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“These are reviews for how the store is performing. NOT THE SERVICE IN GENERAL!!! If you have poor service at the store fine. However if you have a problem with the service itself leaving a poor review here will do you NO GOOD WHATSOEVER, if you don’t like your service change it and move on. The employees at the store have to deal with customers day in and day out, if they have to deal with issues that they are not able to handle on the store level customers throw them attitude and say how much spectrum sucks. Can the company do some things differently of course they can but as a consumer you have options. It’s not about you all the time, like I said if you don’t like the service get something different and quit whining!”
“I was very impressed with the customer service! Shortly after I arrived to get a new phone, the woman helping me had to leave unexpectedly. The other team member, James, came over to help and mentioned he was supposed to be leaving soon for his daughter’s first birthday party. He called a manager to check to see if someone was coming to relieve him and was told they would be there shortly. Then, an elderly man came in and was having a hard time with his phone and understanding how things worked on it. James stayed calm and was very pleasant and helpful to the man, offering assistance with multiple things (how to sign into email, how to recover a password, explaining WiFi vs data). His relief didn’t show up until over a half hour later. I felt really bad for him, as a fellow parent, I understood the urgency for wanting to get to his daughter’s party. When his relief arrived, instead of leaving right away, he stayed to make sure everything was closed out with my order and phone transfer, even though I told him he should go and let the other team member help me finish up. I kept thinking how impressive it was that he never once showed that he was frustrated or upset about being late to his daughters party, and that he was so very pleasant under such a stressful situation. Hats off to James! Absolutely amazing customer service all around!”
“When I entered the store, both young men stood and greeted me. Then Be Haupt helped me decide which phone was best for me. When I picked up the new phone 2 days later he changed everything over for me, cleared my old phone and helped me synch my Apple Watch with my iPhone. Lovely young man. He’s a keeper!”
“Good service Arline treated us very kindly, she found us the most economical prices for our budget, super fast, it is the first time I have visited that store, it was clean and had a pleasant smell, I recommend 100%”
“I love this store; I changed companies and they have treated me with the best service. And the best prices in the entire city. Thank you David for your attention”
“We had an awesome experience adding a line to my plan and getting new phones Sammy was great and really took care of my family thank you very much Sammy and Verizon.?”
“A kind young man, Jay Santiago, helped me so much today in the West Springfield store I could not believe it. Another representative, when I walked in your store, listened to my problem and gave me an 800 number and that was about it. Not at all kind or helpful. Just matter-of-fact. No smiles, no reassurance, nothing. I then saw Jay and asked him to help and he was amazing and solved my problem quickly. He called the 800 number for me and gave them all the information and in less than 20 minutes I was all set. He could not have been nicer, and I will forever be indebted to him for such wonderful help and kindness. He thanked me for coming back to T-Mobile as I was a previous customer.”
“Isaiah helped me and was extremely kind. Although the store was busy when I went, Isaiah made me feel like a priority and gave me his undivided attention. I would definitely recommend everyone to use Tmobile especially if Isaiah is the one helping them. Thank you Isaiah! :)”
“Store #8663
Mobile Expert IRV
4/10/2024
Couldn't ask for a better professional. Patient knowledgeable of products and services and Patient. One of many reasons I'm a 10 year costumer. Thanks again IRV and staff at the Boston rd T-mobile in Springfield Ma.”
“i just wanted to say thank you to Kathy she was so sweet and patient with me making sure everything transferred to my new phone. she even took the time to teach me a few tricks on my new iphone. if you ever happen to stop at this location go see Kathy.”
“I had numerous issues trying to obtain services. There was a sales rep by the name Joe That not only assisted with my problems. But went above and beyond to make sure the issues were fixed. Businesses would move a lot smoother if there were sales rep like him .......”
“I'm sharing this because I've had a couple of bad experiences at this store, but it's the closest and pretty well stocked with everything you need, just some people aren't meant to deal with people, BUT, I had the BEST experience today...I had a couple of issues and Tyler was super helpful, informative and even saved me money on my monthly bill by pointing out stuff on my account. Most of the times places want to upsell stuff, this guy saw an opportunity for me to save money and did the right thing.
I left there super happy with today's experience...Thanks again Tyler.”
“(Translated by Google) Hello, good morning, just a big special thanks for the great service oy or after times in this place for Ana and Claudia. Thank you.(Original)Ola buen días solo un gran agredecimiento especial por el gran servicio oy o tras veces en en este local para ana y claudia.gracias .”
“If ypu must visit a Verizon store, this is the location to go to and Bob is the representative there who I have found consistently over time, to be courteous, professional, knowledgeable and trustworthy.”
“I've had Great Service! Thank You Omnipoint!I have now found the greatest Value for me and my family!! The customer Service Is professional, simple and friendly and treated me like family!”
“Extraodinary customer service. Several months ago, I went to the X-finity store at the Holyoke Mall for a new phone. Not only did they have it in stock but it was less expensive than the same phone at Brst Buy (which didn’t have it in stock). The Associate (I regret that I forgot her name - Sarah, I think) spent nearly 2 hours making sure all my important information was transferred and the phone was working properly before I left.
Today, my wife and I went there to get her on my plan. We got an amazing Associate, Nani, who walked us through the process of getting her off her old plan and making sure everything was working well. She also alerted us to the fact that our Xfinity points qualified us for an almost free smart watch. We took it and she spent another 30-45 minutes getting that set up.
Rarely have I experienced such outstanding customer service. And to have it twice from the same business from two different Associates, is truly remarkable.”
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“Krys C was the best! She helped me out with so much. Super friendly and knowledgeable! Definitely satisfied with the service and will recommend this location to everyone i know!”