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“Went in for an oil change but had no appointment. Matt was very helpful and was able to take me in right away. Can’t say enough good things about the entire staff.”
“Years ago my car at the time failed inspection due to a compromised exhaust pipe. I had been planning on upgrading to a custom exhaust setup anyways and decided to replace everything from the engine to the tailpipe. I lived in Tewksbury at the time & had heard good things about R&D. I came in and received a consult &
estimate for the work. I remember the prices were reasonable & staff was friendly/knowledgeable.
The day of my appointment came and I dropped the car off. I got a call a little while later from the owner telling me that there was too much oil on the exhaust up near the engine and that they didn’t want to start a fire with all the welding they needed to do. He told me I needed to get an “underbody wash” at a car wash before they could do any work on it. He even went as far as to give me a list of car washes in the area that offer the best underbody washes. Really above & beyond customer service.
After the car wash he was able to fit me right back in to their busy schedule that same week & I dropped it off again. A few minutes after dropping it off he called me and told me to come in so he could show me something. I got back to R&D and he brought me out to the shop where my car was on the lift. He showed me a small spot on my engine block (not the drain pan) where the original oil leak was coming from. He told me to gently press the spot with my finger. I did and the spot was flexing! So many layers of metal had rusted & fallen off over the years that the spot was practically paper thin and oil was actually seeping THROUGH the metal (there was no actual hole yet). He said I was going to need a new engine in less than a few months and he couldn’t in good conscience install an exhaust on an old car that was about to be totaled without checking with me first.
R&D could have easily taken my money, installed my exhaust, and walked away. Instead they did the right thing every step of the way even though it ended up costing them a sale. Honesty & integrity like this are rare nowadays, especially in the auto industry. So rare that my interaction with R&D has stuck with me all these years and I decided to finally write this review. I obviously can’t speak to this shop’s workmanship (although I’ve heard it’s excellent) but I CAN say that without a doubt, R&D is a business you can trust…and that’s saying something these days.”
“It’s not every day you find a mechanic on a whim through a Google search and have such an impeccable experience as I did today but alas, it happened!! The employees were nothing short of professional, friendly and most importantly, honest. Honest regarding the parts needed to safely complete the job and honest regarding the cost, which was on the lower end of the quotes I’d received. I dropped my car off at 8 AM and had it back by 3 in the afternoon, and everyone knows in car repair time, that’s impressive and super convenient. Fingers crossed I won’t need to see these guys for a long time, but if I do need a car repair down the line, I won’t hesitate to bring it to Dutton!”
“Great place to purchase a used vehicle. Prices are very reasonable. My daughter was able to purchase her 1st vehicle with Paul’s help. Thank you we appreciate all your help.”
“I was traveling from NJ for a family trip, when I observed issues with the car brakes. Called Peter and he asked to come and he will take a look. I explained to him that I need to get it fixed ASAP as I will be traveling back to NJ soon. Peter and his team took the car in right away and replaced both the rear brake pads and rotors and I was on my way out in less than 90 minutes and they had charged a reasonable price. Can't say I will go back there as I will be going back to NJ :-) but highly recommend anyone in the area to use their service. Wonderful and great people!!!”
“Work was completed before estimated time. Pictures were sent to me as work was being done to show what was wrong with my engine. Price was reasonable. Justin was friendly and gave helpful hints on how to maintain my machine. Would highly recommend him.”
“The best. I've lived in a lot of places and visited a lot of mechanics (my truck is 20 years old), and Marcus at Richard's is fantastic! He is knowledgeable, attentive, and efficient. If you're looking for a mechanic you can trust, look no further!”
“Can't say enough about Tony at performance Plus autobody! Not only have they done great body work for me in the past but Tony went the extra mile to take care of me when I needed some things done. Can't recommend performance autobody enough!! You won't be disappointed.Thanks again!!”
“Bright very clean shop with comfortable waiting room. Service very good and quick. Cost satisfactory. Staff very friendly. Actually enjoyed my interactions with Triangle Service Center. Car running fine now!”
“This is the only repair shop, Which does repairs, Not replacing costly parts and inflating repair shop. Only downside is that it's one person shop. Thanks Ken for your help.”
“These guys always take care of me and my mom. They never overcharge. In fact, they under charge if anything! And there’s always a happy dog to keep you company while waiting :)”
“For nearly two years, I've relied on Acton Autowerks for all my car needs, and I've been consistently impressed. Their team blends extensive expertise with exceptional professionalism and honesty. They work efficiently and ensure every job is done perfectly. If you want to maintain your car’s performance without the dealership price, and with superior service, this is the place to go. I highly recommend Acton Autowerks. Carlos, the service manager, and the entire team are committed to delivering outstanding care for both you and your vehicle.”
“Whytes Automotive has been my go-to for the past 10 years, and I can't sing their praises enough! Their service is top-notch, with a perfect blend of professionalism and personal touch. Prices are fair and competitive, and the quality of their work is exceptional. They've consistently gone above and beyond to ensure my cars are in top condition. Trustworthy, reliable, and genuinely passionate about what they do - I'll be a loyal customer for life! 10/10 recommend Whytes Automotive for all your automotive needs!”
“This is the best experience I’ve had at any mechanic. Donald was informative and answered and explained any questions I had. Very reasonable prices as well. Very kind team of employees, I will definitely be back here!”
“I have got many things done here, big and small. All done efficiently, quickly and at very reasonable prices. I would trust my car nowhere else! You will be in good hands here.”
“These guys are the best. Got my tire fixed before I even realized it, free of charge!
Will definitely come back and recommend this place to everyone :)”
“I’m very pleased with Mark and his partner’s customer service. I’ve always been a skeptic with business, but they gave me a quote, then replaced the complete rear brake system the following day. Their price was lower than their quote, and I was impressed! They earned a new customer, thanks guys!”
“Highly recommend Sal's. Was referred to Sal by my long-time body shop and they did not disappoint. Sal and Rich took lots of time and care to help diagnose an issue. Given the nature of the issue they referred me to a specialist which itself is a good sign as they did not try to fix a problem that required special expertise and diagnostics. Despite all the time they spent figuring out the problem, Sal would not charge me. They earned my trust, and they will be my new shop from now on!”
“Pleased to find a shop who caters to German cars nearby. Had them install an APR tune on my 2024 atlas recently and to check out their shop. Great bunch of guys who are knowledgeable and enthusiastic. Highly recommended if you’re in the Boston area for maintenance purposes. No doubt they will have the attention to detail we all want/look for, for our vehicles. ? ⭐️⭐️⭐️⭐️⭐️ (VOLKSWAGEN OWNER)”
“I had an ignition issue with a security lock sign. Every time I brought the car in, Tom took great care to see what he could do to help, but initially, it didn't solve the problem. I had to tow the car to the shop twice. However, Tom prioritized the issue and worked throughout the week to provide the best service he could. Finally, he resolved the issue. Thanks, Tom!”
“These guys are knowledgeable, hard-working, and honest. Whether I needed oil changes, new brakes, or help diagnosing an actual issue with a car based on a funny noise or tire wear, Jason and his team have always hit the mark. I recommend them highly.”
“We had flats on the two tires of our RV. It was an emergency, we were stopped on the highway. We managed to get to Gregg’s repairs and they were a huge help. They went themselves to get the new tires at another place since we couldn’t. They provided and replaced our two tires while being very kind and considerate to our family who just lived a stressful situation! And it didn’t took long! Would recommend to everybody on the road!”
“Ryan Automotive has been a life saver for our vehicles. They communicate what the problem is and how they are going to fix it, they are very professional and efficient. They can get your car in within the week that you call and have it back to you in a day. I highly recommend Ryan Automotive.”
“The people here are amazing!!! Michelle was so kind and Brian helped me understand everything in the process start to finish. Highly recommend going to see them for all your car needs!!! Thank again you guys are awesome:) <3”
“Second time here for my wheel balancing needs. They are one of the few independent shops in the area that have a high end Hunter road force balancing equipment and do a terrific job diagnosing and solving tire/wheel issues. Person at the front desk is very professional and knowledgeable. I appreciated that he patiently listened to my concerns, and then provided a detailed explanation of the performed work and any concerns. Pricing was very reasonable. The shop is clean and tidy, which also indicates care, quality and attention to detail. Incredible service all around!”
“Fast, efficient service. Easy and pleasant to work with. After I left the shop, Hometown Garage found a mistake in the bill in my favor. I had no way to know that there was a mistake, but Hometown Garage rectified it immediately by charging me the correct lower amount instead of the original higher amount. Kudos to Hometown Garage for their excellent service and their honesty.”
“Highly knowledgeable mechanic (especially with BMW's) and just what an awesome guy Paul is. He was able to diagnose an engine oil leak issue while I was in an emergency situation (traveling for the holiday's) and gave me reassurance. If I lived in the area, he would 100% be the only guy I go to. Highly recommend! (Also check your email)”
“The TowneLine team was great! I recently put a 2013 SmartCar on the road that had not been properly maintained. I arrived a little early and I was immediately greeted by Mike who asked for my keys and had the service begun slightly ahead of schedule. Mike and Jimmy managed my expectations and their technician diagnosed potentially serious issues that I was unaware of before my visit. Mike provided me with an estimate for the work that they recommended so that I had it in writing and didn't have to try to remember what needed to be done and when. While waiting for the work on a very hot August afternoon, I was very comfortable in the TowneLine air conditioned waiting room. Thank you, Mike and Jimmy, for working so hard to make my visit superb!”
11AM - 4PM
720 Rogers St, Lowell
Auto Repair
“I’ve been a returning customer of 495 Lowell for a few years now. The staff are friendly and professional, they make the car buying experience easy and stress free! Customer satisfaction is their number one priority. Shout out to Domenic, Kristen & Chris, another great experience at 495 Mazda!”
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“Honesty and Integrity! The team at Carlisle Automotive Repair have fixed two of my vehicles and their work is outstanding! You have choices, however you typically do not find a team that act with integrity and honesty standing behind their word and commitment like Dean. Carlisle Auto Repair is the only autobody shop I will bring my vehicles for repairs.”