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“Visit, don’t call. Regional distribution center. Employee at the counter went above and beyond to help with each person’s very specific/niche requests or problems, following up to track down missing packages and mail.
You do have to go in person, they don’t really have phone service even though they list it (I was told by the employee at my local USPS).
Thanks so much!”
“Amaing postal office. Very helpful staff with nice advices and great conversation. Very knowledgeable.A pleasure to deal with them. From all my life experience with post offices in a lot of countries, this one was the Best.Thak you for your service”
“Some stuff at this location makes it unnecessarily complicated. They had one of the most amazing CSR persons working there but i think he might have retired. Not too bad though, but with the USPS prices catching up to the UPS prices, the lines and complexity aren’t cool”
“Really nice people helped me with doing registered mail for the first time.
Fix their AC! It felt like high 80s and humid inside when it was cooler outdoors. Those poor folks were sweating buckets. Maybe there was a power outage because the ticket service was down too.”
“Wonderful and friendly experience. I needed to purchase a shipping label to send a package to Georgia during peak hours (lunch). It was also the week before Christmas and the post office was understandably slammed. Despite that, the workers were very kind and efficient in servicing in the long line.”
“Small, friendly and helpful post office.The lady there was really nice and helped me with my questions and shipping of an international parcel for the birthday of my mum.Happy to come back”
“Joanie & the rest of the employees are fantastic.
They always help me when I need a question answered. The customer service is great.
The service has been hit or miss with delivery times for ground in the US taking 12 days in some cases. But overall very good.”
“The best USPS I have ever been…… The staff are really nice and very efficient…… No waiting at all…… Would definitely come whatever I need their services……”
8:30AM - 12:30PM
321 Main St, Wakefield
Post Offices
“The crew here has been fantastic. They are always friendly, professional and a pleasure to deal with. They have helped me out so many times over the years and offered suggestions when I've run into challenges on one end or the other. Great job guys.”
8:30AM - 12PM
437 Lincoln Ave, Saugus
Post Offices
“Great! I like the office, the workers, and the location. I walk everywhere. I don't mind coming in. The Santa Mailbox during Christmas is also very, very cute. I like this location. I have lots of patience. Call me crazy, but grace and class and patience all go a long way during Christmas, especially in the year 2020.”
“I went to this Post Office today to mail 10 plusletters and a package. Hands down the best customer service I have every had. The older gentleman was kind and got us in and out quickly. TY!!ackage.”
“I was there this morning and had to mail two letters internationally and the guy at the front desk was very nice and helped me out a lot. Thank you for that. :-)”
“Chuck was so helpful and guided me through the whole process. This was greatly appreciated as someone who is not from America and was unsure as to how everything worked!!”
“Heidi is literally the kindest postal service employee I have ever met! She helped me figure out the best ways to mail two different packages, and she was so sweet to everyone else who came into the post office while I was there. USPS, know that Heidi is the best of the best!! :) This will be my go-to USPS location as long as I live in the Boston area.”
“Wish I could give 10 stars to the Roslindale Post office. I was putting together a retirement for my boss that was due at noon. I was waiting on 3 more envelopes that my colleagues had put in the mail the week before that I anticipated were most likely in the carriers bag out for delivery. At 10:30am I called the PO and April answered the phone. I offered to meet the carrier wherever he was to grab the envelope since my afternoon mail delivery would mean I could not finish putting the gift together. April went above and beyond and found the carrier and within 30 minutes the two envelopes were dropped in my box and she called to confirm they had been received. In 93° weather, I tried to run out to give the carrier a cold Gatorade, but he was already gone before I could get there. Both April and the mail carrier went out of their way to save the day so that we could complete the gift for my boss. A+++++++”
7:30AM - 1:30PM
245 Maple St, Lynn
Post Offices
“The Staff at this location are 2 of the friendliest people I've ever encountered. I come in there with at least 30 priority envelopes to mail, each one having to be manually entered. It can be time-consuming and tedious. Kelly has helped me the last 2 times I've been in and the other woman (whose name has escaped me, sorry!) helped me during my first visit. Both have been so great, helpful and friendly. They get me in and out of there in record time and make my experience very pleasant. Heck, even the fellow customers I've encountered there are super friendly, too! It's nice to be helped by people that are happy to be helping! Great work, keep it up!”
7:30AM - 2PM
770 Massachusetts Ave, Cambridge
Post Offices
“This has been my post office for 3 years and I go regularly. They handle everything in a professional manner, they know a lot, they are organized and ready to help. I usually don't have to wait for too long. I never had my packages missing and they always get delivered promptly. My package got stuck in another post office (went there by error) and it has been stuck for over 3 week. This post office even helped me out with that. I am so grateful. Every employee is helpful and special thanks to the lovely blonde lady who resembles Stevie Nicks!”
“Just left the Brookline location… Drove here in hopes of a better experience to mail a simple package.10/10 .. Bald Clerk— pleasant, efficient, courteous. Worth the drive!!Thank you Sir for your service!!”
“the workers were respectful, patient, kind, and understanding. they allowed me to attend my passport appointment early and the whole process took less than 15 minutes.”
“This is a wonderful post office! I’ve been a customer since 1969. Postal sales associates very competent, pleasant, knowledgeable, and efficient. Easily handicapped accessible. Being open onSat 8-noon helpful.”
“Great service, professional staff and always on time. My dad had a tailor shop for many years in Swampscott, MA and always used their service. Thank you everyone and be safe these overwhelming times for all.”
“Always Excellent Customer Service At the Stoneham Post Office! The Woman the Run the front are Excellent With helping Customers get there package off and get stamps ECT... Can't ask for better Employees then the staff you have at the Stoneham Post Office! Thank you it's My Pleasure to come from Medford to do my business here!”
“I’ve been going to this post office for years to send the occasional package and never had any issues, never had to wait more than maybe 10 minutes and that was extremely unusual, and the staff are always very friendly and helpful!”
“Went to help my father-in-law's passport renewal and the ladies who assisted were very helpful and made our anxious selves at ease. Process was easy with their warm accomodation. Thank u!”
“As a postal worker of 40 years in Ireland I have to give this building 5 stars as it's one of the most impressive postal buildings I've seen in all my travels. You'd think I'd stay away from work on my holidays. Lol.”
“Brian is the GOAT!! I had two packages get returned to sender due to an error and he immediately worked to intercept the packages so I could pick them up, he found both and was very communicative and nice. same with all the other workers at this location.”
“The West Roxbury post office is one of my favorites, I make the drive from Jamaica Plain, it's worth it. Friendly staff, I never feel rushed and all the times I've been here there hasn't been much of a wait if any! They usually have 3 people at the desk at any given time, they have functioning pens at the counter (not all locations do). Parking is easy to find on the street and there is a parking lot behind the post office.”
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“While visiting this post office, I came in with the not-so-easy request of renewing my passport and changing my name because the first time I had done it, an error was committed on my part.
Lisa and Cierra, were amazingly helpful. They went above and beyond to help me understand the additional steps of what had to be done so that my passport renewal would be processed appropriately. Not only did they help me, they were understanding and told me to get the paperwork together and they would still help me even though it would be way past the appointment time I had reserved.
In addition, the whole time I was here, I saw the staff interact with a population of diverse customers, many for which English wasn't their first language. Even then, the cultural competency, patience, and support they provided was unmatched. This location is manned by an amazing crew of individuals that are not praised enough.”