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October 2023 by Vanessa Newsom
The staff here are nice and friendly. They always treat me with respect as a Santander bank account holder
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September 2023 by Audrey Horne
The staff here are nice and friendly. They always treat me with respect as a Santander bank account holder
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June 2023 by Graciela Perillo
I am and have always been very pleased with all the staff at Harvard Sq. branch, always willing to help, always welcoming you with a smile, and even the manager shows up, if available,to welcome you and assist you. I strongly recommend it.
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October 2022 by Jeremy Lee
The bank refused my cash for deposit, because it was old 100 dollar bills. I've been an account holder for 11 years, and NEVER have I been humiliated like this! It is your branch in Harvard Square. You got terrible management and service!
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January 2022 by M D
There is very rude, arrogant, unprofessional bank teller (Leila) that she avoids to help customers. Her hair and appearance is mess and not smiling. She was not caring a name tag but I found her name from other tellers.I usually use Boston Branches and had always pleasant experience. But only once I used this Harvard Sq branch and I am in shocked with this strange teller. DO NOT GO THERE.
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April 2021 by Catherine C.
They only care about you if you are as affluent as Bill Gates. Otherwise you're persona non grats.
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March 2021 by Steve Mathieu
They have quarters.
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September 2020 by Joe R.
I have had several car loans with other banks, and when I pay them off, the bank always removes the lien on the vehicle automatically, such that I get clean title. I recently paid off a car loan with Santander Bank and they sent me some forms and required that I, the customers, deal with the DMV to remove the lien. I'm not sure this is even legal, as the bank should remove the lien by itself, when the loan is repaid. In any event, it's terrible customer service. I recommend that consumers choose a different bank to get a car loan from--NOT Santander Bank, and car dealerships should associate with different banks--NOT Santander Bank.
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February 2020 by Ajay Sonalkar
great job.
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February 2020 by Dennis S.
This a horrible bank who will not work with you. I just called twice and both times got hung up on. They put the wrong amount for my deposit then a month later took the funds when my money was already accounted for so a check bounced then they charged me. I have over draft protection which is a joke. Not only do they deny a purchase when in over draft I also get charged for being denied. These banks need to be stopped or regulated. Billionairs charging people extra who are just getting by. Discusting and I will be leaving that bank. Waist of time
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December 2019 by Dina Wood
Friendly and Knowledgeable team. I really enjoyed visiting this branch because it is a small group of people whom you can chat with and get to know well. They always remember you by name and they genuinely care about your day. Tetteh Venera and Leila always greet me with a smile. I purposely visit only this branch.
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October 2019 by Boston Green
Very impolite teller (Leila), and no smiling, she told me that there is no receipt; when deposited money to someone; because the system doesn’t give her this option. What kind of bank doesn’t give you receipt? A younger lady close to here was very nice and could give me a help at matter.never again at that bank
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June 2019 by Green Life
Very impolite teller (Leila), and no smiling, she told me that there is no receipt; when deposited money to someone; because the system doesn't give her this option. What kind of bank doesn't give you receipt? A younger lady close to here was very nice and could give me a help at matter.
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March 2019 by Siwen M.
Nice and friendly service! this is a small branch with only two bankers (Seemingly) but they are very helpful and friendly. I had some questions with my new saving account. I got the answer quickly and they helped me to open a new credit card quickly too.
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December 2017 by George Beskales
Just opened an account there. I couldn't be more satisfied with how it went.The staff were very helpful and professional.