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January 2024 by Aitor A.
The same day I purchased the product in the store I asked them for a specific invoice, since I live in Spain. They made me fill out a thousand forms and explain everything and agreed to contact me. 2 months later, international calls, and I don't know how many emails from me, they have never deigned to answer.Customer service after the sale was completely null and void.
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January 2024 by Lesley Loise
The service is impeccable. Everyone I talked to was patient and eager to help me. I ended up dealing with James for the larger part of my time there, he was amazing and patient. Really loved the service
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December 2023 by Dolziah Portee Ramos
I had such a great experience! If you have any questions or thoughts about apple products, I definitely recommend you take a visit!When me and my friend first walked in, we were instantly greeted by a great employee, Madelin. She was absolutely amazing, she gave us great advice for present and future purchases, and helped us find what we were looking for. I wish she was an employee in my state , because when I do make future purchases, I want someone with the same energy.In all, if your in want for an app product, I definitely recommend going here, I also recommend talking to Madelin.
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December 2023 by NJ isoke
The front employee butchered the spelling of my name, although I spelled it twice. She didn't even let me see it to correct her mistake. Next, two Caucasian employees immediately went to the Caucasian customers, although I was there before them and was next in line. The third employee also immediately went to the Caucasian customer, although an employee was already helping him. Did it take two to assist this customer when it had to be clear in the system that I was next, or maybe they just wanted the employee of color to help the customer of color? Same ole double standard Boston racism; why should it change in 2023? It is shameful that I am treated with more respect and professionalism in Apple stores in Singapore and mainland China than in my native country, the United States.
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December 2023 by C Delgado
We just went into the store to look at the newer Mac Air laptops for business the store wasn't busy at all when we enter the store they immediately asked if they could be of any assistance which I liked they answered all questions I haven't been in Apple Store in a long time there was no prices the saying goes if u have to ask how much something is that means u can't afford it I could afford it several of them at one time but I still ask how much it was I could go to other establishments and might find a better deal
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November 2023 by Xena Al Qahtani
Excellent and devoted customer service! What a team!I would like to give special thanks to Leibniz for going above and beyond ??The rest of team who helped specially Mat, Olivia, DaveKevin the manager on site 11/6/23Great work ethics ⭐️
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November 2023 by Prof-Mohamed Farag
Apple, big name, but in Cambridge-side Mall it’s tortured and brought down by bad management and reluctance of many-not a single event but repeated- of customer service careless employees. After three visits at different days and times we met a person who pointed out that there’s online appointment system! If the store agent we met the first time was professional enough to advise us to make online appointment we would have saved our time and effort. Amazing careless agents and customer service in Apple Store at Cambridge-side Mall.
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October 2023 by Yangdi Sunny Xue
Worst Apple Store experience ever. I waited 50 minutes to buy an apple watch. Understood there were customers who needed professional help, but for costumers who know exactly what they want/buy, it’s really unnecessary and unreasonable for waiting that LONG. Please improve the customer experience.
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September 2023 by Brittany M.
I picked up a new phone today with the plan to trade-in my existing phone. it was busy in the store with the new phone drop, and the employee assisting me advised me that I could call the 1-800 number and get my trade-in kit and mail my existing phone back once the new one is set up. Upon arriving home and placing that phone call, I have now been made aware that this is not possible and i need to make my way back to the store within the "turn in window" that is "usually 14 days". Unclear on if the 14 day window starts upon date of purchase or date the new device was picked up.
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September 2023 by Richi G.
Worst Apple Customer Service- way to take advantage of a disabled person with a hand that doesn't work properly. One of the manager's Emma was extremely rude and overcharged me for a damaged loaner phone almost $300. I came in to have my 14 Pro Max repaired with Apple Care and even though they had one in stock (same exact phone) they had to ship my phone out for diagnostics and Hamsah gave me an old iPhone XR loaner phone. I asked to speak to a manager because I didn't want to have to buy a screen protector and a case for a loaner phone I explained to the manager that my hand was in a bad accident with 17 surgeries and I can't hold the phone so it sometimes drops which is the whole reason why I am there in the first place The manager said "I wouldn't waste your money on a screen protector and case for a few days just do your best and don't worry about it. I tried expanding this to Emma and she said she would look into it but if I wanted my 14 pro max I had to pay 300 for the damaged XR (absolutely ridiculous) and she would get back to me by Friday (5 days later) No call on Friday. I had to call Sunday and wait until Monday. Emma REFUSED to give me the name of the manager that I originally dealt with- why would the managers name be a secret if the manager didn't say that why can't I have his name. Basically, it was one Manager covering for another. I have never felt so mistreated and I have always been an iPhone customer but I am thinking about switching to Samsung if Apple thinks it's OK to take advantage of disabled customers and then refuse to give them information on the manager they dealt with in store. My advice would be to go to a Apple Store
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September 2023 by Richi Gentile
Worst Apple Customer Service- way to take advantage of a disabled person with a hand that doesn’t work properly. One of the manager’s Emma was extremely rude and overcharged me for a damaged loaner phone almost $300. I came in to have my 14 Pro Max repaired with Apple Care and even though they had one in stock (same exact phone) they had to ship my phone out for diagnostics and Hamsah gave me an old iPhone XR loaner phone. I asked to speak to a manager because I didn’t want to have to buy a screen protector and a case for a loaner phone I explained to the manager that my hand was in a bad accident with 17 surgeries and I can’t hold the phone so it sometimes drops which is the whole reason why I am there in the first place The manager said “I wouldn’t waste your money on a screen protector and case for a few days just do your best and don’t worry about it. I tried expanding this to Emma and she said she would look into it but if I wanted my 14 pro max I had to pay 300 for the damaged XR (absolutely ridiculous) and she would get back to me by Friday (5 days later) No call on Friday. I had to call Sunday and wait until Monday. Emma REFUSED to give me the name of the manager that I originally dealt with- why would the managers name be a secret if the manager didn’t say that why can’t I have his name. Basically, it was one Manager covering for another. I have never felt so mistreated and I have always been an iPhone customer but I am thinking about switching to Samsung if Apple thinks it’s OK to take advantage of disabled customers and then refuse to give them information on the manager they dealt with in store. My advice would be to go to a Apple Store
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September 2023 by Jeff Perez
I would have rated it less but the manager was very helpful and polite. Outside of him it was terrible. Set up an appointment for 12:05 was seen by 12:15 not bad. The "genius" then told me it would take 3 hours to fix my cracked screen, 3 hours. Apple is apparently the Comcast of phones. Who has 3 hours in the middle of the day especially for a quick screen repair which the manager admitted should normally only take 15 minutes. Why set appointments if they mean nothing for getting your problem solved. When I asked about what other options I had to try and solve my problem the "genius", read douchebag with glasses and ponytail, responds " feel free to leave a review about it if it's a problem" . Way to have ridiculous wait times for simple fixes and douchebag employees to make it worse.
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September 2023 by Tomasz Maciak
Waited a long time past the scheduled time and was told to come back at different times by different people--I'm no analyst but I feel like Apple can probably afford it to provide services in a timely manner lol
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September 2023 by Nathan Oldakowski
I came into the store yesterday to get my back glass repaired because I have AppleCare and I figured i should use it. My appointment was at 12:55, and I was not seen until around 1:20 which isn’t too big of a deal. The tech was fine, but didn’t really explain what was going to happen with my phone or how long it was going to take until we had erased my phone (it would have been nice to know before so I could text people to let them know). She told me to come back at 3:40, which seemed very reasonable. I came back around 3:30 and was checked in and told to sit in a queue. All that needed to be done is someone needed to come out and give me my phone and let me tap my credit card. That’s literally it- and I sat there for almost an hour until I got my phone around 4:30 - and even for that I had to go up to an employee and tell them I had been waiting. David (bald David, it seemed like there were a few) was very helpful and gave me my phone - I’m lucky that it was him I tapped. The weird thing is the whole time it seems like there are some employees just shuffling around the store doing nothing while others are completely swamped. It seemed like other customers were also waiting for a long time. Hope that this store can get their act together, I was shocked at the lack of customer care from my past experiences with Apple
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August 2023 by Ruth RH
First, I waited a half hour to speak to someone about purchasing an iPad. Then, he couldn't look up my account to tell me how the current iPads compared to what I had. After speaking to a manager, I was given a different rep who SEEMED knowledgeable. He convinced me not only to upgrade my iPad but also my iPhone.Unfortunately, when I got home, I discovered that the price of the iPhone was 33% more than what he had quoted.1) The pricing Apple quotes as THEIR price includes a $30 connection discount offered by Verizon. I'm not with Verizon. That's NOT an APPLE price. That's a Verizon offer. It should not be included in their pricing.2) The pricing I was given was for a 128 GB, even though I was trading in a 256 GB phone. Why would I be downgrading?Given that I was already extremely upset with Apple before I even set foot into the store, they didn't exactly instill confidence when the price they quoted me was $399, but when I went to purchase it was actually $529. Needless to say, I'm also not buying an iPad from the store. I wasted HOURS out of my vacation meeting with them.