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February 2024 by Mo Mo pope
I ordered a delivery for Valentine's yesterday to be delivered to my parents house. I paid an extra $20 for same day delivery. This morning i was so excited to text my parents and ask if my children had received their edible arrangement and to my disappointment my parents said nothing had been delivered. I called the store and requested a call back. 2/3 hours later after NO call back i called back and was on hold for about 45 minutes. When someone answered they said it was in fact delivered which i know 100% was not true. She was so rude and said ok they will re deliver and it should arrive by 2:40pm. I also asked for a refund for my $20 same day delivery charge which she said she didn't know if it was possible. It's now 5:30pm and my parents have still not received anything. I didn't receive an email a phone call or anything explaining the delay of the arrangement. If i didn't ask my parents i wouldn't be suprised if nobody were to reach out and i would've spent $100 for nothing. If the amount of orders you get is overwhelming please do not offer same day delivery because my children were excited as i get tuem an arrangement every year. Wont be using this location again.
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February 2024 by Zoe Victoria
Never received order. We can’t get through calling the store; no one answers. Can’t get a call or email back. Absolutely awful
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January 2024 by B Sullivan
I wish I knew the Manager's name at this location. She called me this morning after I expressed my disappointment with an arrangement I ordered for my mom's birthday yesterday. She apologized for the experience I had and offered to have a new arrangement delivered to my home today for my mom. We were pleasantly surprised to receive a new cake with fresh strawberries, a fresh fruit bouquet and a little box of chocolate. This was very kind of them to rectify my issue, especially in a post pandemic world where customer service has gone downhill and many large corporations don't typically care about making things right when the customer has a valid complaint. I just want to say thank you, my mother was very happy and it totally made up for the first arrangement not being up to par.
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January 2024 by Toni Gadson
So I’m pretty sure my friend paid over $100 for these dead flowers on arrival 2 bouquets at that!! & this fruit that went bad THE VERY NEXT DAY!! A waste & im guessing bc you seen he was in FL it would be okay but it was not! Everyone is living on a budget theses days, so for someone to want to do something special for a person & use your company to have it become an epic fail is crazy!! I think you should send him his money back for everything except the teddy bear!
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January 2024 by RobinT
They quickly responded and rectified a slight problem I had with the delivery time.
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October 2023 by Tiffany Deroche
Order arrived fresh and as ordered thank you!
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October 2023 by David D
My mom has been through a lot this past year including beating cancer. Wanted to do something different but special for her birthday a week ago. I had placed an order over the phone with Ellie for the charming cheesecake & roses bundle for delivery among other things. When my mom got her flowers, wasn’t roses but red and yellow flowers that you can just pick up at any grocery store. When I called to let them know they delivered the wrong flowers, basically said there’s nothing they can do and told me my mom was happy with the flowers she got her, of course she’s my mom. Why wouldn’t she be happy. There’s nothing they can do but offer a $5 for the inconvenience. The order was $60 out of the $145 that I spent. From the owner to the manager to the sales rep that helped me & even corporate, everyone was passing the buck to the next person acknowledging that I was robbed, played, they came up with the 3 paragraph saying flowers may very, when I specifically confirmed with Ellie that it would be roses delivered. If they couldn’t deliver on their promise, then they should have called me back & i would have cancelled the order and called a real flower shop. Thanks for robbing me appreciate it. Just hope you don’t do this to the next person because $60 don’t just grow on trees especially when you’re doing something special for your mother on her 65th birthday whom just beat cancer.
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September 2023 by Drew
Get your delivery driver some driving lessons before they cause an accident.
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June 2023 by Tom Keen
Placed my order 24hrs in advance & did not receive what I was told came within it & in the pictures posted online. Order was late. Balloons were deflated. Now I have to go through a whole email game for a refund.. worst service!
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May 2023 by Melissa D
I placed a *very* last minute order for an arrangement that needed to be delivered by the end of the day. Despite the short turnaround time, Edible Arrangements managed to get the order ready and delivered within a couple of hours!The friendly staff were very understanding of my situation and came through in spades. Thank again!
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April 2023 by Amy L.
I ordered an arrangement for my husbands birthday. It was a combination of melons and chocolate covered fruit, 90 percent melons. The melon was all hard and dry , not ripe at all. Non-edible! I called and spoke to "Eddie" the manager. He was so argumentative and stated they made it this morning. It didn't matter when it was made, the fruit was terrible and not ripe. Not one apology. He was so rude! This was a gift and a total embarrassment and disappointment. I will never order from this location again.
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March 2023 by Jonathan Tam
Ordered a rose bouquet w/vase, a fruit platter, and cookies for Valentines day for my GF around $200. When the delivery was made, she only received the platter and cookies. She had even asked the delivery driver to check and he said there were no flowers/vase included. Additionally the cookies which are 3 count only had 2. I contacted the store the same night via email and was only called once - being offered flowers to be delivered in the next day or two. I refused the delivery and asked for a refund on JUST the flowers, seeing as they were almost $100, aka half of the price of the whole order - and I never received said flowers. Why would I want $100 flowers the day AFTER Valentines day? The only reason I'd pay such a marked up price on flowers/roses is because it is for Valentines day - if I wanted flowers the following days, I can easily order and buy them for a quarter of the price after the "holiday". Additionally, I mentioned the cookies only have 2/3 but did not ask for a refund as the flowers were the bigger issue. The person I spoke with mentioned they'd ask the owner/manager and get back to me and never did. I also contacted the corporate customer service line which was no help. - Have not heard from anyone since the initial call - corporate or store level.
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March 2023 by Tony Gallagher
My order for my wife was never shipped, no call no email, NOTHING! I am utterly disgusted by this shop. Thanks for a great Valentine's Day!
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February 2023 by Steve C.
My pickup was perfectly arranged, delicious, and ready when requested. Friendly staff who even provided samples. Great experience!
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February 2023 by Elle D.
I sent 12 cookies to a friend but wanted it to be anonymous. The Cookies were great! BUT I typed the message out on the online order. 1st thing -confirmation email said "no message" so for some reason .. so I called the store two minutes after I ordered it and gave them the message to include on the card. 2nd- when she received it, there was no message but when I called the store, they had the message saved on their end and were convinced that we just weren't able to find it 3rd because I wanted it to be anonymous I asked if they could call her to tell her message or send her text but to MAKE SURE YOU DONT SAY NY NAME OR INCLUDE IT ON ORDER... the guy John said no at first but then spoke to supervisor who said ok. First thing the guy does is say "I'm calling about the edible arrangement that *my name* sent you. And then was convinced that she just wasn't able to find it but finally did give her the message after she told him several times it's not in card.4- sent her copy of invoice so once again, says my name and the price. I appreciate the fact that they did follow through with calling and giving her the message but I don't understand why John didn't give his supervisor the whole request to make sure it stayed anonymous. I made it very clear. Other than that miscommunication, cookies were great and looked really good too I'm glad she got the message but they didn't listen at all.