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October 2023 by Madeline W.
The staff here is so rude. I was using self checkout today and using a physical coupon for the first time (usually i use the app on my phone) and was unaware that after applying a coupon, you have to tear it off and put it in the "coupon" slot. I asked the worker, Caroline, standing behind me what I needed to do and she was incredibly condescending in her response and acted very inconvenienced by my question. As I was leaving, I heard her screaming at a young girl who pressed the wrong button when checking out. A few weeks ago I was checking out with a cashier who didn't understand how to apply the $10 monthly care pass reward to my purchase. He was getting very frustrated and started to snap at me when I offered suggestions. He scanned then refunded all of my items twice, started picking up random items on the counter which were not included in my purchase, then refunding those items, then demanded I needed to purchase something at the counter for $3 in order for him to apply my $10 reward. I have no idea why this was needed because my purchase cost over $10... but I just wanted to go at that point so I obliged and picked up a Reese's for $3.50. It seemed like instead of asking a manager or neighboring cashier for help, he would just use trial and error, while I stood there waiting, to apply the reward. The whole ordeal took 20 minutes but he finally figured out how to apply my reward and finished checking out. As I was turning to leave he said I didn't actually buy the $3 Reese's he demanded I order and that I needed to give it back. I pointed out that I was charged for it on my receipt and only purchased it because he said I needed to. Instead of asking a manager for help, he screamed to me "What is wrong with you? Just leave!"
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October 2023 by Tom T.
Average CVS. I don't know what it is with CVS, but whenever I'm looking for something, they're out of it and I have to settle. Luckily I had coupons from a previous giant receipt so I was able to get my second choice for cheap.
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August 2023 by B Z.
Simply great to have a drug and convenience store next to the Harvard yard! Cannot complain at all.
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July 2023 by Ipectl D.
As uncommon as it may be to write a review for a CVS, I absolutely had to write one here and will be filing a complaint against this store. As per the review below, the employees here are by far some of the most disrespectful people I've ever come across. They have zero patience and lack zero respect. They'll let someone rob the store but heaven forbid someone tries to make a decision as to what they want because it's not visible unless you're up front standing in line. Also, no one was behind me so it's not like I was holding up the line. But this employees disrespectful remarks is truly a first timer + there was a second employee berating me for not being in line? I don't get it.
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July 2023 by Keith H.
The level of incompetence and unprofessionalism of the cashiers in this CVS is mind-blowing. I hate doing self checkout, so, every time I come here I try to have one of the cashiers ring up my order and they are ALWAYS incapable of doing it. There is ALWAYS a problem and I wind up doing self- checkout anyways. Also, they are ALWAYS rude and insulting about it. The next time one of the little pricks that works the counter in this place rolls his eyes or makes a rude comment at me, I am going to drag him outside and show him what happens when you treat people like crap.
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June 2023 by Google user
Overall good drugstore with convenient things, open 24/7, slightly overpriced, but that is the price to pay for convenience (5/28/23).
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March 2023 by Andres A.
It is always great to find a CVS when you need one. You can essentially find whatever pharmaceutical need you have and it basically looks like every CVS you have walked into. We found everything we needed without a hassle. The employees were helpful.
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February 2023 by James Delewski
The store had nothing barely in the frozen section, and the cashier at the register was very rude
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December 2022 by Andrew Mikula
Please tell your employees to stop peddling the ExtraCare cards so aggressively. It's very off-putting.
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November 2022 by Eric Silver
The telephone voice tree is an abomination, exceeded only by the ability of the staff to provide assistance. After a six minute wait on hold I was switched from person to person whose job seems to be to tell customers “whatever it is, we don’t have it.“ It was a most unsatisfying experience
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October 2022 by Kimaya Agarwal
Disorganized, long wait time, incorrect order. I will not come back here even if desperate. Came here for flu shot and COVID vaccine. It is so disorganized. Had to wait 1 hour and 30 minutes to get a vaccine (check-in + post check-in wait time). They didn’t have our correct order down so we had to show them our confirmation email as proof that we were signed up for both, a flu shot and COVID booster, not just 1. Moreover, a gentleman that came after us, was 30 minutes late for his appointment and they just let him cut ahead in front of us, which added to our wait time.
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October 2022 by E S
Incompetent staff. Pharmacy is slow and constantly out of stock.
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September 2022 by Bianca T.
Been waiting over an hour for my vaccine APPOINTMENT. So inconsiderate of time. Why open this many appointments if you're just going to be running over an hour behind the entire day? A unfair to all of us who have work, school, etc.
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May 2022 by Ethan Jones
Pharmacy is constantly slow and poorly organized. Prepare to wait at least 20-30 minutes on most days for a simple pickup
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May 2022 by Juan Castillo
The new pharmacist/cashier duo are caring and fantastic at their jobs!