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January 2024 by Mario Vicente
Took a long time but service was good
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December 2023 by Liz Green
The assistant manager asked for an ID, which I can understand, but taking pictures of my ID without my permission was not OK. When I declined, he went and sat down, telling me along the way that he could not help me. He refused to help a customer of almost a decade. Customers need to fight for their rights, like not taking pictures of our iDs, recording our conversations, or selling our personal information.
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August 2023 by Scott Halterman
My fiancé and I came into the mall today needing to start a new family plan and we were lucky enough to work with Jennifer who was so helpful and helped us through everything even though there were several different levels of complexity to move our lines over…if you visit the store definitely see if Jennifer is there, she is great, was so nice, and gave us great service!
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August 2023 by Nate G
Went in to ask about phone repair for my phone. Staff laughed at me like I was crazy wouldn't help me one bit. I had to prove to them that there was authorized repair facilities as apposed to sending my phone in. Even after that they wouldn't help me find one were more concerned about watching YouTube. They wouldn't even open up my account to look at my info.
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July 2023 by Shawn M.
I went to TMobile in cambridge Ohio, my representatives Quentin and brayley was awesome. Five stars for them they got me through my processing very quickly and fully. Thank you both.
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July 2023 by Glenn Steinkamp
I really want to thank Gustavo for helping me out today!!! Thanks a bunch!
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June 2023 by Mark Campbell
I was having really bad customer service when contacting TMobile over the phone regarding an issue with two accounts. When I discussed the issue with Monica at Cambridgeside, she went above and beyond to assist me. I left the store feeling helped and much closer to resolving my issue. I hope she gets recognized for this because out of all interactions I had with TMobile, she was the only person that represented excellent customer service. Give her a raise :)
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June 2023 by Floyd Farley
The employee Nohely Pinales was very professional and a very lovely lady. She has a very calming effect. I loved working with her and she is amazing working with others. She definitely deserves a raise for the many years of her incredible help. If there is anyone I can reach out to speak more about her please reach out me. Thank you Nohely
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April 2023 by lina gil
Terrible customer service.There were two representatives and we spent 10 minutes without being attended to, then they asked us what we needed and they showed no interest, after 20 minutes of being in the store, another representative leaves a room and re-enters.
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February 2023 by rin g.
Rude workers!! I have a dad who has a strong english accent trying to ask about a plan but the lady kept being rude and asking “do you understand?” “are you SURE you understand?” Customer service is terrible, and the ads are honestly fake. It tells you “4 New iPhone 14s on Us!” But it’s only if you don’t have history with tmobile. Don’t recommend this place at all.
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February 2023 by Mitch T
I am 100% completely satisfied with the help I got yesterday from T-Mobile at the Galleria mall but now today I wake up and my phone will not let me make a call
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January 2023 by Rinchen Ghising
Rude workers!! I have a dad who has a strong english accent trying to ask about a plan but the lady kept being rude and asking “do you understand?” “are you SURE you understand?” Customer service is terrible, and the ads are honestly fake. It tells you “4 New iPhone 14s on Us!” But it’s only if you don’t have history with tmobile. Don’t recommend this place at all.
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January 2023 by Shãmãr Hicks
A very reliable phone store to purchase phones and tablets
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November 2022 by Carol W.
We went in and purchased 3 new iPhone 14s and traded in our old phones. But they didn't have them in stock so we arranged to have them shipped. Big mistake. We got the new phones but one of then did not have the trade in marked on the account so couldn't activate it and had to call T-Mobile (which took about an hour), to figure out what happened. The first phone rep screwed up and it took 2 more calls to figure out how to fix the issue (2 more hours on the phone). They have to ship a new iPHone 14, I need to return the "old" iPhone 14, and then trade in my old iPhone X. At least that's the plan, not sure if it will all turn out well or if we'll end up with an extra iPhone 14! All because one employee at this store was careless or incompetent. Lesson learned - only trade in your phone if the store has one in stock and you can get it all settled at that point in time.
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July 2022 by Thomas Turner
Knowledgeable staff. Very quick!!!!
