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“My experience with Shamilah Perryman at the West Roxbury facility was above and beyond for customer service and help. She was professional and compassionate to my concerns and helped me out as much as she could. I definitely would like for her to be recognized as an essential employee that would be an asset to any team. With knowing the answers to questions and if not exactly sure was able to get back to me quickly with an answer. I’ve kept that location as a storage facility for years moving between units and yes the prices have increased a lot but that is not the employees fault. They try to work with you however best they can. The facility overall and staff is awesome!”
9AM - 5PM
25 Conn St, Woburn
Truck Rentals
“Gino was very professional and efficient in getting us exactly what we needed. He went above and beyond his duty to accomodate our request. I highly recommend this location for storage.”
7AM - 8PM
124-126 Eastern Ave, Malden
Truck Rentals
“I work for a local org that deals with a variety of different storage companies. When I tell you that this was the best customer experience I've ever had, I mean it. Xavier at the front was assisting multiple people at once, efficiently and effectively helping everyone in line and getting them on their way. We will be looking in to working exclusively with U Haul storage simply because of how incredible this experience was. Thanks again.”
“I had a great experience! The man who received the truck was very helpful and kind- he went above and beyond by inflating a tire on my vehicle- I was very impressed by his kindness. The lady inside the store where I needed to purchase tape was radiant and delightful ! I would highly recommend this location”
“Best U-Haul I’ve ever been to, yalixa couldn’t have done anything to make my experience better she has top tier customer service. Will be coming back and recommending to everyone”
“Thomas was great. He gave us great advice on how to pack our items and what size boxes to use. We need to ship an AC out of the country and he gave us the best recommendation we could ask for and help simplified the process. Thank you again Thomas for your help. You are truly amazing ?”
“very helpful staff at this location. thought this was going to be the hardest part of moving, but they really made it simple. would absolutely use them again in the future.”
“Amilcar and crew did a great job working with me. Their service was friendly, flexible, informative, and clear. UHAUL was the best solution for me because of its great mix of services - moving and storage combined! Recommend to anyone looking for a medium to long-term storage solution!”
“Its in a convenient location. Very simple to navigate the offhour pick up and key drop off process via the online app. Trunk rented was easy to drive. My call at a late night (11pm ish) was taken cared quickly by one of the agents, and the assistant was nice and helpful. Price is reasonable. Highly recommend.”
“I had the most pleasant experience ever renting a truck and, John the general manager, was such a nice person and very helpful. He even gave me a coffee and empanada after my long day of moving. Two thumbs up”
“One of the best places to rent your truck. Sean Antonson. Is really good representative Great person great customer service also Nicholas Mason it's a great dude that person is specifically is one of the sweetest funny and great employees in that particular area if you want to rent the truck fast easy and feel about a great service make sure you go pensky of Medford I'm looking for Nicholas Mason and Sean Antonson.”
“I found that I needed the van longer than I anticipated. It was so easy to call the number to extend the lease. I was pleasantly surprised at how quickly I was able to complete the process on the day I return the van. The service was exceptionally good.”
“Jim Bunyan, the General Manager of the rental dept at Ryder - 150 Fallon Rd, Stoneham MA is the #1 reason out of 4 that we choose Ryder over the competition. The other reasons are the mechanics who work tirelessly on keeping the trucks running, the cleanliness and dependability of the inventory of trucks that Ryder has, and their low prices are the reason why our Family Business has chosen to rent with Ryder for over 5 years.”
“Negative reviews don't align with my experienceOnly criticism I have is placement of plastic trash barrel next to Customer Service entranceAllston/Brighton has vicious Rat problem - that can be verified with city 6-1-1 - it has little to do with how clean/dirty area is; that being said, there are necessary steps/interventions to control issueRats are like hybrid, steroid, small dog sized, bold & disease-ridden - be very mindful entering/exiting after darkAs I approached to toss Starbucks trash in, whole barrel shook & moved - I knew exactly what it was & warned Customer Service Staff & other customers Cardboard is literal Rat Candy, so of course they lurk around U-Haul but a steel trash barrel with a lid or even more mindful placement away from Customer Entrance would be helpful (Rats can't chew thru steel - they literally eat thru plastic barrels - this one is no exception)Staff were very helpful - Isaiah checked me in answering all questions, explaining details as well as upgrading & discounting rental - didn't catch name of man processing return but he too was very helpful & mindful of expenses- excellent Customer Service Equipment was clean & well-maintained as wellMy experience was excellent Highly recommend Brighton location”
“We rent from Ryder in South Boston at least twice a month. Every rental is flawless and the team always gives excellent customer service 100% of the time. I highly recommend this location.”
“I am based in Saugus and have gone to this U-Haul multiple times for various reasons. Nathan is always there to help me and has an amazing customer first mentality. I truly appreciate his help and want to give him the recognition he deserves”
“I rent from them all the time the staff is great they accommodate you in anyway they can It’s a rental place and they have to deal with people destroying their vehicles because their rentals and not four wheelers people abuse him them and do damage and then get upset because they don’t want to pay for the damage I’ve been renting there for years never once have I had a problem but never once have they had a problem with me bringing vehicles back with damage people get upset when they break something and don’t want to pay for it when I go there I make sure and ask for the cleanest and nicest vehicle I bring it back the same way I have never had a problem that’s the policy so are you people that are mad don’t destroy their vehicles and you won’t be charge for it it’s very simple respect their properly as if it was your own”
“My dually broke down late In the evening on a Wednesday and it wasn’t looking good as far as getting it fixed in time. Thursday morning, while I was facing possibly 2 weeks without a truck and cancelling big orders that I was depending on to pay bills and keep my business going into the next month, I called 7 enterprise truck rental locations who all said they didn’t have one ton duallys and we’re not helpful past that. When I called these guys and spoke to Nick, he immediately said he would call around and see what he could do. Within 10 minutes he called back and would have a dually ready to go that afternoon WITH the fifth wheel hitch already installed so I could attach my flatbed and finish my work until my truck was fixed. They got this truck moved 2 hours north from where it was.Luckily, I was able to find out what was wrong with my truck and locate the very hard to find part. I fixed it that Thursday night in the middle of the night and was testing it out Friday (today) on a few jobs to make sure everything was still good. Nick called to check on me, and I told him I wanted to make sure things were for sure fixed over the weekend and that I would touch base with him Monday. He was happy to do that for me even though I might not actually get the truck. Best customer service I’ve ever experienced with enterprise.Thankfully for my sake I didn’t need to get a rental in the end, at least so far, but I was looking at possibly losing my business after a particularly difficult year that couldn’t support 2 weeks without working. Nick understood how important it was and if I had not fixed my truck, that rental he got ready for me last minute would have saved my business. I can’t express enough how important people like that are when you’re a single owner small business and you have emergency problems. He will be the first one I call if I have issues again even if i’m out of the area .”
7AM - 8PM
150 Fairmount Ave, Hyde Park
Truck Rentals
“Good experience here with self checkout using the mobile app. Fast and easy. Got the keys inside and saved a lot of time. Truck in good shape about expected for 100,000+ miles.”
“Excellent service! The on-site manager volunteered to help search for a parking sticker, which I accidentally left in the cargo van. She managed to find and keep it for me to pick up the next day.”
“I called with questions several times and this location was exceptionally helpful and friendly. We were very impressed!! They helped our move run VERY smoothly and are grateful for that!”
“This was a super easy van rental for a quick couch pick-up. The employee was efficient, polite, and helpful. The van was in good condition and the entire experience was super easy and inexpensive. Would definitely recommend this location!”
“The people at the location were helpful and good at their job. The U-Haul app is a nightmare. The truck itself was falling apart. The brakes were clearly on their way out. The only saving grace to the experience were the two gentlemen who took care of me when the app failed repeatedly to check me out and check me in.”
“Went there for hitch installation and I was in and out in 1 hour. If you decide to wait there, there’s no waiting/seating area available. However, many eateries nearby so you can grab something and wait there. I also recommend calling this store and confirming your appointment before landing there.”
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“Very pleased with interactions with staff. I notified them I would return the van a bit later than agreed on, and they were very understanding. Also, very smooth process picking up and returning the van. It's not the first time I rent there, and it won't be the last!”