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June 2024 by Michelle C.
Dr.Lovely is so compassionate, kind,and caring. She takes her time to explain everything, I don't feel rushed. Her personality is very calming and caring. Michelle and Kalee cat
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February 2024 by Anna K.
We took our dog here after moving back to MA and needing someone closer to home. Our dog has pretty intense allergies and we were assured that it was just seasonal. Pretty soon we were having to come into the office every 2 weeks for appointments to check on his irritations and allergy reactions. Each visit was costing us around $600. Our dog was prescribed the same antibiotics over and over again. We starting questioning if it really was just seasonal. They basically said that they were confident it was. After a while, and paying upwards of $6k in 4-5 months of vet bills here, we decided to ask for a second opinion from the vet our dog saw as a puppy. When we explained the situation, they immediately basically told us we should try looking at other allergens like food and made a plan with us. They also informed us that they got our dogs records from CAH and they hadn't run tests that they had actually been billing us for every visit. They also confirmed our suspicions about antibiotic resistance after a certain amount of time. Highly disappointed in CAH. We gave them way more chances than we should have AND way more money than we should have. Definite cash grab. By the way, the new vet billed us for the same things that CAH was billing us for per visit, and it was about $200 less.
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May 2023 by Michael H.
Very nice, accommodating. People are super good with dog behavior (my great dane is a giant chicken, the tech knows to come over and sit next to us for a minute so Moose doesn't feel threatened.) Things are expensive, my reason for 4 stars. I don't even know if that's really their fault.
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February 2022 by The Family Clements
Wonderful doctors and staff. Very caring, great communication.
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February 2022 by Fedi Mejri
After our 3rd visit to this business, I cannot recommend it to anyone. As previous comments here point out, this place only cares about ways to charge you money and add all sorts of "services" to your invoice that by the time you are paying you are surprised with how high the bill is and the things you didn't ask for but still get charged for. They are also rude on the phone, hardly allow you to ask a question, and when you show up with a BOOKED APPOINTMENT, they leave the door shut in your face, and tell you to call first. I call and they ask me to "wait in my car", while I didn't even drive up there. Leaving pets and their owners outside in the chilling cold does not make me want to spend my money at this business. Unfriendly and overpriced service.
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December 2021 by Janet Cushion
I had to take my little dog in for a checkup because she was coughing and hacking and coughing for almost 3 weeks with no let up .. I was full of fear thinking the worst thinking that she may have cancer. she's also a 15-year-old terrier mix. They explained everything to me step by step what they were going to do to her and made sure that I understood everything that they were doing and what they were talking about.After I spoke to the doctors my anxiety lessoned tremendously. I guess what I'm trying to say is they really care because they know that your pet is your life ..your family.. your best friend.. and it's hard to find veterinarians that have so much compassion and kindness for what you are going through with your pet. I've been to many in my years growing up and may I say I've never found one like this. I tell everybody I know about this place and to try them out for yourself and see the results you will not be disappointed.
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September 2021 by McKenzie Cheung
My cat has been on-and-off having urinary issues for the past month or so. After his symptoms worsened over the weekend, I called early Monday morning and they were able to get me in right away to get him looked at. I was worried that because bookings have been extending out, he wouldn't be able to get an appointment, but they were able to see him right away, which I'm really grateful for. The whole staff and the doctors are extremely wonderful to work with, and I can't thank them enough for their professionalism and assistance. Thank you, Chelmsford Animal Hospital!
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September 2021 by Nicole Cormier
Been taking my dog here since we moved 4 years now and had a good experience until this last visit. Chelmsford Vet Hospital would rather have a customer leave their practice losing hundreds potentially thousands of dollars over 9 dollars and something cents. When I was there for my dogs annual visit, I bought some more heartgard. Which I knew the one they gave me didn’t look right. I asked in question a couple of times and was told they go by weight. They didn’t bother Looking in her chart to see what her weight has been and what she had befor. Her weight is 24.8 which is in the middle of the two different doses of boxes. Mind you in the winter my dog gains weight less walks. So the inconvenience of me going back taking 30+ minutes of my time to switch out a box of heartgard which the receptionist said to just come by and we can just switch it and apologized over the phone. Didn’t mention I had to pay more for the box she had before. I explained that the woman made it sound like over the phone that it was their mistake and to just come on by and we’ll switch it out. It is the principle. I asked that this practice would rather lose a costumer over $9. Sad! Wish I could stay to be a customer but obviously they don’t value their customers. Doing my business elsewhere:-)
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September 2021 by pine tree
My geriatric dog was introduced to Dr. Meagan Merinder.....and we could not be any happier ! Willow is petrified of Doctor's... Dr. Merinder actually got down to Willow's level on the floor. She listened intently to the problems we have been encountering and offered comparable events happen ing with one of her own elderly dogs. She really seemed very interested in getting to know Willow. We left feeling really good,,.
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August 2021 by Derek “Scrapsapien” McGearty
Very pleasant staff, they really seem enthusiastic to see your pets, waiting room is always clean. During Covid they had a great setup helping keeps folks safe. Would recommend to any pet owner.
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August 2021 by Linda T.
Not thrilled with my current cat's Vet in Westford. Called this place to see if I could make the switch. Some woman with an attitude answered the phone. She told me they were booking out to December and then asked me in her snotty tone, "So, do you want to book an appointment or take your cat somewhere else?" Ummmm, I'll keep looking. I happened to look at some of the reviews and am glad to continue my search.
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July 2021 by Amy D
Have been with Chelmsford Animal Hospital for years. The veterinarians are very good. Unfortunately I just had to go elsewhere as they have taken too many clients and are booked out almost 5 months for an annual exam and vaccinations. Best not to get into this office where you cannot get an annual exam for that long out. This happened without warning, I was always able to book an appointment within a few weeks max. Disappointing, it’s just mismanagement, or maybe not caring, when they can no longer offer care of long term existing clients because they took on too many. When it comes to our furry family member, I’d like to know it’s not all about the money, money, money - anyway!
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June 2021 by Nancy K.
I've been taking my dogs here for quite sometime and have always gotten decent care I took my dog there for his annual visit first off the tech her name is Nancy was openly aggressive with my dog very mean to him I told her to calm down as she was stressing him and me out by yelling at him. Then I was made to feel like he wasn't being properly cared for due to weight gain and that the food I was giving him was wrong and questioned me on how many treats he gets per day and with every answer I gave I was asked are you sure that's all he's getting? He's a Labrador they're big dogs to begin with I didn't think 90 lbs was terrible but apparently it is and as for the food I was giving him nutri source I was paying 60.00 a bag for wasn't good enough so now he's back on prescription diet which is 100.00 a bag I felt like a horrible person when I said I couldn't afford it because he was on it before and COVID happened and I stopped buying it and she said well if you can't afford it the I guess you can't afford it making me feel like complete s*** I did purchase the food but honestly my dog and myself deserved better treatment than what we got today this most likely will be my last visit to Chelmsford and I'm incredibly sad about it because we've been coming here for so long
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June 2021 by Jeanie Clements
Wonderful doctors and staff. Very caring, great communication.
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June 2021 by Noel Thomsen
My dog just had a cyst rupture an hour before closing. They found a way to fit her in, suggested two types of care and ultimately found the best one that works for my family. I cannot thank them enough for turning a bad situation into a manageable one.
