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October 2023 by Mary K H.
If I could give no stars, I would. The pharmacy has completely messed up a time sensitize prescription. I have been using them for seven years but will switch everything to Walgreens due to their incompetence. First, I called a few days before I would run out of my medication and was told it would be ready in a few hours. I never received a text, which I always do, so I called back and the system said it was processing it. Still no text, so I call back and wait on hold for an hour and fifteen minutes, with no one every answering the phone. Then I receive a text that the medicine is ready and I go to pick it up and instead I am told that it was transferred to Walgreens, as per my request. I did request the transfer, but after I received the text. Just now I went to Walgreens to get my medicine and I was told CVS never transferred it. I am leaving for a trip tomorrow and now may not have my medication due to the incompetence of this CVS.
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October 2023 by Paula C.
The CVS on high Street in Medford Massachusetts has the poorest customer service I have ever encountered. I received a text message last week asking if I wanted a specific prescription refilled. I called and could not talk to the pharmacist to check on which prescription it was but they suggested I leave my phone number and they would call me back within 24 hours. It is now been one week and I have not received a call back, but I have received two follow-up texts on that prescription. Today I called and try to talk to the pharmacist and was again told that I had to leave a phone number and they would call me back. I'm going to look into Walgreens for my prescriptions.
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October 2023 by Colin F.
Long lines, weird ever-changing hours, prescription delays. The only reason I've been using this ridiculous place is because I get discounts through my employer, but this morning I decided that enough is enough and called the Belmont Pharmacy down the street. They told me I couldn't transfer my prescription from CVS because they can't get through to the CVS pharmacy over the phone! It's true; the CVS staff now routinely ignore phone calls...I've heard their little caller ID announce "17 pharmacy calls...18 pharmacy calls..." and counting. Clearly, draconian management practices and staffing shortages (understandable! Who in their right mind would work for this place!) have brought this establishment to its knees.
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October 2023 by Paula J.
Pharmacy is ridiculously understaffed. Often has 20-30 minute lines. They don't bother answering the phone. Will take my business elsewhere.
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October 2023 by Tom T.
Your average CVS. It was well stocked and had what we needed. There's always a crazy customer in CVS, and this one was no exception.
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September 2023 by Dave D.
The pharmacy here has really gone downhill. I have a prescription that I've tried to get filled 4 times. Each time the prescription just goes back to being 'ready to refill'. I called and they said they'd have it done in half an hour, but when I went in not only wasn't it ready, but they refused to even deal with it because of their afternoon break. Calls to the pharmacy take up to an hour to be answered. The line for the pharmacy can be up to 30 people, with only 1 person helping customers. I don't know why CVS wants this pharmacy to fail so badly. It's sad that they aren't willing to pay for a couple of extra people in the pharmacy, and would rather have customers leave them.
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September 2023 by Brian S.
No matter what I do, I'm opted into auto refills and proactive refill requests every time I pick something up. They don't even ask anymore at the desk, they just sign you up even if you make it very clear you don't want them to contact your doctor EVER.To make it worse, this location RARELY picks up the phone, forcing you to go in to cancel refills and cancel the insurance claim. It's infuriating to have your insurance deny your claim because they think you're trying to fill something twice, when it's just CVS being deceptive.
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August 2023 by Jessica B.
This place is criminally understaffed, and the staff that is there has to deal with the rude and aggressive behavior of customers who don't get their prescriptions on time or have to wait in long lines. The staff itself is great but they are set up for failure. They don't have time to answer the phones, they are scrambling to fill orders while the lines back up. I have to start going somewhere else because every time I try to fill a prescription here it's delayed by days.
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June 2023 by Google user
Open 24hrs-one of like 2 still open all hours whereas all the others went from 9 PM. I believe to 8 PM depending on the day but I believe it’s definitely during the week.
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April 2023 by Noe Kamelamela
only 24 hr pharmacy in my area, manager is great, pharmacists, techs and interns kind and friendly
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December 2022 by David Zabner
The pharmacy at this CVS is open 24/7! So helpful. The pharmacy staff are also very kind
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May 2022 by Adriane B.
When I went in to CVS this afternoon to check on a product, the nice sales associate who usually helps me said he had to ask the manager. The manager came over to the shelf which usually houses the item and said, "I don't know. I don't order the stuff." With that he walked away in a huff. It was clear that he couldn't care less. And with attitude he shouldn't be manager or even sales associate. As I really need the product, I ordered it online from Target. They are helpful and treat customers with respect.
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March 2022 by Lucia D.
I had a HORRIBLE experience with the minute clinic nurse today (short, blue eyes and blonde hair- I didn't get her name). I had scheduled an appointment at 10:10 am because I am currently sick and in need of medication. She told me she couldn't take care of me and that I should look at other pharmacies nearby since she was busy and needed some space! I had spent 20 dollars on an uber there and it was ridiculous. Definitely DO NOT recommend going there. Spare your time and money and get an appointment somewhere else.
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January 2022 by Joe Taxpayer
Vaccine Day. This was the first day that this CVS started offering the Covid vaccine and I was one of the lucky ones to get the 10am, first appointment. They were ready to checkin soon as people entered, to confirm the appointment. 3 people giving the vaccines in an area designated for that. Appointments were scheduled 15 minutes apart, so no crowd, just the next few people waiting. This went off with no issues at all. I'm not surprised, as CVS has always done a great job, at any location I've visited.
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January 2022 by Clark Auklin
The same violent "elderly male employee" mentioned in another review is apparently still working there, because for seemingly no reason he started screaming at me and my roommate while we were shopping, made us drop all our items on the spot and leave the store. Don't worry, we're never coming back to any CVS...