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September 2024 by Cate Levey
Visit, don’t call. Regional distribution center. Employee at the counter went above and beyond to help with each person’s very specific/niche requests or problems, following up to track down missing packages and mail.
You do have to go in person, they don’t really have phone service even though they list it (I was told by the employee at my local USPS).
Thanks so much!
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June 2024 by Napapas Thanavisuth
Was on the phone (real person representative) and told to come in before 3pm, because their operating hours is 8am to 3pm. Requested work to do a half day and quickly rushed here only to find out it’s closed at 12pm. The automated phone service also said the location is closed at 3pm. Lost my PTO and rushed for nothing.
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May 2024 by Cathy DeVitto
This mail terminal is the worst I have ever seen.Mail is not delivered when it is suppose to.Mail nan is allowed to hold back mail if he has a lot.They never ever. Answer their phone . I AM FED UP.
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January 2024 by Braeden Baston
Lost my package, unresponsive to emails.
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December 2023 by Christie Jacques
Whoever that works in there named Mary needs to be fired ! She’s very rude and wouldn’t let me explain the issue with my package that they lost!!!! She hung up the phone while i was speaking
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September 2023 by Collin Woodruff
Does not answer their phone.
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April 2023 by The-Jhonm
They lost my “address “ twice and I lost my stuff AGAIN . total incompetence
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February 2023 by wilter dormevil
Mail gets delivered either very late or not at all for days causing my employees to be mad at me for delayed payments. Please note i also pay to have checks delivered faster then normal for them not to arrive on time still.This is ridiculous
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January 2023 by Google user
Mail gets delivered either very late or not at all for days causing my employees to be mad at me for delayed payments. Please note i also pay to have checks delivered faster then normal for them not to arrive on time still. This is ridiculous
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January 2023 by Tainara Pagno
Horrible service hours, if the person works as they do to pick up your order with these horrible hours. We can't miss a day of work to pick up a package I should have left on my doorstep. Disappointed
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September 2021 by Rosemary Mitchell
When I call, phone rings many times until someone picks up and hangs up without speaking. When my mailman is off, my street sometimes gets NO mail. I complained in person, and the supervisor said she would call me back that day, but never did. This the the WORST post office in the Commonwealth.
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July 2021 by micro penith
i ordered a package and paid extra for 1-2 day delivery, friday comes and it’s the day my package is supposed to be here. i got a notification it was brought back to the post office, they never even attempted to bring it to me. i called and the worker couldn’t wait to get me off the phone, “call tomorrow i don’t know, call tomorrow at 830” and sure enough nobody is answering the phones. i took friday off work so i could sign if needed, now i get to take more time off to go in on monday. If i pay extra for a service, then that doesn’t get honored why am i paying more??
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November 2020 by Latoya Wiggins
I haven't received my mail in 3 wk ok and all of sudden the mail man stop delivering to my address with no notice. I be waiting to receive my paycheck from my job it's been 2 wks nothing yet
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October 2020 by Ronald Kaiser
Horrible service. I received an e-mail from Carolyn Roberts that they had received my claim and were working on it. I never heard back and then about a week later they sent me a survey asking me to rate their customer service (the claim had been closed). No resolution, no contact, nothing. I emailed back, still no response. First they lost my package (worth $160) and then refused to communicate. I will be forced to take this up with higher management. Would give zero stars if possible.Update - i was finally able to contact this location and they steered me in the right direction. Still no solution refund or package though :/
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October 2020 by Glo
This is the 5th time I have had a package not delivered. I get a text saying a notice was left, I run downstairs and no notice was left and no truck was anywhere to be seen. How in the 10 seconds it took for me to run downstairs did the notice and truck disappear. What is so hard about leaving a notice or sending a text alert that package will be delivered in 5 or 10 mins just like they send text alerts everything else.
