Avis Car Rental Cambridge is known for its strong customer loyalty and quality service. Many customers have praised the friendly and helpful staff, particularly mentioning employees like Dianne and Teresa for their patience and attention to detail. Most experiences have been smooth and efficient, with quick service times and clean, damage-free vehicles. Some customers were pleasantly surprised by their experiences, noting short wait times and receiving cars close to what they reserved. However, there are occasional complaints regarding vehicle availability, with one customer expressing disappointment when a reserved electric vehicle was unavailable. While the front desk staff are generally described as nice and accommodating, there were mentions of minor delays in opening and issues with the computer system during car returns. Nonetheless, customers found the return process easy and hassle-free. Overall, Avis Car Rental Cambridge provides a reliable service with friendly staff, making it a recommended choice for car rentals.
The location is incorrect it is really hidden (a small door on the outside facing the street with a clock on the wall) the service is really slow
May 2025
Excellent pleasant experience! You can pick up your car from Charles Hotel
January 2025
Best customer service I've ever had when renting a car - thanks to Dianne! The car was fine and service was quick. I mistakenly entered the hotel car park instead of turning before the barrier when returning the car, but otherwise a smooth experience.
