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November 2023 by WESLEY BOECHAT COELHO
Very nice people works there. Very friendly and professional staff!
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November 2022 by Ronald Sisco
I like how well Estes takes care of there facility and what a nice terminal with a very professional crew working there
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September 2022 by Bill Korona Agnoli Sign
We had a time sensitive delivery where once I received a tracking number was able to communicate with the local branch and Marie Clark did a nice job following up to get it here promptly. Once the truck arrived, the driver (I'm sorry I didn't get his name) was also extremely courteous and actually helped get the long pallet off his truck into our shop parking lot.Two great employees represented the Estes name well!
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June 2022 by MorselChik
We had a bit of a unique delivery situation and Estes handled it fabulously. Their rep was amazing - proactive, and incredibly friendly. Thank you so much for making this a seamless experience!
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June 2022 by Jim Williams
I was pleased with the whole Estes experience from scheduler to payment processor to driver. Everyone was pleasant and thoughtful and the driver took care that the pallet was stabilized while offlloading with my forks.Thank you for your professionalism!!
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April 2022 by Bob Sacco
my sales rep is very knowledgeable of the freight business. the last 2 years has been very difficult for all LTL carriers and ESTES has done a excellent job handling the everyday problem we all faced.
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January 2022 by Dave Ivey
Estes Express ( Chicopee terminal in particular ) has made my life so much easier ( as a 3PL provider) in handling shipments that have more moving parts than the usual. They are always on point and uber professional and most importantly do what they say their gonna do. Priceless!!
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August 2021 by Gilmer Olano
This company is a big joke. I was supposed to get a tent 2 weeks ago. This losers lost my package and sent it to Alaska. If you buy anything online and they are in charge of delivery, mind as well cancel the product and ask for your money back.
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July 2021 by Maureen T.
NEVER USE THIS COMPANY! Would rate 0 if possible. They were sub-contracted by Lowe's who said a convenient delivery time would be set up. I got email Sat. telling me when they would be there Tues and that an adult had to be present. Immediately responded that that date not workable. Sun. got email response that due to volume of emails they'd get back to me. Mon. got voicemail clearly indicating they were aware date they set would not work. Returned call that day and got voicemail; left msg, repeating that Tues. would not work. Arrived home Tues. to find package weighing almost 200 lbs had been dropped off in front of my garage - when no one was home - in clear view of anyone going by, blocking garage door entry, box gouged, and severe thunderstorm starting. If their delivery people returned paperwork to Lowe's with a signature then it was forged. There is no way I can get help to move the box before Sat. They'd better hope no one steals it before then, and the next few days' predicted storms don't damage it or the car that I cannot park in the garage. If so, I'll be seeing them in small claims court.
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July 2021 by Rick Tomasko
The Lady in dispatch is very rude and unhelpful. If you don't like your job then you should find another one. You are supposed to help customers, aren't you? The customers are what make your business so learn to treat them better. As a person who works in customer service, I would say you have a lot of learning to do. The truck drivers and others employees have been great.
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July 2021 by Amanda Slate
We were having pickup delays due to our receiving hours. We were told Friday then Monday then dispatch pushed it to Tuesday. Someone in dispatch was having a really bad day and I understand that..... BUT in the end you need to HELP the customer. Customers are what pay your check each week. Dispatch being rude/not helpful does not reflect well on you or on the company you work for. In the end we were NOT helped and treated rudely thus the bad review.
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July 2021 by Larry Holmberg
Front office personnel and dock personnel were extremely helpful and and efficient.
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May 2021 by Dia O'Brien
Estes delayed my shipment twice already. Representative on the phone was unhelpful and clueless while being unable to offer any solutions. I work nights and have to coordinate to have someone home and available to bring in the product. This has happened multiple times and is completely unacceptable. I will be canceling my order if delayed for a third time.
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February 2021 by Nicole Nickelson
Incredible customer service any time I reach out.
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January 2021 by Bradley Costello
I dealt with the wonderful staff at Chicopee MA and they were it only accommodating with helping me redirect a shipment for pickup, but also extremely responsive and professional. I called numerous times over the course of 4-5 days and every time they were helpful and courteous. Thank you so much!!
