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November 2023 by Ellen Taraschi
Carole is the most helpful sales person I’ve ever had the pleasure of working with! Thanks Carole!!
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April 2022 by Holly Abernethy
I got an ad on Facebook for this store last night and was psyched they were close to my house in Lexington. There were a couple of things I wanted to try on before buying since they were not inexpensive. Trekked out today with high expectations and was not disappointed by what I saw. Was not greeted, 2 women engaged in conversation, not so much a glance in my direction. Did not look at me, did not help me, nada. I am infuriated by their rude and dismissive behavior and told them so. Won’t buy the brand anywhere now thanks to their ridiculous attitude. They could have made a killing off me today. Felt like that Pretty Woman moment except I am put together and fashionable.
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August 2018 by Nancy Goorno
I have had very positive experiences shopping in McLaughlin in concord. The staff is helpful, friendly and spend the time to find
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December 2017 by Mera Tilley
Concord is a lovely town with warm, friendly people -- that's why I was shocked by the treatment I received the last time I visited this J.McLaughlin. There was a street-festival going on in downtown Concord where stores in the area were giving away food, drinks, samples, etc to entice customers to patronize local stores. I love J.McLaughlin clothes, so I walked in. There was a table inside the store where the associate was pouring small cups of sparkling water at a table to give out to customers. Sipping some cold sparkling water while shopping for a new summer dress --- lovely idea right?! WRONG - I walked up to the associate intending to ask for a cup of water -- before I could even open my mouth, the associate pointed outside and said to me "clearance items are back outside" No offer of sparkling water, just a short , rude tone of voice and a gesture to go outside, while the two other ladies that followed me into the store got sparkling water and a warmer welcome INTO the store. Was there something about my appearance that made her think I can't afford the full-priced clothes on the inside? I'm a minority in a heavily white but very welcoming town --- I almost never encounter overt racism--- that's why this was such a shock! I haven't gone into the store since.
