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August 2024 by Lisa Nummy
John Woloeicz was extremely helpful when we visited the store. He got me exactly what I wanted and in a timely manner. We always go to this location for great customer service.
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August 2024 by tim merchant
Sales woman Susan was awesome pricing etc awesome,now to delivery..delivery drivers damaged door and all the metalwork around the door it’s been almost a month they still have not made this right beware with shippers and a brand new home
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June 2024 by EbonyZhane T.B.G
Everyone was so nice and respectful. Go See Juan A the salesperson ! Very helpful, patient and kind !
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April 2024 by Yolanda Perez
John Wolowicz and John Jacobs were very polite and helpful. Thank you guys.
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April 2024 by Phyllis Rigazio
I was looking for a specific type of chair in my budget, and Scott listened and lead me to a great choice! Answered my questions without hesitation and was most helpful.
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April 2024 by Morgan Lee
My dad and I went to buy a couch and found a perfect match for our home. Our sales person Susan was so incredibly kind and did not pressure us like some sales associates do. I would absolutely shop here again because of Susans kindness and dedication!!!
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December 2023 by Alex Delphin
We went to look for a new couch today at many stores in the area, and we were so lucky that our first stop at Ashley we met Susan!! Right away she was welcoming while also giving us space to look around. She was very detail-oriented as well which is appreciated.We checked out other stores for good measure, and nobody came near to matching the quality of Susan’s customer service. We ended the day purchasing a super-comfy couch we are very excited about, and appreciate that she went above-and-beyond. And most of all, treated us with respect.Thank you for the assistance finding the perfect piece of furniture for us!
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November 2023 by Mark Marciano
Didnt go here
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November 2023 by Daviana S. Ramirez
I am a client of this store because they have a really good service, they worked it out with us, highly recommended!!!
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November 2023 by Robert
The experience could have been better.
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November 2023 by Xavier2291
Susan Comee is excellent and professional! I highly recommend asking for her. She’s a sweetheart!
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November 2023 by Audrey Kight
Any review that has newly purchased doesn't count because you haven't had the furniture long enough to know that you've been dooped.
Only buy from here if you want to have to buy again in a year. Our $400 chair lasted less than a year! Cheaply made, no better than Bob's Furniture. I would include a picture of the base that cracked because they use thin metal.
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November 2023 by Ana Yolanda Jacobs
We needed two narrow recliners and some bedroom furniture. We were greeted by a friendly sales lady named Deb. She really knew her stuff. After Deb showed us some options, she gave us plenty of space to walk around and explore on our own. This Ashley store has an unbelievable amount of choices, all with excellent pricing.
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November 2023 by jeffrey adamcik
I purchased two lamps from Richard DeCusati in the Ashley store in Chicopee MA. Even though I only wanted two lamps Richard treated me with respect and provided seamless service and never made me feel like my purchase was too small. My lamps are at home and look beautiful. Richard always goes out of his way to help me with my purchases no matter how big or small. Ask for Rich when you go into the Ashley store in Chicopee, MA. You will leave happy that you did. Darryl
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November 2023 by Barbara Evans
I purchased a console from Ashley’s. It came with some damage on the side. I tried to get service and was unsuccessful in getting anyone to change/reschedule the service date and time window of 6-9pm after already waiting almost two weeks! I contacted the store, and my salesman had the day off. I spoke to another sales associate by the name of Juan Almonte in the Chicopee store who said he was with a customer, but would call customer service asap. Within ten minutes I had a call back from customer service and was able to resolve the issue. In this day and age of poor customer service, it’s refreshing to find an individual who goes the extra mile and values customers and wants to help. I received exceptional customer service from Juan (and Amanda at the customer service dept) and want potential customers to know there are still individuals around who take our customer issues seriously! Way to go Juan at the Chicopee store! So appreciate you!
