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June 2024 by EYE4ANI
The workers were nice enough but they use that stupid machine and then tell u tht your wrong about your own size. I ve been in a 12 my whole life and was given 11.5 .This was after the women said one of my feet were longer . I asked for a 12 to try to no avail. So now I have boots I can t wear and they wouldn t exchange. I guess I should ve went to Timberland or a different company. I extremely pissed of that I was pretty much talked into the wrong size . Then the company wouldn t reply to my calls. Thank for nothing
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June 2024 by shelley smola
I was so impressed by Alysha I have to give a shout out. We showed up at very close to closing time (not my fault, nor do I condone this behavior! but..) and she welcomed us in. She was very helpful and extremely informative regarding footwear and socks. Working in customer service myself, I am absolutely impressed and appreciative of such an outstanding employee. Thank you again Alysha, you're a shining star!
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June 2024 by Tim Roberts
great experience !! I was impressed with new "redwing" technology . I went on a weekday to avoid weekend crowds. It was definitely busy but your sales associate was awesome! My buying trip went quick and orderly. The "redwing" way of doing business is topnotch! Well trained people , great products , a company standing behind what they sell. I know quality cost and " redwing" prices are at the high side of what I"ve encountered , that being said please consider to have your products made in America. I truly feel your sales would only increase and more jobs in our USA is good for everyone !!
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April 2024 by Jax Hadfield
Tony is a footwear guru, he was by himself and still managed to be a phenomenal help to myself and the three others that were in the store simultaneously. Would recommend to anyone
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April 2024 by ryan s
I don’t usually leave reviews but Tony was very helpful so I wanted to give a shout out. I came in a couple months back interested in Iron Rangers. I’m not a boot person let alone heritage boots, which are expensive and a daunting first time purchase. Tony was very helpful with sizing, patient, and didn’t pressure a sale. He also happened to be wearing IRs so it was nice to get his real thoughts and feedback.
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March 2024 by James Kalbaugh
I came into the store with no expectations, and I was greeted by one of the best sales associates. Down to earth and very intelligent towards the product line, he was able to help me quickly and easily help me. He patiently explained the process - measuring etc. and had a "no pressure" attitude which I really appreciated. A+++
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February 2024 by Gerald Smith
Service was great, Knowledgeable and helpful staff
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February 2024 by JB
I'm someone with foot issues; I think Tony Hugnagel went above and beyond to explain how the fit was established, how the boots were made, and the overall experience.
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January 2024 by Laiza Carmona
Very nice staff and their shoes are very comfortable, they helped my husband purchasing work boots. Thank you for your help!!
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January 2024 by James Harrington
Store rep was very knowledgeable and answered all of my questions
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January 2024 by Rando Griffin
Chicopee ma store closes at 6pm not 8 pm like it says online. What's the point in being open if all the working people interested in the boot work till around 5 pm. They wonder why everyone shops online, there service sucks
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January 2024 by Renee M. Sweeney
The best service I've ever received buying shoes. Real professionals. Made me feel really valued as a customer.
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December 2023 by Dustin Wright
Been going here for many years for all my boots and I won't go anywhere else they last they do what they are built for and keep you warm and dry in toughest conditions ?
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December 2023 by Dionisio Gerena
Customer service was horrible and lady at the counter was rude and unprofessional SMH. Will never go there again!
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November 2023 by streetport13b iv
Very helpful staff. Take pride in the customers health of they're feet. Great recommendations.
