recommendation.
