“Visit, don’t call. Regional distribution center. Employee at the counter went above and beyond to help with each person’s very specific/niche requests or problems, following up to track down missing packages and mail.
You do have to go in person, they don’t really have phone service even though they list it (I was told by the employee at my local USPS).
Thanks so much!”
“While visiting this post office, I came in with the not-so-easy request of renewing my passport and changing my name because the first time I had done it, an error was committed on my part.
Lisa and Cierra, were amazingly helpful. They went above and beyond to help me understand the additional steps of what had to be done so that my passport renewal would be processed appropriately. Not only did they help me, they were understanding and told me to get the paperwork together and they would still help me even though it would be way past the appointment time I had reserved.
In addition, the whole time I was here, I saw the staff interact with a population of diverse customers, many for which English wasn't their first language. Even then, the cultural competency, patience, and support they provided was unmatched. This location is manned by an amazing crew of individuals that are not praised enough.”