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8:30AM - 4:30PM
104 Mt Auburn St, Cambridge
Banks
“I had to read some of the 1 star reviews, because I have NEVER had a one star episode with HUECU in my 25 year history with them. I find them to be accessible, polite, helpful, considerate, and have helped me when no other institutions would. I am not saying they are perfect, or their first attempts at online banking were without limitations, but in comparison to alternatives like BofA or Citibank, I can actually talk to a person in under 5 minutes. That alone gets them 3 stars every time because I am in California. Thank the universe for HUECU! I'm so happy to have them in my corner!”
“Good coffee at a half price because I’m a credit card holder? Yes, please.
I like the spacious and open layout.
Coffee is good and staffs are friendly.
I’d frequent if I’m from around here.”
“im reading the reviews and im very surprised. i went to the wellesley office to open an account. i was greeted very politely and tim sat with me for as long as i needed, answered my questions and was fantastic. this bank has some of the highest savings rates anywhere and there are physical locations with real people to answser questions i am extremely happy with this bank.”
“I’ve been a customer of East Cambridge Savings Bank (ECSB) for many decades, my first Bank. I like that over the years their staff has always maintained that neighborhood bank feel.ECSB has grown since those days back in Inman Square, new banking rules, regulations, online services all come with restrictions and limitations. That said, the people at ECSB have never lost sight of the main reason for their years of growth, being our neighborhood bank.From my early days in Inman Square to now dealing with the great people at ECSB Arlington’s Broadway Branch, their staff always makes you feel welcomed and are there for your needs.High Recommendations from me, my family to East Cambridge Savings Bank!”
8:30AM - 6PM
675 Massachusetts Ave, Cambridge
Banks
“This is one of the best banks .I have had very good experiences with this bank.The staff are very polite and welcoming. The manager Mark is very kind and personable. I have had great experience with one of the workers called Freddie.He is very kind and worked above and beyond to help me wirh all my banking needs.I like the atmosphere and will recommend Leader bank Cambridge Central square to anyone.”
7:00 AM - 7:00 PM
24 John F. Kennedy St, Cambridge
Banks
“Great space to work out of! All the amenities you need including free WiFi, plugs, refreshments from the coffee shop. Friendly bank reps who are completely non-obtrusive and quite helpful.”
“I suffered through a fraud transaction over venmo and the staff was nice enough to guide through the process of reporting the transaction and refunding the money back into my bank account. I thank them for their good service”
“Excellent bank. We had our mortgage with them and have all of our family accounts with them. They are very helpful and considerate. I highly recommend CSB and Porter Sq. Branch.”
8:30AM - 6PM
251 Hampshire St, Cambridge
Banks
“This is a nice little bank with capable employees. I only deposited some money using the Shared Branch feature of credit unions but I got a good impression of this bank as it seemed very homey and unique”
“I went to the Cambridge location yesterday and was amazed by the impeccable service of the team, specially, Amine and Michael who swiftly helped me resolve some of my account issues. Highly recommend this branch!”
“I am very happy to be with Cambridge Savings Bank on Cambridge St.. There customer service is amazing. They are always polite and go out there way on answering any questions I have with my account.”
9AM - 4PM
11 First St, Cambridge
Banks
“Customer service at this branch was great. I was in and out in under 5 minutes and the manager was super helpful and friendly. I came in with three screaming babies and they were so nice about it.”
“Great customer service! Many people around to greet you, usually never a wait, and they don’t care if you’re a member or not for exchanging cash for quarters”
“I’ve had a really good experience working with this bank for more than a decade, but why are the branches only open until 4 in the afternoon?!? I need to get something important done, and catching them early enough in the day has not been possible.Update: they have been very quick to return phone calls after leaving a message. They also have after-hours service over the phone, but it doesn’t connect automatically when calling a branch number after hours. Adding this information to Google maps would be helpful.”
“Excellent customer service here. I spoke with a banker as well as his manager, and both of them gave me comprehensive information about my specific query.Thanks again.”
8:30AM - 6PM
617 Massachusetts Ave, Cambridge
Banks
“Went to this TD location recently to set up a business account and the staff was extremely helpful and friendly. Worked with Eric and Tremaine and both were great. Looking forward to going back to this location any time we need something”
“I am and have always been very pleased with all the staff at Harvard Sq. branch, always willing to help, always welcoming you with a smile, and even the manager shows up, if available,to welcome you and assist you. I strongly recommend it.”
“I was a little nervous to visit this branch for the first time because of the reviews, but Dhespina was super kind and friendly!! My transaction was quick and easy.”
“I received excellent, honest service from Richard G. last week. He assisted my mom with a wire transfer and since I bank with shady ass Wells Fargo, Richard ensured it was completed correctly (& not intercepted by scammers in cyberspace). I securely received my funds and was able to rest easy that evening. Thanks Richard! We're grateful for kind and thoughtful people like you that work in the banking industry.”
“The only reason I’m giving this location a 5 star is banker, Jonathan. I went into this location very frustrated after reporting fraudulent activity many times on my checking account over the phone. I needed to close this account and open a new one. The bank was somewhat busy. I waited in line and the teller let me know I needed a banker. They all seemed busy. I sat and waited for over 20mins a woman came over asked me if I had an appointment, I let her know I didn’t. She asked what I needed and I explained. She walked around checked with the bankers and basically told me I had to come back. At this point I decided toWithdrawal my money, close my account and go to a different bank. Jonathan must’ve overheard and walked over to me after finishing up with another client. He inquired about what I needed and he offered to help me. He understood I was on a time crunch as I had to pick my child up from school. Walked me into his office. Verified my identity, listened to my frustration and was very quick with the solution. He opened a new account. Moved my money to it. Froze my old account because I had transfers pending. He then made me a new debit card. He did all of this within 10 mins. He went above and beyond. Made sure I had his card and invited me to call him or come to see him if I had any other issues. Jonathan is one of the only citizens representative I’ve interacted with that has genuinely cared about my experience and made sure my issues were addressed and fixed immediately. He is the only reason I have remained a customer of Citizen.”
“I love Eastern Bank in Central Square. They always greet me in a genuinely friendly way and if I have had a teller before, they recognize me. They do what I ask efficiently. Because of the kind of checking account that I have, they do not charge extra for things such as cashiers checks. The staff is diverse, representing our diverse neighborhood. I highly recommend Eastern Bank.”
8:30AM - 6PM
235 Alewife Brook Pkwy, Cambridge
Banks
“They have been very helpful with a transfer of money from a bank I was moving out of. The bank I was leaving had very poorly trained staff. The people at TD Bank were polite, helpful and persistent and finally got the transfer done teaching the untrained staff in the bank I was leaving how to do what needed to be done.”
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“The credit union takes great care of me with all my needs. In my opinion because of my experience credit unions will always be better then banks keep up the great work.”