Ashley Store

Most Recent Comments

• December 2023 by Alex Delphin
  We went to look for a new couch today at many stores in the area, and we were so lucky that our first stop at Ashley we met Susan!! Right away she was welcoming while also giving us space to look around. She was very detail-oriented as well which is appreciated.We checked out other stores for good measure, and nobody came near to matching the quality of Susan’s customer service. We ended the day purchasing a super-comfy couch we are very excited about, and appreciate that she went above-and-beyond. And most of all, treated us with respect.Thank you for the assistance finding the perfect piece of furniture for us!
• November 2023 by Ana Yolanda Jacobs
  We needed two narrow recliners and some bedroom furniture. We were greeted by a friendly sales lady named Deb. She really knew her stuff. After Deb showed us some options, she gave us plenty of space to walk around and explore on our own. This Ashley store has an unbelievable amount of choices, all with excellent pricing.
• November 2023 by jeffrey adamcik
  I purchased two lamps from Richard DeCusati in the Ashley store in Chicopee MA. Even though I only wanted two lamps Richard treated me with respect and provided seamless service and never made me feel like my purchase was too small. My lamps are at home and look beautiful. Richard always goes out of his way to help me with my purchases no matter how big or small. Ask for Rich when you go into the Ashley store in Chicopee, MA. You will leave happy that you did. Darryl
• November 2023 by Barbara Evans
  I purchased a console from Ashley’s. It came with some damage on the side. I tried to get service and was unsuccessful in getting anyone to change/reschedule the service date and time window of 6-9pm after already waiting almost two weeks! I contacted the store, and my salesman had the day off. I spoke to another sales associate by the name of Juan Almonte in the Chicopee store who said he was with a customer, but would call customer service asap. Within ten minutes I had a call back from customer service and was able to resolve the issue. In this day and age of poor customer service, it’s refreshing to find an individual who goes the extra mile and values customers and wants to help. I received exceptional customer service from Juan (and Amanda at the customer service dept) and want potential customers to know there are still individuals around who take our customer issues seriously! Way to go Juan at the Chicopee store! So appreciate you!
• June 2023 by Betsy
  I want to express my disappointment in Ashleys Furniture and Cardi’s sales practices and return policy.Over Memorial Day weekend 2023, I went shopping for a mattress and adjustable frame at the Ashley Furniture store in Chicopee. MA. My salesperson was Jeffrey. After viewing the mattresses over three days, I picked the Beautyrest. Jeffrey informed me that I had 100 days after purchase to decide if I wanted to return the mattress. I was also informed that if I didn’t like the adjustable frame there would be a 300 dollar restocking fee. There was no mention of any additional fees/return policy on the mattress other than I had a 100 days to try it. I purchased the Beautyrest Black and an adjustable frame.Sadly, the mattress was very uncomfortable. I called Jeffrey on Sunday at 1PM and informed him I would like to return the mattress. He said ok and would arrange pickup. I then received a call from Mark the store manager who tersely informed me that mattress can’t be returned and that it would impact store profits if they accepted a return. He continued to say, did I know how they had to deal with it after it was returned? How they have to be recycled and how costly that is for them? He said I should have read the back of the sales receipt (after purchase?) and that there was a sign in the store that I should have noticed (I said I noticed no sign). There was no concern for myself as the customer or my lack of satisfaction over the purchase.When I protested that the sales person had not shown me the policy, in writing or verbally except for the 100 day returns, Mark the manager then said I could do a one time exchange for a mattress. I rejected this prospect as he said it would cost me the same price even if it were a cheaper mattress or greater if the price was greater and there were hardly any the same price.Later I checked the Cardi’s receipt. It says “comfort assurance” policy in a small section on back of the receipt—again not seen until AFTER I paid. I had to search for “* See website for details” which is listed at the bottom of the page. Cardi’s website said the return had to be of equal or greater value (customer pays the difference) and a 10% fee as well as an additional $99 fee would be charged, and in addition that the delivery area for the mattress must be in their “red zone” delivery area. Which I have no idea what that would be.­I would not have made a purchase if I was informed of the sales return policy either by pointing it out as the discussion ensued, pointing to the return policy sign in the store (wherever that was posted) or on the back of the sales receipt before actual purchase. The manager did emphasize that what they did was, and I quote “totally legal.” FYI, donations are accepted in Massachusetts so he was incorrect that the only option was to recycle.Cardi’s apparently isn’t much better with their draconian return policies that require a customer to go through so many hoops and spend so much more money that why would anyone do that? I’m sure most people do not because “comfort assurance” is anything but.Simmons Beautyrest the company, actually does do a 100 day return/refund policy on it’s website but only for website customers and that their authorized dealers “may” have a different policy. There are many mattress companies out there that will honor what I consider a real “comfort assurance” policy, put their customers first, and not tout their bottom line as a reason to not allow you to make a return of a mattress. They offer full refunds as well.Ashely Furniture in Chicopee is actually part of Cardi’s which was not known to me when I shopped there until I got the receipt. Upon some research I have found that Cardi’s is not accredited by the BBB however I found many complaints on there which they have responded to. It doesn’t mean in and of itself that the company is bad, but it does mean that they didn’t take the extra care to become accredited. My issues in no way reflect on the Cardi’s delivery team which were more than adequate.
• May 2023 by Becca R
  I have to say the experience at this store was by far the worst I have ever seen. We found a living room set we really liked and the woman working with us at first seemed very attentive. 1st complaint was the extreme length of time it took her to try to figure out the computer. After about 1/2 an hour she finally goes and gets her manager to help. The manager did not look very happy that she was called over to help. Lots of eye rolling going on. Second complaint was her telling me that the loveseat would be delivered in 2 weeks but the couch would arrive on June 18th.....that is about 7 weeks after the order was placed. That is absolutely ridiculous. And to top it off, we were told that delivery is 220.00 with NO option to pick it up ourselves. After about 45 minutes they could see that we were losing confidence and patience but didn't really seem to care. When we told them that we were going to cancel the order the young manager looked extremely annoyed with us. No apology for the issues they were having knowing their system. They did not even try to fix the issue. Part of my job is resolving issues and keeping people from walking away. No attempt was even made to keep the $2200.00 from walking out the door. I should have listened to the reviews and went to Bobs first. We went over to Bob's today and purchased our living room set which looks pretty much the same as the one at Ashley's for about 500.00 less plus once we picked out our set, Orlando had us in and out in about 10 minutes and our WHOLE set will be delivered on Friday.
• May 2023 by Annette Alicea
  Yesterday around 11:30 am I visited the store in hopes of making a purchase. I got attended by the seller John Jacobs who I informed what I was looking for in purchasing and that I've been also guided by another Ashley staff member about a 10% Ashley stores offered clients today. John kindly let's me know that they couldn't honor that discount since they weren't a corporation store but either way he would make his best effort and would talk to his manager. His manager arrives with Mr. Jacobs and asks me in what store have I been oriented as I answered he starts laughing in a mocking way and tells me to go back to the state I told him from and get what I wanted from there but at the end of the day it would still be more expensive. For a customer we don't pay attention if it's a corporate store or not for us Ashley was one. Unfortunately I couldn't do my purchase and I would never recommend this store since I don't think it's okay for a manager to teach this mocking and humiliating behavior to his employees. I wouldn't want someone else go through this.
• May 2023 by Penelope Preston
  Any review that has newly purchased doesn't count because you haven't had the furniture long enough to know that you've been dooped.Only buy from here if you want to have to buy again in a year. Our $400 chair lasted less than a year! Cheaply made, no better than Bob's Furniture. I would include a picture of the base that cracked because they use thin metal.
• May 2023 by Jillian King
  Susan was a great help, we walked in and she made us feel welcome and not rushed. We were able to find the couches we needed and get fast delivery!
• April 2023 by Luke Carey
  had a great shopping experience.Jeffrey Adamcik made our patio furniture purchase very quick and easy and was very helpful with all of our questions and went out of his way to keep our kids entertained while we looked around
• April 2023 by Sunshine 3
  Awesome Experience!This was my first time doing business with Ashley Furniture. I purchased a living room set and kitchen table/chairs.Alyssa, and the Chicopee, MA team, including the delivery crew were professional, patient, helpful and friendly. They exceeded my need to balance quality with affordability.My furniture was delivered in a timely manner.I will definitely be back!
• April 2023 by C H
  We purchased a living room set for a great price. Susan was so helpful finding the perfect set for us. She was not pushy like other sales people which was so refreshing.
• April 2023 by Thomas Quick
  I visited Ashley's Store in Chicopee yesterday and was greeted by a young gentleman named Juan Almont upon entry. Right from the go he said Good Afternoon and offered to help me, I told Mr. Almont what I was looking for and I was very impressed with the quick information and knowledge he had on the furniture I was looking for. I had a budget to work with and instead of trying to steer me away, he stayed on focus and seemed genuinely concerned with my needs. He proceeded to take me to an area of the store that had the Bedroom furniture I was looking for for my son. He was very professional and courteous throughout. Being a military veteran it gives me great satisfaction to see young men like Mr. Almont treat people with the utmost respect and because of him my visit was a pleasure with no pressure. I would definitely recommend anyone to go visit him. I will be returning there in the future because of him. Thank you sir
• March 2023 by Michael Michalski
  Salesman, Richard knew his facts and was able to answer all our questions regarding a new split king bed. We shopped at several other bedding stores that could not. Also received a great sale price.
• March 2023 by Gayle Taylor
  Purchased a kitchen set, and a new mattress for our bedroom. Prices were good and delivery was $10. Close to home and delivery was exceptional!!!