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March 2024 by Brandon L.
I joined 2 months ago and so glad I did. Front desk is always friendly and helpful. But the real stars are Erik the fitness director and Nick a personal trainer ... I went for my fitness evaluation with Erik and he was awesome....listened to me...made suggestions ..heard my goals and ultimately set me up with Nick to train...I can't say enough about Nick. Truly a good guy and SMART. It's very obvious he knows his sh**. I've learned so much and he really pushes me and we focus on the my goals. Great experience. THANK YOU NICK!!
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February 2024 by Taiwo A.
Contracts for 2 years is crazy. Gym memberships starting to look like life insurance policies. I been tryna get out of my contract cause I moved but they making it a complicated process for no reason so they can continue to charge me monthly. I do not recommend getting a membership here you'll probably regret it. Gym isn't even worth the money because most of the services are closed or dirty. Thanks so much for a difficult process. Tired of gym memberships.
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October 2023 by Active B.
BF was always the best around. I have been going to this gym for 10 years and prior to COVID they opened at 4:30 a.m., which was great! I need to get to work and I am a morning person! At that time, people that go that early, are in and out, and we all respect each other with the same purpose. However, after covid they started opening at 4:45 a.m. that was tough to adjust to, but we all made it work. For whatever reason, within the last month, they are now opening at 5:00 a.m. on the dot! With that said, there are way too many people in there sitting on equipment, using their cell phone while on equipment, or using two different pieces of equipment from one side of the gym to the complete opposite side, monopolizing equipment all of which is just plain ignorant! For the last 10 years, most of the time it has been the same people who understand the routine, but with this later opening and after COVID the gym has been crazy busy at 5:00 a.m. leaving me no time to get my entire workout in. The complaints have gone to management with hopes that they would honor their loyal members, but the complaints went on deaf ears. Down the street, around the corner there are other gyms that open at 4:30 my only choice is to part ways.
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October 2023 by Brandon Ackley
I've been going to this gym for a little over 6 months, and have had good experiences. The trainers and staff are all nice, the equipment, floors, and locker rooms are all clean. It gets a little crowded at times but it's a good gym so it's what I would expect.
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September 2023 by Charlie Katin
Staff was very welcoming and helpful. Gym always seems to look spotless and everyone does their part to help keep it that way. Culture felt amazing if you are serious about lifting or even just getting started. They had some machines I have never used before that I was able to work into my routine. Locker rooms have plenty of space and privacy. Overall a great gym that I see myself going to for a long time.
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September 2023 by Liz Benoit
Shout out to my favorite trainer Mike! He has taught me so much. Things I thought I couldn’t do, I have accomplished!This has been the most positive and rewarding experience I have ever had in a gym setting.Thank you my friend for all your help and positive vibes training me.As I continue on my journey with weight training and healthier food choices, I will strive harder to achieve all my goals. And I know you are always available for questions.
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September 2023 by chandlersPW
I have had the best experience at Best Fitness. It is the cleanest gym I have been in and I love how I get access to all the locations. They have a huge variety of equipment and everything I need. The staff is awesome and super friendly. Blows any other gym I’ve been to out of the water for sure
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September 2023 by Sam Heppenstall
Definitely would recommend this gym to anyone in the area. The staff was amazing, and the gym seemed to very clean and well kept. My first time going was during a busy time of day, but I was still able to get all workouts done with no issues. 10/10
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September 2023 by Guest Guestgust
I found the gym to be very small, crowded, and had few spaces for exercising privately. Often times I would get there and have to wait 15-30 mins for a machine that it often discouraged me from going. I found people to be very crowded in the center area which also did not make me feel comfortable with health standards and safety. The parking lot is also always full. If it wasn’t so overcrowded this would be a good gym but they’re definitely not using their space correctly. Edit: their machines need upgrading as well.
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September 2023 by Mason Carroll
I just recently joined this gym, the staff is great and very welcoming. The gym floor area has everything I need for my workouts and it is not too crowded. Would highly recommend this location for others.
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July 2023 by Kathleen V.
My story starts back in March of 2023. I was looking into other gyms because my current one I attend was becoming too populated. I saw that BF was offering 30 day Free Trials. My boyfriend had used them before and said it was a good experience. I was then called by a BF representative and he walked me through how to sign up for the free trial. I explained to him several times that I wasn't even too sure that I wanted to begin my free trial within the next few days or even weeks, and he assured me that it was completely fine and it would only begin the moment I step into the facility. He then pushed me to include my card information and once again assured me that I won't be charged until my 30 day trial is complete. Fast forward to July, I have NEVER been to any BF facilities - I stayed at my local gym instead..I am seeing on my bank statement that I have been charged $30/month since APRIL. I immediately went to the BF website and clicked "contact us". I emailed and explained I had been mislead and all that I received was a list of cancellation policies - the only one that was applicable to me was paying $100 cancelation fee because I am signed up for a 2 year contract? Absolutely not?? lol I called this Chelmsford BF location and spoke to Bria - where she was pleasant and seeming to want to help me at first, she then became a little less pleasant. I am not sure if it's because I requested for her to do a little more digging by pulling up the "recorded" phone call between myself and the male representative I spoke with that screwed me out of $168.99, or if it was because I told her to not interrupt me while I was speaking (she cut me off, and my father several times), but I was not satisfied with her tone and her sense of urgency - customer is ALWAYS right. Finally after a couple hours I was emailed a document ensuring that my cancelation was complete and I would not be paying a fee. Bria called me shortly after to verbally tell me herself. "Hi kathleen this is Bria from best fitness we sent you an email you're all set" "thank you so so much I appreciate that!" "your welcome" *click*.. so quick to hangup it was a very simple solution - whether it requires a couple more phone calls or emails than you are used to, a customer shouldn't be getting scammed because of an employee's mistake - do your job and work extra hard to make sure people aren't being scammed and your customers are happy Not to mention - I won't be getting reimbursed Thank you :)
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July 2023 by Nelson Thomas
I use this gym anytime I’m in the Lowell Chelmsford area for a few days/weeks at a time. It is a great location with a lot of different equipment to use to get the best out of your workouts. The staff has always been friendly and accommodating to different membership/access needs. It is a huge space as well so rarely do I feel like there isn’t enough room to get your work in. Definitely worth checking out! Overall great facility!
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July 2023 by Рома Шепелев
Good gym location right of the highway, very big and spacious, has most of the machines you’ll need except for hex squad. The facility is being cleaned and well maintained by the staff who are usually really nice and friendly. Unfortunately that’s the only nice thing about the place, somehow a gym with hundreds of active members can’t afford a WiFi coverage for the gym, personal trainers look like they need a personal trainer. Watch out for contracts because they will try to get you into one, ABC financial is a joke of a system. The only reason I give 3 stars instead of 2 is for the staff, but don’t mix them up with personal trainers.
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July 2023 by Alex Urena
One of the best gyms I’ve ever encountered is the Chelmsford area the staff is what helps the gym stand out .. my man Jonathan and the rest of the team britany makes the best pre work outs ever you should try it !!!
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July 2023 by Emily Silva
Absolutely horrible gym, wouldn’t recommend for any female young adults. Gym is completely full most of the time by high school kids and others, welcoming and kind staff consist of 2-3 employees, and HORRENDOUS customer service. Have been a member since November 2022, I was 16 and my sister signed me up and my Mother paid for it for 3 months, after that I was in debt $900 to the gym, in high school, and only working part-time. Also mentioning I didn’t get an email of this debt until it accumulated to $900. Completely unaffordable, AND they do not disclaim their cancellation and refund policies while signing up in-person. I moved this month and have been calling amidst of working 60 hour weeks as well as moving and cannot afford to drive 80 minutes to hand a copy of my lease off. My only solution to actually pay the rest of my bills with this gym payment still going through this week was to pull from my LIFE savings and pay my bills early, and order a NEW DEBIT CARD. Revolted by every phone call transferred to after the physical club.EDIT: I’m not apologetic at all, imagine being under 18 and unknowing of an almost $1000 debt. Surreal. Only got it cleared because of Black Friday.
