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November 2024 by Omar Haider
I had the absolute pleasure of working with Serena recently, and I can confidently say she is the gold standard of what exceptional customer service should be. From the moment my friends and I walked into the dealership, Serena greeted us with a warm, genuine smile that made us feel not just like customers, but like family.
She took the time to listen carefully to what we were looking for, patiently answering every single one of our questions. What really stood out was her ability to balance professionalism with a personable approach. She didn’t just sell me a car—she truly cared about finding the right car for my needs, budget, and lifestyle.
Serena’s product knowledge is unparalleled. She knew every feature and spec of the vehicles we were interested in, breaking them down in a way that was easy to understand without ever being pushy. Her honesty and transparency throughout the process were refreshing—she gave me all the information I needed to make an informed decision and never once made me feel pressured.
Beyond her incredible expertise, Serena went the extra mile to make the experience special. She offered coffee and snacks, ensured I was comfortable during the wait times, and dealt with all of the backend processing so I didn’t have to.
Thanks to Serena, I walked out of Springfield Mercedes with a new CLA35 and an experience I’ll never forget. She turned what can often be a stressful and impersonal process into a genuinely enjoyable one. My friends and I left feeling cared for, valued, and most importantly, excited about our purchase.
If you’re looking for someone who truly puts their heart and soul into their work, look no further than Serena. She is a gem, and any dealership would be lucky to have her. Thank you, Serena, for treating us like family and going above and beyond—we will definitely be back, and we’ll be recommending you to everyone we know!
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November 2024 by Michael
This dealership is top notch customer service!! The salesman MJ was a pleasure to make the sale happen for me. I purchased a 2020 E 450 coupe and he went above and beyond to meet my expectations!!! Class A establishment!!! Thank you ✌️
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November 2024 by Katherine Humphrey
I went to Mercedes of Springfield just to look at cars on Tuesday and drove home with a new GLC300 on Wednesday !
Everything at the dealership was very clean, professional, and efficient
I had the pleasure of working with Serena as our sales person,
I would highly recommend her! She greeted me at the door. She was helpful, professional, knowledgeable, and a great people person!
Also great at communicating everything during the process?
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November 2024 by Elaine Cox
My husband and I had a wonderful experience buying a vehicle through MB of Springfield! MJ was a pleasure to work, friendly and responsive, and the whole process was flawless.
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November 2024 by Isaiah Jones
Want to start off for thanking my sales guy MJ ! he was great help on finding me a car, very good guy! would definitely recommend!
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November 2024 by Jacob Pham
I had an outstanding first-time car-buying experience at Mercedes-Benz of Springfield. From the moment I walked in, MJ greeted me with warmth and professionalism. He listened to my needs, guided me through the options, and ultimately helped me find the perfect vehicle (a BMW 540i) that matched everything I was looking for. The entire process was smooth and enjoyable thanks to MJ’s expertise and attention to detail. I couldn’t have asked for a better experience, and I’m thrilled with my new car. Highly recommend both MJ and the team at Mercedes-Benz of Springfield for an exceptional car-buying journey!
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November 2024 by Patti Matthews
Bought two cars within 2 months of each other. Our sales person, Serena is the BEST. She was available 24/7 and was very patient with all our questions. The finance staff went above and beyond to stay within our budget and made sure we were happy. We would recommend Mercedes Benz of Springfield and especially Serena to anyone looking for a great car and a great car buying experience.
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November 2024 by David Borkosky
MJ and MO treated me with the utmost care and concern to get me into my 2020 E350. They went way above and beyond with their customer service to pay special attention to every detail to assure my vehicle was delivered timely, and in perfect condition. You will never find a more dedicated salesperson on the planet, MJ, by far has your personal interest at heart at all times. The entire experience was flawless, and you really feel like you're part of his family. 10 star review nice job. Will be a customer for life. David B
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November 2024 by Mark Y
MJ thank you very much for help with amazing Audi a6! My recommendations!
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November 2024 by Jessica Tam
I had a great experience with this dealership. I'm from NY, and I was looking for a very particular Mercedes, which is why I went all the way to Mercedes Of Springfield. Despite the distance, the entire purchase process- from test drive to paperwork to delivery- was made seamless and stress free. Shout out to MJ for his help! MJ was on top of it and communicative throughout the process. Absolutely love my new car!
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November 2024 by Jenna & David
MJ did a wonderful job getting me into the car I wanted!
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October 2024 by Fabitha “Fabby” Rodriguez
just picked up my 2025 GLE53 coupe from Ty Mann, the customer service was amazing, speedy process, exactly what I wanted and expected!!! I am superrrrr happy, for sure turning up the city with this one ahhhh. c(:
Thank you so muchhhh!!! :)))))
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October 2024 by Alan St. Hilaire
My wife and I recently purchased a Mercedes SUV, the dealership was clean, bright and welcoming the salesperson Matt B was excellent. Professional in every way; very knowledgeable not only about the Mercedes line but also the competing lineup. Matt went over and above to make sure the deal worked out!
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October 2024 by spam mett
Today was one of the best days this week. I visited one of the best sales guys of all times at the local Benz dealership. I went there for service and my entire day changed soon as I seen Matt in the sales department He was very helpful with getting me into my new 2020 GLC I always wanted this SUV it has everything I need the customer service exceptionally amazing it was everything from start to finish. Best of all I didn't need any out of pocket cash. I'm so overwhelmed with this experience Matt and his team did a great job getting me what I needed.
If your in need of a great car check Matt out at Mercedes Benz of Springfield Ma.
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October 2024 by Linda Alvarez
Matthew was so helpful, and we lived a long distance away! Highly recommend he is knowledgeable and patient.
