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November 2023 by Kayla Rice
We have yet to get our mattress delivered, so we can't speak about the delivery process/mattress itself, but the store manager Mehgan was extremely helpful and not at all pushy with the sale.
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November 2023 by Debra Bellan
Tony from the Waltham store helped me so much and beyond, thank you Tony I'm sure all your customers feel like I do.. he was trying to locate a replacement remote for my MF 300 adjustable bedDebra
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November 2023 by Gemma Pelaez
Very thoughtful, understanding and knowledgeable branch manager. Very helpful and patient in decision making process for the right mattress.
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October 2023 by Melanie Klein
Meghan was knowledgeable and took the time to listen what my needs were. She easily helped me narrow down to a few options and I’m excited to have found what I was looking for. Thank you for making it a pleasant shopping experience!
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October 2023 by Domenica Puleo
Dave was very nice and answered all my questions on the phone ( he was humorous as well) then when I arrived at the store I met Mehgan who was patient, calm and extremely knowledgeable with so much information on the products. Thank you!
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September 2023 by Vanessa Kokosh
Megan helped us at the Washington state fair, she was lovely to work with, super knowledgeable on the product and very friendly!
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August 2023 by Shawn Pariseau
All of the associates at this store were absolutely amazing. I couldn’t believe how knowledge they were. I thought I knew everything about mattresses and sleeping, but they taught me a things that I didn’t think existed in a good nights sleep. Mehgan was he the most professional customer service agent I ever had. This mattress firm had a great selection of mattresses and mattress, protectors and sheets, along with everything else for my bed. Mehgan suggested getting the bamboo sheets for our new bed, whoever thought bamboo was made into fabric, but it’s the most comfortable sheet set I have slept on. Thank you in Mattress Firm for this once in a lifetime experience.
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August 2023 by Hoa Tdo
I was greeted by David Bornstein the moment I stepped in. As a new mother who has pelvic issue and my husband who is a nurse, his body is in constant exhaustion, David listened to what we needed for our new mattress and immediately showing me around the store. He friendly and expertly explained each and everything I looked at and tried laying on. Every time, without fail, he asked "what do you think? How do you feel?". I felt extremely comfortable telling him how I truly felt and all my concern. David was never trying to sell high or more, he always tried to meet my needs and immediately brainstorming resolutions. He helped me monitored the inventory for more than a week and gave me a call the moment he found what we asked for. I worked with him through the entire purchase and delivery set up. On the day of delivery, there was a huge issue which promped for a cancelation and repurchase, without missing a beat, David immediately jumped into rescue, two days later, our new mattress is here. We finally can have a goodnight sleep tonight.David, hope you see my review and know that you have made my shopping experience a whole lot different and stress-free. Thanks for all your assistance!
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August 2023 by Maxplayz
The staff were knowledgeable and super helpful... the selection of choices was great and we found a perfect mattress! Great experience!
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July 2023 by Liz Cintron
Mehgan made mattress shopping such a pleasant experience. She was very knowledgeable about the products. She helped me pick out the perfect mattress, Highly recommend!
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July 2023 by Leslie North
I went in looking for a mattress and box spring base Fred was wonderful took very good care of me set up my delivery options and was very very informative knew everything about everything I couldn't be happier Freddy was a great help more places need to hire people like him very knowledgeable and helpful
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July 2023 by Alex Gornik
Got a nice quality advice from Mehgan and changed our online order as a result. Also, exactly same pricing as online and very friendly and convenient.
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June 2023 by Andrea Orta
I had a great experience working with Derek! He answered all of my questions as a customer who has never purchased a mattress before. He was also really patient and let me take the time I needed to make sure I was buying the right mattress for me.
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June 2023 by Jia Sun
Good product and service! We enjoyed the shopping experience in mattress firm! Highly recommend!
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May 2023 by Rebecca Kramer
Working with Meghan was an exceptional experience. She understood my sleep issues and matched me with an appropriate mattress. But what made Mattress Firm really shine was them standing behind their product, and the person who made that happen was Meghan. After 6 months my first mattress failed; Meghan believed me and worked until the problem was solved.Mattress Firm has a new loyal customer, because of their policies and their employees.
