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March 2024 by Karen M.
Take Heed - DO NOT have your repairs done here especially antiques! I dropped off 3 antique heirloom lamps (2 table, 1 floor) for a simple cord re-wiring. They took it upon themselves to also change the sockets (which I did NOT request) without even discussing with me. Two of my lamps are now permanently damaged. On one lamp they cut down the 2 candlesticks where the bulbs go, damaging the integrity of the antique! The floor lamp had numerous issues: glass lampshade wouldn't even fit as new socket was much wider and it was installed crooked, switch could hardly be turned, expensive LED 3-way bulb that I purchased there didn't work properly and there was a big scratch on the brass neck of the lamp! Complete shoddy workmanship. I had to return to the store 3 times to get some sort of resolution and they had to re-install the original old socket. Thankfully it hadn't been thrown out! Beware also they do not give itemized receipts so you don't know what "parts" you're paying for. Owner refunded for the floor lamp but sadly my 2 antique heirlooms have irrepairable damage.
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January 2024 by John d.
I can concur the woman (owner?) couldn't have been less helpful. She was actually shockingly dismissive as well as rude to the her other employees as well as to me. I begrudgingly bought a shade and took my 2nd lamp elsewhere, only to realize their prices were 60% higher than the other specialty lampshade store I went to. When the shade looked horrible on the lamp when I got it home, I went back to return it the next day... the next employee points to a tiny sign that says store refunds only... in a world of efficient e-commerce - you'd think a store would try harder to be accommodating, or at least nice.
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December 2023 by Peter Mosbach
Very knowledgeable about all facets of lamps.
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November 2023 by Joseph Zuravel SR
From start to finish a great experience and product
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September 2023 by Michele C.
Fixed my floor lamp with out a problem! Very satisfied! Pleasant and fairly priced. Great find!!!
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June 2023 by Victoria Belmont
Can't say enough. Patient, helpful, flexible, informative.. more than a shop. From Shades to repairs, rewiring your beloved lamps and antiques to make them functional and safe, this is the place to go.
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April 2023 by Bryce Reynolds
Amazing store. Seriously, you just don’t find stores like this anymore. They can fix anything. They’ve got great original lamps and shades. Just such a great place
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February 2023 by Caitlin G.
Almost all of the lamps in my house are vintage or antique, and I've brought several of them to Concord Lamp & Shade for repairs and rewiring. They do good work at this nice little shop in downtown Concord, and because they're one of the few places around that specialize in what they do, it's popular. I'd say the main drawback is the parking, which can be tricky as it's right in Concord Center. Sometimes you have to circle the block a few times for a spot, and when you're carrying a floor lamp or a bulky box, the closer the better, so parking far away isn't ideal. Also, the shop is tiny, and hard to move around in, so I prefer to go right when they open at 10am to avoid crowds. They don't provide written estimates or quotes, they just verbally give you a number, which I don't like, especially when I had to send an estimate to an Etsy seller for reimbursement for repairs on a lamp that broke during shipping. I had to wait until after I had paid to send the receipt, which wasn't great. I will say that their estimates are typically in the range they initially provide, with the exception of one repair that ended up costing more than expected.
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May 2022 by Stephen Dring
Concord is the best. Great communication and fabulous craftmanship! I had a very expensive Frederick Cooper shade that isn't made anymore. The lining had dry rotted and I really didn't want to buy a generic shade; I wanted mine restored. Concord replaced the lining and it looks brand new. Amazing that they could do this. Any future work is definitely going to Concord.
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February 2022 by Sharyl Ross
I recently had a lovely Frederick Cooper fringed shade repaired, the lining was all torn.I am overjoyed with Concord’s incredible craftsmanship and their attention to detail on the interior and exterior of the shade.The repaired shade is absolutely exquisite.Anne is lovely and she and her team were a pleasure to work with,I am so glad I found them and highly recommend them.
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January 2022 by Julie Batal
Excellent experience. I took a lamp in for repair. I received prompt and professional service. I was greeted on both of my visits and my transaction was conducted efficiently. I was charged a reasonable fee for the service. I recommend.
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January 2022 by Jim H.
Knowledgeable, professional help will assist you with a smile. A large selection and custom orders make it the place to go.
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October 2021 by Susan F.
Went in to find a simple shade and the first thing that happened was that the owner? Salesperson? kind of yelled at us for not knowing the size of the shade in anything other than inches. Huh? She then motioned toward some shades we could look at. Half were blocked by lamps they were fixing. The prices were crazy high. We left and will look elsewhere where the ridiculous prices don't come with a side serving of rude.
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September 2021 by Pamela K.
Sad to agree with the unsatisfied customers. I had a unique lamp, and knew what I wanted....the "expert" manager/owner made alternative recommendations which, after MONTHS for delivery (and no phone updates as to why) looked absolutely ridiculous. Completely lacking in proportion--anyone with eyes could look at it and know it was all wrong. She should have been to embarrassed to show it to me with out correcting it or offering a solution--but there was no ownership of the outcome. Instead it was more of the dismissive attitude and "this is what you ordered" which I actually have a question about. My memory was that I had asked for a different size, but of course she never gave me a written order with a description of what the would do.....get EVERYTHING in writing, and don't use their design suggestions--your own gut will be better. Now I have to re-do the lamp all over again and use the lampshade on a different lamp entirely.
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September 2021 by Martha Kennedy
Denise helped me pick out shades for 2 pair of lamps - she was great! She really "gets" the customer she is working with and is very knowledgeable helpful. Small shop so best not to be in a hurry if you just walk in...suggest making an appointment. I will def go back for any future lamp needs!
