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November 2023 by Michael Stapleton
Aerodiagnostics provided quick results on my kit! Using the kit at home was easy and straightforward. I would definitely recommend this company to anyone who is struggling with dairy!
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September 2023 by Tycammas
Hi there, I have read the reviews for this company and I am not sure why they are so bad. My interactions with all the staff at Aerodiagnostics have been pleasant and informative. I had no issues with the testing matter of fact I am thankful for the test as it allowed me to get the treatment I needed. The billing was laid out clearly on the form from my provider and it was the same form in the kit I received. I would recommend them.
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September 2023 by Kevin C
Fraud - Similiar to other comments!!Paid $99 for AeroDiagnostics to send me a SIBO test for me to complete and return with my insurance info (per my drs instructions).Sounded strange as all other medical offices already have this info, including the doctor who ordered the test, but went along with it as I Was told insurance would cover all. Even made a note on my returned tests not charge card they had from initial payment and to use insurance or not run test.Come to get a $500 bill later that I questioned then out of nowhere see a separate $110 charge without approval. Luckily it was on a credit card so I can follow up with them to report the fraud charges as I have picture of note and all documentation as I thought that this was a scam but was hoping scammers didn't target doctors offices as naive as that sounds.
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September 2023 by Trent You
Awful company, had a mix up with my doctors which ended up taking 3 months before the kit was even shipped to me. Even after sending it in there was a mix up with my results, which took longer to get to me. Terrible company for SIBO testing and I'm glad FoodMarble is putting them out of business.
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September 2023 by Peter Emerson
This company provides exemplary customer service led by the CEO and President, Gary Stapleton. Every customer rep I spoke to delivers on his company’s commitment to service. And dedication to quality and accurate testing is unsurpassed. I have taken two tests. Based on this experience and several interactions with Mr. Stapleton and his colleagues, I cannot recommend Aerodiagnostics more highly.
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September 2023 by Loren Marks
Aerodiagnostic labs is a premier breath testing facility, that holds the highest standards in laboratory testing to ensure accurate diagnostics for their clinicians.Gary Stapelton is a caring owner that is always available to discuss results and assist his doctors. Don't think twice about using Aerodiagnostics. After switching to his lab years ago, it is the best decision I ever made for SIBO testing.
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August 2023 by Sarah Duvall
This company is a scam!!!!They sent me a kit that I believe is bogus.They had me pay $99.74 by check when I returned my kit.3 months later, I received an invoice for $402.76, stating that I could pay $110 discount.I called to ask why no one advised me that there was a $500 deductible prior to the test. I was informed that this procedure was out of network. No one informed me of this prior or I wouldn't have taken the bogus test.I don't think it's really even a real test.These people are con artists.
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August 2023 by Mona Anderson
My daughter attempted a breathe test in Feb of 2022. She had many gastrointestinal issues and the dr felt that this test would be appropriate. We never received anyconclusive results from this test and I feel like it was a complete waste of time and money.Is there a web site to pay the ridiculous fee for the devices that were never rendered?
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March 2023 by ambie bambi
Great customer service, everyone is very kind and helpful. Service is a lot faster if you call the number on Google Maps vs the statement number. Really nice experience & the tests effectively helped my doctor diagnose my problems.
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January 2023 by Michael Lineman
This company is a scam. They tried to get me to complete one of their test kits without giving me cost. They told me to pay them an initial payment of $850 and if insurance wouldn't cover it, they would only charge me $350 and refund the rest. I turned them down and NEVER sent kit in. Now it's 1 year later and they have a collection company after me trying to collect $749. I called up lab and told them to provide proof I mailed them the test kit. They said they can't; I told them they must have results that would show they actually performed test; they told me they don't, I said "if you don't have test results, then that's proof you did not perform services." Their response? We wouldn't run test until you paid but they still want me to pay. Total scam. DO NOT USE THIS COMPANY!
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December 2022 by mud
Don't answer the phone, return calls or answer emails, in any type of timely fashion, if at all.. Find out they don't take my insurance and can't even speak to someone about t financial aide that they have. Test has been sitting here, for 10 days completed and i cant reach anyone for help..i don't want to redo the test because it made me sick. My doctors office should never have given it to me if not covered, as well! Customer service is poor across the board, these days.
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November 2022 by Taryn Shane
Don’t do it. They sent me a bill. No option to pay online. I do not send checks in the mail. Great, I’ll call and pay over the phone. No one answers or returns calls. I miss one call from them, and get a letter in the mail that I have 10 days to pay before being sent to collections. I will never let my doctor run a test on me through Aero Diagnostics again. Terribly run business. If they send me to collections I’ll be contacting the BBB.
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November 2022 by Emily Potter
The have the WRONG customer service number on the statement but when I called the number on their google listing I was assisted immediately. Reading all the reviews you can see clearly people are frustrated but It's really not that hard to find another number to call......
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October 2022 by emily emily
Don't answer the phone, return calls or answer emails, in any type of timely fashion, if at all.. Find out they don't take my insurance and can't even speak to someone about t financial aide that they have. Test has been sitting here, for 10 days completed and i cant reach anyone for help..i don't want to redo the test because it made me sick. My doctors office should never have given it to me if not covered, as well! Customer service is poor across the board, these days.
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August 2022 by Yenny Zelaya
If I could give this place a 0 stars I would. I ordered a test kit for sibo because my daughter has been struggling for months with GI issues and in my desperation as a mother I found this place. Turns out the day I received the test kit I also got results from other exams her doctor had ordered and didn't end up needing the test kit I ordered. I literally returned it the same way I received it within the same week and once I dropped it off I call aerodiagnostics to let them know. The person I spoke to told me I needed to call before so they could authorize it but since I called right away he didnt see a problem. Turns out weeks later I called to ask how long my $209 refund will take to come into my account and I was told my refund was denied. Seriously!! after speaking to different people I asked to speak to a supervisor and I was told thatI had spoken to her and she took the case to the CEO and he didn't approve to refund my money. I'm just a mom struggling with my daughter's health issues and out of work for 3 months to take care of her for this people to just take my money like that!!. This rich people ( talking about the ceo who is also the founder) dont have any emphaty for no one, One day they will lose more than what I just lost.
