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October 2024 by Robert Yancey
John jr from wind river environmental came to pump my ceptic tank he was very kind and knew exactly what he was doing. He even explained to me what I could do to prevent myself from future problems that may happen in the future I definitely recommend wind river environmental
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September 2024 by Kay Shetler
In reference to yesterday’s review: Elder and Niamh provided excellent service. They explained all the work they did in detail. They were great..
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September 2024 by Tracy Sinkewicz
I was able to book everything online, they came on time, and were great communicators throughout. Niamh was efficient and super easy to work with and I would use them again. In addition to pumping, they had to dig to get to our septic tank cover and installed a cap so it will be more accessible next time.
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September 2024 by Nicole Constantino
Niamh was great. Made sure everything was where we wanted it. Ensured the height of the cover was in a good place, educated me on the importance of cleaning the filters .
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September 2024 by beverly balan
I had my septic emptied by a gentleman named John Jr.
He explained everything.
He was very kind and polite.
I am very pleased.
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September 2024 by Li Marie
Steve, Peter and Niamh were amazing. They went above and beyond. The first tech that came out was horrendous. I have never had someone be so rude and unprofessional and in my own yard. They all stepped in and made everything right and got everything done and done perfectly. Many thanks to them.
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August 2024 by Sharon Reed-Eramian
Kelsey did a fine job. She was very efficient, polite and knowledgeable. She gave several hints about septic system maintenance.
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August 2024 by Sean Engle (Altras)
Richard P was exceptional. Diagnosed the issue, had the proper equipment, communicated clearly and professionally and completed his job swiftly. I'll be recommending then to all of our franchise locations.
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August 2024 by Ted Lillys
Kelsey A. Was prompt, courteous, knowledgeable. Wind River continues to be dependable.
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August 2024 by Jay Pillard
Excellent service.
Tech was great and very informative.
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August 2024 by Eric Greek
One might be tempted to think that reviews for septic service are superfluous. That simply isn’t the case with Wind River. We have used them a few times now. In every case they have been exceptional. They are prompt, polite, honest at every step, and thoroughly professional. Given the tasks they have completed, Wind River employees have nevertheless cultivated an employee culture that is a pleasure to work with. Wind River might very well have the best customer service I have ever experienced (and I have worked all over the world). At this point, I can’t imagine using anyone else for our septic issues.
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August 2024 by Olga Antonova
Carlos was great. Excellent communication skills and work ethics!
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August 2024 by Colin Carlton
DO NOT EVER use this company! In September of last year, we hired them to pump our septic tank . They came out, charged us for digging, pumped, and left. What they did not do, which they were supposed to, was takeout and clean our filter. Instead, the technician wrote that there was no filter and that the system was not designed to have a filter. Which is very much not true. I know this because my basement flooding and backed up with sewage this week. Someone from Budge It Drains came out to help us, and he was the one who discovered that they had not cleaned the filter. In fact, they had not even dug up the section of the septic tank with the filter in it. Instead, they dug up the smaller section, pumped what was in that and called it a day! I have now had to pay two separate companies collectively over $1000 to finish the job that Wind River told us they had done. And to make it worse, now I’m waiting 24-48 hours on a call from the branch after customer service heard my entire story and said “What are you looking for from us?” What I want for you is someone to care about the job that was not done.
So, under no circumstances, should anyone ever use this company. Use Baystate Sewage instead, they at least seem to know how to do the job.
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July 2024 by Bruce MacGregor
Kelsey is an amazing technician. Very knowledgable and efficient
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July 2024 by Katelyn Amico
Our technician John Jr was very friendly, professional and informative.