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September 2024 by Annat Shrabstein
This is my go-to store for all UPS returns, etc. Every time, I'm helped in a friendly and efficient way.
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August 2024 by Julie Piazza
Man who looked like he may be in charge was very rude. Yelled twice for me to have my code ready. It was pulled up and ready on my phone in my pocketbook right on top. I had to put my large package down in order to grab my cell. Took 3 seconds but wasn’t quick enough for him. Also refused to give me a 2 inch piece of tape. Said I had to pay for it.
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August 2024 by yanru zhang
Never answer the call
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August 2024 by Tessa Petit
Store is closed.
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July 2024 by Sarah Richards
Charged for packaging even though brought back in original box covered with a bag. Want a racket. Will never use this one again. The one need Roche Brothers is so much better.
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May 2024 by Stephanie Espinoza
Had to do an Amazon return. I got greeted at the door by a young lady. She was very efficient and helped me out with my return since it was my first time and she gladly helped me out! I will be returning back to this location!
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May 2024 by Kai Marie
Terrible customer service . One women at the front needs to learn respect. She’s so unprofessional . She actually told the customer “ blah blah blah PERIOD” she literally said PERIOD. Like we were in the hood . Have you seen the floors in that store? Looks like they haven’t been vacuumed in months . How in April do you still have smashed up leaves all over your floor , including food wrappers. Save your energy and don’t go there.
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May 2024 by Ted L
I was charged $4.50 to print one sheet of paper…do not go to this place
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May 2024 by Janine Rivera
Worst place ever, the lack of customer service skills is absolutely ridiculous, go across the street to POSTAL CENTER service is great and they get the job done
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May 2024 by Travel Wanderer
New management and staff are great. They are really trying hard to make their customers happy. Keep up the good work!
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February 2024 by dmk
This is not my "normal" UPS store, but I stopped at this location while running some errands. The young woman who helped me today could not have been more pleasant and helpful. Thank you.
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February 2024 by Kevin Ridd
So far, so good with New ownership the prices of the mailboxes have definitely gone down thanks for doing that. I know they're very busy. I wish you guys could have a way. I could just text you define out if anything's in my mailbox.
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February 2024 by Kaletha Smith (Lisa)
I brought my items for return. The workers said I have to either go to another office in Dedham or pay to use their printer. I later returned ,using my own printer, with the package in its original wrapping. Now he tells me he will do me a FAVOR by using his tape to wrap it. FAVOR!!!Isn't this their job????
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February 2024 by Our Events
Three employees two of which standing around doing nothing
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February 2024 by Xxxx Yyyy
No one ever answers the phone. The lack of customer service is amazing with the new owners. Stay away from this UPS store.
