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February 2024 by Kentaro K.
Great place to copy your keys. I had three keys copied and all of them worked like the originals. Much better and cheaper than KeyMe.
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October 2023 by Kathy W.
I think there may have been a change in management / ownership recently and it's for the BETTER!! Great staff, friendly and helpful!!
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July 2023 by Casey W.
I've wasted so much time trying to get keys copied here that I've finally decided to let others know. Just recently I lost an hour of my life (again) having standard keys copied that didn't work when I got home. It's infuriating that this has gone on for as many years as it has. Additionally, the store has changed hands at least once in the last 10 years, and I've seen both the selection and service deteriorate. From now on I'm heading to Inman Hardware. They have an awesome selection, very knowledgeable staff, and so far the keys I've had made there work great.
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February 2023 by Leanne W.
i went to four stores before coming here, and no where had anything i needed, meanwhile pill hardware had everything all in one spot
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October 2022 by Andre S.
One star, based on several bad customer service experiences. Staffers (always changing) are mixed, some nice, some knowledgable, some surly, some who no nothing about hardware, period. The store is always out of basic stuff too, and if you call ahead to make sure that an item is in stock, you'll usually get told "yes" when it isn't. Went in the other day to get a wood sealant, found it, no price: Me: (to a staff person coming out of a back room right next to me) "Hello!" Him, looking at me with a glare and sounding annoyed: "Ya want sumthin'?" Me: Thinking to myself, "No, ya big palooka, I'm just being friendly...) Me: Answering him: "Um, could you please tell me the price for this, I got it from here...." (pointed to shelf to show him there was no shelf tag) Him, sounding annoyed, "I can see where ya got it!" He did give me the price and I went to the registers. The one woman working there was busy with another customer. As I waited, Mr. Annoyed came to the other register. I thought he was going to wait on me but he said nothing, just took something out of it, and went back to the back room. The woman at the register who eventually waited on me was a nice as could be. Really tired of going to Pill, not finding what I need, or finding it at a price that's much higher than what it is online, or having to deal with staff people who are surly in response to my being friendly and polite. Guess the good reviews for Pill found here came from folks who went in on days that Mr. Leave-Me-Alone-You-Stupid-Customer wasn't working.
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August 2022 by Jacob L.
Incredibly overpriced and very rude staff. ACE recommended me here online for a $6.99 battery that I was charged $16.99 for. When I pointed the error out to the clerk he rolled his eyes at me and told me to just buy it online then. Just go to the ACE store down the street in Inman!
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April 2022 by Mike W.
If you need a good hammer or screwdriver this is the place to buy one. They also have a wide selection of nuts and bolts and other metal fasteners in many different sizes.
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April 2022 by L H.
Quickly helped in making copies of my house key. Staff was helpful and me efficient. Store has an eclectic mix of products for sale. Fair prices. And of course I always enjoy supporting locals as often as I can!
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October 2021 by Paula M.
I went to Pills Hardward in Central Sq for the first time today even though I've lived in Cambridge for years. (I usually go to Home Depot.) They had absolutely everything! and everything I needed -- bungie chords, spackle and kitchen garbage bins with foot pedals! I'm impressed with how much stuff they fit in that little store, including paint and every type of hardward imagineable. Friendly staff too. Long live Pill!
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April 2021 by Catherine C.
Excellent service on the phone and in person. Nice young educated workers who actually make an effort to help, they know their stuff. Other companies should follow their example. Thanks
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October 2020 by Emily F.
One of the nicest experiences I've had in a hardware store. The guy in the front asked me what I was looking for as soon as I walked in, whereas I usually waste time scouring the whole store for what I need. I will definitely be back!
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March 2020 by Noshii R.
A great local hardware store with excellent staff, who are helpful and never too pushy. I love their paint selection and the prices are great. Will is always helpful and very proactive in helping.
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September 2019 by Kimmie G.
I have never written a review on Yelp and had to for Pill Hardware because my experience with Aldo and the employees was 110%!! I came into the store completely frazzled because Wayfair failed to deliver my bed with any hardware. Aldo was a complete gem and spent over an hour helping my situation and went out of his way to find a friend last minute to assemble my bed for me. I couldn't recommend Pill Hardware enough. It was a true over the top customer experience. Thank you to Aldo and to the rest of the Pill Hardware team!
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December 2018 by Sandy M.
Don't know if the free green lightbulb still stands, but everything else I've said still holds true.
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September 2017 by Chris B.
Great place with a useful selection of hardware. I used the in-store key maker and I was in and out within a few minutes.
