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“A five-star customer service. I called in on June 18, 2024 to discontinue my landline service because nowadays I do not use the line so frequently. The process was complete in less than five minutes. A refund was issued in the same day. It is much better than dealing with ******* where a refund was released at least a month later. Note that if you have service for more than a year, you cannot return the equipments for refund. I would do business with CP again.”
“Edgar was the best! We struggled with over the phone ATT costumer service for 2 WEEKS and he helped us in less than an hour get everything straightened out. He deserves a raise!!”
“Went to this store and witnessed a customer wanting to get a cheaper plan than $30 then got mad because it was too expensive, it is none of my business but people don't understand everything is worth money now a days. don't let people's opinions stop you from visiting this place, i never had an issue. they are friendly. and professional! Thank you!!”
“Massive thanks to Tony at T-Mobile who helped me out today with a sim that would work while I was travelling! I was having a terrible time with roaming and my phone can't use an esim. Tony checked that my phone wasn't locked then got me access to an affordable plan. I really appreciated his help and attention to detail. He made a stressful situation so much easier. Thanks mate!”
“Vincent and Anyeli are super knowledgeable, work well as a team and are extremely professional, demonstrating outstanding work ethics and assisted all clients from beginning to end in a time efficient manner. It's a honor to be served by them! This will be my home base location as long as they are here!!”
“My phone voice recorder stopped working so that when you were trying to talk to someone they could not hear me but I could hear them. I went to another store and no one could fix it or help other than get a new phone. Granted my phone is older and should really be replaced. I was assisted here by a young man named Malik. I explained the situation and right off the bat he suggested that I use my headphones since they would have a voice recorder built right in. Sure enough when I got home I tried this and it worked! He was genuinely nice, thoughtful and did not push a new phone on me. As soon as I get my taxes done I will be going to see him for a new phone! Shows you that there are good people out there who still care!”
“My fiancé and I came into the mall today needing to start a new family plan and we were lucky enough to work with Jennifer who was so helpful and helped us through everything even though there were several different levels of complexity to move our lines over…if you visit the store definitely see if Jennifer is there, she is great, was so nice, and gave us great service!”
“I had to rush to repair my iPhone (broken screen no longer showing anything), the staff was very responsive and attentive, phone repaired in 2 hours.
I recommend Genius bar from this store ?
I thank young Zak who helped me make myself understood by the technician ?”
10AM - 8PM
25 Brattle St, Cambridge
Mobile Phones
“Nahaar went above and beyond in resolving a complex situation for me. He spent hours w me on the "plan" forensics and set-up logistics alone... Meanwhile Dana, the mgr swooped in with a couple of clutch assists. When the dust finally settled, I walked away w a new s24+ for just 5$ more a month than my antique S10/plan.”
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“Thank you very much for serving me, very kind Ingrid, very professional, very patient, excellent, very happy with my purchases for me and my family. I recommend that you go to AT&T store, they will be very well served. Great deals, excellent people Ingrid thank you”