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“Great, small Post office. Always very clean, super friendly & helpful staff, overall very happy to have my PO box here. I was surprised to see a low rating, however I understand now after reading them...Regarding the (2) one star reviews;Reviewer #1: Amazon is a seperate entity from USPS- USPS can't "cancel" shipments from Amazon.Perhaps concentrate on your own intellect & virtues (or lack thereof) before passing judgement on others. Your parents must be proud.Reviewer #2: Local Post Offices do not transport packages, or have any control as to when a package will arrive. They accept items for mailing out, and receive them from the mail carriers/trucks. The rest is done off site, through the postal system network, and is dependant on where the package was mailed from. Perhaps change your rating to reflect the actual business you are rating, as they deserve better.”
“Customer service was excellent. Never had to argue about about returns and the employees knew how to accommodate any of my needs. Excellent job done by amazing, helpful people.”
“Rita is amazing!! She followed a missing package for us for over a month. She is constantly pleasant and reassuring. When our package arrived a month late she promised to deliver it herself. So wonderful to find someone like this at the end of the phone! Thank you , thank you!”
“It's a great post office to stop at, they have po boxes, the staff is friendly and helpful. They have a good variety of postal products as well. They also take pictures for passports.”
“Very nice woman working here that helped me out a lot, I didn’t get her name but she was very polite, understanding, got me the info and things I needed for my transaction!”
“I was having some issues with Amazon Packages and Jeff gave me a call and walked through the tracking process with me and really helped me figure out what had happened with my packages. I really recommend this Post Office.”
8:30AM - 12:30PM
1199 Main St Ste 1, Leicester
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8:30AM - 12PM
339 Main St, Webster
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“It is the Federal Government. It is often times slow in helping customers in a timely fashion, however, it has been this way for many decades and I doubt it will change any time soon. Prices are not great either. On the plus side, the stamp designs are always interesting and artistic. The staff is nice most of the time as well.”
“I needed to mail something certified and I was clueless so I asked the woman who was working behind the desk for some help and she was so patient with me, she explained how the process worked with every relevant detail and guided me to fill out the appropriate materials to mail out a letter certified....She made me feel comfortable because I was confused at first and didn't rush me at all through the process. She even helped out the nice gentleman who came in while I was filling all the forms out so it showed that she is great at multitasking while making the other customer and I have a pleasant experience.....and even some laughter”
“Like everyone, I hate lines, but that's part of the problem with the size of the building, not the employees. I've always found this location to have friendly and helpful people. And no, I don't work for them!”
“With much respect for the United States Postal Service as difficult as the last month with the mail system has been for me, the Southbridge Postal Office and its carrier's have done a wonderful job and made it so much more easier for me.”
“A package of ours accidentally got sent to this post office since we used to live in Spencer, it got dropped off at our old house and the lady who lives there now she dropped the package off at Worcester post office? So now the worker called us back today and he’s personally going to keep an eye out for our package and call us when we can pick it up! Very good customer service!”
“The ladies working there are the best. My son accidently lost an item in a secured box and they contacted the carrier and had the missing item back to us in less than an hour”
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“I thought I’d leave a positive review, based on the below reactions.I went inside today, and Clerk 12 (forgot to grab his name) helped me find an appropriate P.O. Box for my business. In the meantime waiting for the manager to get us keys, he politely and quickly waited on other customers so as to not hold up the line. He repeatedly checked on status and me during this time, as did the manager who was covering both locations in Charlton.”