This CVS pharmacy generally provides good service and a positive shopping experience. Customers appreciate the friendly and knowledgeable staff, with one employee in particular being recognized for going above and beyond to assist. Many customers have been shopping there for years and value the ability to save money through coupons, often saving between 30-80%. Prescriptions are consistently ready, and staff members maintain kind and professional attitudes, even during busy times. However, some concerns have been raised about customer service related to phone communication, as recent changes require leaving voicemails and waiting for callbacks, which is viewed as less ideal. Suggestions include assigning dedicated staff for phone inquiries or investing in a call center to improve responsiveness. Overall, the location is well-regarded, with most staff being friendly and willing to help, and customers noting that the pharmacy staff work hard managing numerous prescriptions daily. Despite occasional minor issues, this CVS is seen as a reliable and helpful pharmacy in the community.
CVS in Chicopee. Everything under lock and key because of theft and the good customers have to pay the price! There is a cashier that has to do the job of getting out in front of the cash register to go open a case which can be across the store! If CVS is going to continue this practice then hire a security person!
June 2024
This CVS the lady's always help me out with any guestion I might have nice place to shop! Chef Steve
February 2024
There is one employee named Holly that is extremely helpful. Most of the staff is good however, Holly goes above and beyond to assist me. I would take a million Holly's any day, she is extremely knowledgeable.
