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March 2024 by Amy Lee Jarvis
Customer service at my local UPS store on Mass Ave near Central Square/mid-Cambridge is always great! Wonderful team, always patient, cheerful and helpful.
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February 2024 by raj gill
Apalling service. Returned all my mail back to senders when I had given specfic instructions of where to send. It was out of spite due to a late payment of a mailbox so to renact revenge the manager Lorig returned all mail my without informing me, even after giving her an address where the mail should be sent. I have had a mailbox here for 20 years never had a problem with the previous mgmt , whom were amazing. The new mgt is a disaster. I would avoid this place like the plague.
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February 2024 by Dan Kohanna
Clean, organized, friendly staff. Not busy.
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February 2024 by Hannah Kitchel
Friendly staff!
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February 2024 by Erik Jones
Excellent service
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January 2024 by Mario Vicente
Service is good
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December 2023 by Caroline Werlang
The team was very helpful! I arrived just before close and they helped me seal up my package and print the label quickly. The service was efficient and friendly! Special shoutout to Shaundell and Gio.
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December 2023 by Mary Ellen Galante
The staff person was very helpful and went out of her way to help me save money on my shipping.
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October 2023 by Nostrilla Schnauss
I have had a box at this store for many years, and they are super-reliable, as well as courteous.There is another UPS store at 1770 Mass Ave, which is nearer to where I live now, but the owner has been and is such a horrible person that I went back to my old one - gratefully!
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October 2023 by sam tucker
I have regularly used upwards of 10 UPS stores over the last 8 years, and I have never had a more pleasant experience than my recent trip to this location. I went in to print and spiral bind a set of lecture notes for my class. The team was extremely upbeat, kind, and customer service oriented. Despite me coming in near closing, they helped me with a rather long and cumbersome print job and they went past closing time to do so. If you're looking for a hardworking local post-office with excellent service look no further, and disregard the rather unintelligible negative reviews-- most of them seem to be people upset with having to pay for services rendered (GASP!).
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September 2023 by Darshan Kalola
The employees were fine and were helpful, but I just don’t understand the fee to use a computer on site ($2 for 15 minutes). Seems ridiculous. FedEx can take direct emails and print labels for you.
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August 2023 by JESH
Fabulous service by one of the guys at this branch. Very knowledgeable, friendly and helpful. Thank you for such a positive experience!
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July 2023 by Harold William Kramer
Owner is geat but staffed by know it all kids who dont smile or say please thsnk you or sorry. Went in to get i9 verified for a job st UPS. A sulky young woman said they would need to charge me $10 yor a notary! I called the UPS corporate office and they arre investigating.
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June 2023 by yixianshuiesuan
Expert and patient shipping services at this UPS store. The woman staff member on Sunday (June 4) was particularly helpful when we shipped many bulky packages. She helped us select the most reasonable pricing and was extremely patient even with our many heavyweight items (Thank you!)
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May 2023 by Kit T.
These guys help my kids ship stuff home from college each spring. So far, so good. No lost or damaged packages. Staff is friendly, helpful, patient, experienced.