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“I had an issue with a broken water heater that was installed at 8:00 PM to find out it was cracked causing all the water to spill out. We had to take it apart and return for a new one before the store closed that night. Thank you to Sarah and Jackie who made the process seamless and doing the right thing and saving us some money. In an era where customer service is a lost art they stepped up and talked me off the ledge with their help. I say Thank you for your help and making the customer feel appreciated again.”
“I was in there today for a vexing problem about a dripping spigot. As always, Tom knew exactly what the solution was. I said, "I feel bad coming here, getting valuable advice, and walking and paying 80 cents for a washer." "Leave a Google review" was the response from the fellow standing next to him. I see that I already left a 5-star review 3 years ago, but I'm adding some text. Also: embarrassed to admit that the other day I went to Home Depot looking for metric machine screws. I looked today, and the supply at Hillside is better and cheaper.”
“Love our transaction at this place. Customer service was top tier and loved how they got everything out quick and were extremely professional. On top of it all it was affordable. Thank you guys!”
“Standard Home Depot.
Wish they were all laid out the same...
Cleaned out an item and a staff member clued me into the overstock area!”
“Hi there. Thank you for reading. I purchased my General Electric a/c on May 25, 2024. I am late posting on how HAPPY & SATISFIED I am with it. 8,000 btus' cools of my apt perfectly. I want to say a sincere THANK YOU to Jim, Jennifer, ( I hope I have your name right?, & Paul. They were SO HELPFUL & on top of customer service. Seriously, what a refreshing experience. Thank you again. Lorraine Snow”
“Kenny was amazing and I had the best experience ever!
The following day I was presenting at a sales conference and my booth wasn't delivered, so I had to recreate the entire booth from scratch. When I told Kenny what I needed, he did everything to get me what I wanted.
Thanks to Kenny, I was able to accomplish what I could not have done without his help.”
“I found it easy to shop there. I wasn't overwhelmed with sales people. The three gentleman worked together to get me what I needed and wanted. I already know where I'm going to go when I redo my kitchen.”
“Hi there. Thank you for reading. I purchased my General Electric a/c on May 25, 2024. I am late posting on how HAPPY & SATISFIED I am with it. 8,000 btus' cools of my apt perfectly. I want to say a sincere THANK YOU to Jim, Jennifer, ( I hope I have your name right?, & Paul. They were SO HELPFUL & on top of customer service. Seriously, what a refreshing experience. Thank you again. Lorraine Snow”
“Leah was so kind from the moment I walked into the store. She greeted me right away and helped me find what I was looking for, even going the extra mile to make sure I was taken care of. Andrew so also very helpful which I appreciated.”
“I actually work here. Love almost all my co-workers
AND have gotten quite a few compliments as I help people with suggestions on different things. I am a handyman and have a lot of experience in home remodeling,auto mechanics,etc. I hurt my back and not able to do contracting no more, which is the source of my pride.
But when I help that one person you can see it in their eyes their words in their body language how much of a difference I made for them, that comes to the separate kind of pride”
“A great Home Depot, well-stocked and generally has everything you could need. Frequent visitor at their garden center. They're generally not too slammed, but I visited on Memorial Day weekend and it was SO busy. I feel like they were a bit understaffed that day, it was kind of hard to find someone to help me. But when I did, they were super helpful and friendly!”
“Just completed a marvelous kitchen experience with Michael and the team at ProSource. They made everything sooo easy. Thanks so much for making it a great experience.”
“I had some trouble finding the right size of what I was looking for, but Daisia (so sorry for spelling) was so extremely kind and helpful and genuinely just brightened what has been a rough day! I was so lucky she was there to help me! Thanks, girl! You were so great!”
“Had a great experience here buying a grill on 6/16- initially a bit disappointed that what we wanted/ thought was there was not available, but home depot was incredibly accommodating and had us walking out with exactly what we hoped for.
Was fully ready to just go spend a bunch more at Costco for a fancy grill I didn’t need, but thrilled with what I ended up with.
Propane and a nice grill tool purchased as well, was nice to get it all done in one place and the team working could not have been more helpful”
“If you're local, this Home depot is much more thoroughly stocked and has a larger variety than it's counterpart by the "Quincy Adams T" station.”
“I am so grateful and proud of this establishment for the vast diversity of individuals they hire! I am delighted that HD values all individuals! Though the wait for customer service is longer than one would first expect - it is well worth it and wonderful to know your small inconvenience is benefitting SO many!”
“I purchased a grill from Lowe's in Saugus yesterday and I had a great experience. I dealt with Tim, and Nathan (the blond guy). They really helped me and answered all my questions. When I went to pay for it Jim really helped me as well. All three of these gentlemen should be commended in some way as to how courteous and professional they are. Tim, Jim, and Nathan are a great asset to Lowe's. I will continue to shop at Lowe's because of these gentlemen.”
“I went to Lowe's Dedham the day after Black Friday, when stores were still packed. I found a dishwasher on an incredible deal that fit exactly what I was looking for; one employee was really struggling to set up the purchase for me, since there were none left in stock. They were about ready to give up when another employee, Sean Austin, came over and offered to help. He then spent a solid 20+ minutes with me sorting out placing the order and answering questions; since the vendor couldn't provide ETA estimates over the weekend, he gave me his email and said he'd follow up for me on Monday. He did follow up, and even managed to coordinate an accelerated delivery for me. After an issue with the install team (not Lowes' fault), he did extra work once again to ensure there were no hiccups for my installation. The experience made it feel like I went to a small local appliance shop service-wise - it's not something I've ever experienced at a large global retailer, and I still can't believe how positive an experience it was, especially compared to much less positive experiences at Lowes' primary competitor. I will 100% go to Lowe's for my next appliance thanks to this experience. Thank you Sean!!!”
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“Deidre was very helpful in accommodating me getting my new fridge and microwave. She also was very kind to all the customers who asked her questions while she helped me simultaneously. She provided helpful advice on the appliances and was very mindful of customer safety when using the electric latter.”