Mortgage, Bank of America

Most Recent Comments

• December 2023 by Lee G.
  I miss the Porter Square branch for convenience, however, Arias at the Harvard Square branch has been very helpful. (I'm not tech savy.) Arias spent about 15 minutes helping me. She even wrote out the information that I needed.Lee P.S. Another time, the manager, (I don't remember his name) was also very helpful.
• April 2022 by John G.
  frankly, this sorry excuse for a local branch should actually get zero stars. in the pre-covid era, this branch was everything a local branch should be: friendly, reliable, and eager to help people, especially when they experienced difficulty with the website or needed assistance in an emergency situation, such as a lost card or stolen checkbook. as a school teacher, i usually go to the branch during saturday mornings, since regular hours are not convenient. when i went there this am, i was greeted by a completely dismissive receptionist who couldn't wait to tell me why he couldn't help me, claiming that "i needed to do everything i wanted on line" and that no one could be helped unless they had an advance appointment. when i finally spoke to a manager, i was met with yelling, rudeness, and yet more attitude. what a way to treat a customer who has been with this once excellent institution his entire adult life! disgraceful. john c. garrels
• April 2021 by Michael G.
  No longer provides much in the way of foreign exchange service. Transactions for something as common as Euros limited to 1000. They complained that I was the third person in a row asking for an exception. That should tell them that that means this is not a useful limit for most customers about to travel. But instead you just get brushback from the inexperienced low level crew they have gone to. Will go to AAA and elsewhere - no longer useful.