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November 2023 by Tea F.
The one star is for the pharmacy. It is always busy and understaffed. There should be at least two people at the counter not one. Trying to get through the phone system is maddening and now that location doesn't pick up but puts you into voicemail, saying they'll return the call in 3 business hours. I had to walk to the CVS because I hadn't received a call back after 5 hours. I wish I had other options. This isn't the only location with people and phone issues.
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October 2023 by Jeff H.
Consistently disorganized, little effort to solve problems, the staff frequently has a bad attitude and they say orders are ready when they are not. Just go somewhere else if you are thinking about picking a pharmacy.Basically this place does not care about their customers.
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April 2023 by Becca S.
Worst pharmacy I've ever been to. Hands down. Even if there are only two people in line, expect to wait at least 30 minutes. If more than 5 people in line, expect to be there at least an hour.
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March 2023 by T L.
This review is for the pharmacy only.I've been getting prescriptions here for a decade. There have always been long lines at the pharmacy, but it's gotten much worse lately. The pharmacists are overworked. The store changed the pharmacy hours so that it now closes at 8pm, when it used to close at 10pm. This is incredibly inconvenient for my work hours, but it's more than that.I don't know why changing the hours slows the whole operation down -- maybe they're just short staffed. But it's now impossible to get a prescription filled in under 36 hours, and it's equally impossible to get the pharmacy to answer the phone even after half an hour on hold. The lines are also even longer now than they were before! It's infuriating. CVS, you need to fix this.This isn't the staff's fault. I can see that they're too busy and stressed out. It's either management or corporate, and they need to fix it immediately.Update: They changed closing time for the pharmacy back to 10:00, but it doesn't seem to be making a difference. They won't answer the phone at any hour. There is no way to know if they received a prescription 12 hours ago -- the status hasn't changed on the app (it still says ready for renewal, not in process) and I can't get them on the phone to ask, so I can't switch it to a different location, either. Last week they told me they were out of a medication, but it turned out they just hadn't had time to unpack a huge delivery from that morning, an error that nearly cost me hundreds of dollars. Another time they didn't fill a prescription because I originally got it filled at a different location months ago, but I frequently switch locations depending on where I'm going to be that day or that week, even outside of MA, so I'm not buying it. The whole point of choosing a company with many locations over a little independent pharmacy is that you can always get your prescriptions filled anywhere you go. Right? CVS: HIRE MORE PEOPLE. Or something. Fix itso I can actually get a prescription refilled as ordered in a decent amount of time. It used to be busy but dependable. Now it's busy and and a disaster.
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February 2023 by Mary Kate P.
They make you wait in line for a longtime. When you don't feel good. Then you tell them about the situation. Then they want to argue. And say oh you think your special. Pharmacy is very unpleasant they could care less about folks health.
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October 2022 by Alena B.
Someone here used my phone number by accident and they keep calling me to tell me the Rx is ready. Seems easy enough to clear up. I've been on hold for an hour to change this. It's not even my error. Keeping people on hold for an hour is unconscionable. People deserve better than this! Just horrible! Do better!
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October 2022 by Aseem K.
AVOID! AVOID! Horrible pharmacy! Expect long lines, terrible customer service, and having to wait 30min even though you were alerted that the prescription was ready for pick up. Additionally, they were both out of stock on many items and several items were strewn about the aisles. AVOID!!
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June 2022 by Adela B.
I shop here weekly and like the store a lot. The only thing that really annoys me as an abutting neighbor is the trash/garbage in the parking lot.We already have a huge rodent issue in the neighborhood and this onlyadds to the exisitng problem. Send someone out to the parking lot dailyto clean all the trash. Simple Solution.
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November 2018 by Michael Giacomelli
Successfully got a passport photo, took 5 minutes
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November 2017 by Zhen Hu
Although it is supposed to be 24 hrs, you have to wait sometimes for quite a while just because the photographer is taking a break