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September 2024 by Roy Dawson
Good place to find reasonable price good quality flooring.
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September 2022 by Jennifer S.
I was looking for options on rugs and flooring for my basement. Justin listened, looked at the photos of the room I brought, and gave a few recommendations for my needs. We scheduled a visit to measure and quote the room. It was an odd shape, so he gave some different options that would cover 90% vs the whole room. In the end it was only like $250 more to go with total coverage of the area. No pressure on the sale, either, more giving pros and cons for each option. Installation day the crew called to inform they were on the way. From start to end it was done in about 4 hours. Everything looked really sharp which is impressive given all the weird corners a New England concrete basement can have.
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August 2020 by Tom OBrien
Great Service! Reasonable prices. We went to the store and worked with Justin to find the right carpet for our bedroom. He came out as promised to take measurements of the room and quote us a price. The carpet came in as promised. We scheduled an install date. They came on that date, moved a very heavy piece of furniture and installed the carpet. They took away the old carpet and padding and cleaned up nicely. We are quite pleased with Baystate Rug and Flooring.
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December 2019 by Sue Zamis
I used Baystate Rug on a few occasions. I had an outstanding experience every time. Sales team was very knowledgeable, great installation and competitive pricing! All around excellent experience.
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December 2019 by Jim jasmin
Great prices and excellent service
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December 2019 by joe lavallee
3 years ago, did $40,000 renovation withthem .. awesome job! Now that their inside people and their installer left this year (for unknown reasons), I have 1 (one) floor tile that needs replacing.... photos, 14 emails, 6 ph calls, and no return call. The owner will not respond nor reply in any way. Never was I rude at all. This has been going on for 8 months. DO NOT USE this company. They have lost many contractors that swore by them (from what I hear) !Just awful ... ZERO customer service. Either they are bought up by someone or they close and any deposits will be gone forever! I don't like to write poor reviews but, they have NOT stood up to normal expected customer service service. [To post, I guess you need to hit a star but, I don't even give them one]Update:Well, after a couple of Cust Svs people being replaced, there is a newer lady named Beverly that is awesome! She stepped up to the plate after a long time looking for help.She turned my faith in the hope of trying to get "back on track" to the good Company you were.Thank you Bev!
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May 2019 by Jim G.
Great store and amazing customer service had my mother's house kitchen floor redone from the first contact with Don to the great installation done by chris and jeremy. second to now they even leveled my mothers fridge when done and made sure everything was in place after hey finished. they were clean professional and accommodating throughout the project. highly recommend this company.
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September 2018 by T H
East longmeadow was better
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September 2018 by Britt Richards
I called Bay state rug to see about getting some work done and was told that all the sales men wear busy that was on Monday , so I left my name and number. On Wednesday after getting no response I drove down there . I talked to the owner seems that we know a lot of the same people . It was looking good ( so I thought ). Thursday a lady who works in the office came to take measurements. Thats the last i have heard from them its been a week later nothing. I wasted a lot of time dealing with these people so my advice look elsewhere.
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September 2018 by Dave Helman
Have used Bay State many times in the past.
They are our "go to" for our flooring needs. Always pleasant and helpful.
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September 2018 by Mark Whittemore
So far, a pleasent experience. First time there, and we'll see how the fulfillment portion goes.
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September 2018 by Jerri Brueno
After 4 months of miscalculations, wrong layouts, being told materials can't be used after they recommended them and multiple cahnges of start dates, I was informed my job couldn't be done unless I paid an added $4800. IF YOU ARE LOOKING FOR FLOORING, DO NOT GO TO BAYSTATE FLOORING!
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September 2017 by Diane Santaniello
Sorry to say we are going through the same thing ...had to wait a WEEK with no kitchen and bathroom because the floor was severly damaged. It was noticed of course after the mouldings were removed and the previous floor was covered with levelastic product. Off the installers went only to say "sorry your sales person will call you"
Hours later with no call, I called them ...long story short waited a week. Being the positive person I am, I used the time to paint and boarder the kitchen.and had fun eating out....hey no appliances no food!
In the end the product was good, the installers were amazing...my only complaint is communication. There is and was none. I dont think they understand how important it is to get dates right and products in on time, it's just a job to them, But for the customer its a huge deal being left waiting with a project in construction.
I had got such a great deal from the home show that there was no way to compensate on kitchen/bathroom floor so I was given some money off on carpets for upstairs bedrooms.......ok can this really happen again...no. The sales man said this kinda stuff happens only 5 percent of the time.
Longer story short, im now waiting a week for the carpets....really. My daughter is 10 yrs old and OMG....I have not told her yet that she has no bedroom for a week, and I have packed all of her things away in boxs....yup, no nothing!!! Wine time for momma.
If you dont like living in contruction or rooms with nothing in them for a week I would not recommend this flooring company. I feel bad, I have never written a bad review for anything or any one.
I would just like to inform others who may do business with them to keep up on the communication, dot your t's and cross your I's because they dont! And never hurts to keep voicemails ....
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September 2014 by Colin Boisvert
The installers were great, but that's the only good I can honestly say. We met with Kathy who seemed great and helped us choose a kitchen floor, set a day and time for install then followed with a nice email. 3 days before she called to say she had bad news and needed to put off the job till the following week. That was not an option as my wife and I took time off work to have this done so she scheduled a different installer for the same day at 10am. Baystate showed up at my home about 12:45 with the wrong flooring explaining they were late because they installed the wrong carpet at the previous job. Very upset I called Kathy asking what was going on. I went to the store to show her again the flooring we chose only to find they didn't have it in stock, so I could wait a week with my kitchen under construction or choose something they had on hand....which is what we did. The next day the owner called apologizing for our experience and said he would make it up to us with a better quote on the carpet job we were planning with them. He promised to call us back that same day, but haven't heard a word in over a week. So, here I sit writing this review in hopes no one will go through the same. I found no warning online during my research. Good luck and happy renovations!
