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“I am AMAZED by the staff at Windsor, Burlington Mall, Burlington, Massachusetts. Curteous, helpful and managing the prom chaos with style. We called to hold a dress because we were coming from two states away. There was one left in my granddaughter's size. The call disconnected before we could provide a name. We couldn't reach them (for good reason- it was crazy busy) We got there and they had the dressed held with a note "girl coming from Maine".The young women were doing their best, though understaffed. They never lost their cool and managed the waiting line for the dressing room. We were in and out in a reasonable amount of time for peak prom season. We left feeling good and anxious to do a good review. Way to go Windsor staff. You rocked it out of the park today”
“Alicia and Marina made my jean shopping experience so amazing! Jean shopping was always a hassle for me and something I put off until absolutely necessary. These two made it a positive experience and I’m excited to come back to get more types of washes.
Also, these jeans are so comfortable and I literally walked out of the store wearing them.”
“What a beautiful studio and the friendliest team. I reached out to the studio as I would be in town for a business trip and wanted to drop in on some classes. Catie the owner and her team were so kind and welcoming. The studio was clean, organized and had a great retail selection! I will be returning when I’m back in town.”
“I love Primark in Burlington. They always offer affordable prices, and a wide variety of incredible selection. I was able to find exactly what I needed in a short span of time and the customer service that I received from Kisioanis was outstanding. I will most definitely return to this location again!”
“One of my new favorite stores!!! So well decorated and the staff were SO friendly! I got two adorable pairs of shorts and a new top which I LOVE! Moderately priced and such a good vibe. Totally recommend.”
“I want to extend my heartfelt thanks to Jessica for helping me find the perfect belt. The service was exceptional! Jessica was incredibly helpful, recommending a medium instead of a small and explaining exactly how it should fit. Her guidance was spot on. You're the best, Jessica! Thank you for making my shopping experience awesome.
Kevin”
“I went in to return an online purchase and I must say I was very impressed. No hassle and I walked out with 2 shirts. Quality is superior and Kenny was excellent.”
“Accidentally lost my car keys while shipping in here and the employees were beyond kind and helpful!!! Luckily I found them after 45 minutes of searching but wanted to thank all of them for helping :)”
“Went here to exchange an outerwear jacket. Found the right size and received very cooperative service once I got to a cashier. The original jacket was a Christmas gift and still had all the tags and was in new condition. Thank you Eddie Bauer.”
“Fantastic service from Eileen, she helped me find the most beautiful pair of heels for a last-minute wedding. She even looked at the dress I was going to wear and gave suggestions on what shoes might match. Will definitely be coming back in the future!”
“This is not about the merchandise, but about the people who work in this store. I had a unique situation that needed some resolution and they worked with me to make it better and very quickly. I would say they went above and beyond to give me excellent service. I already liked the product in question -- these two ladies made my week tho.”
“What a great experience! Tula was so helpful in assisting us and was so nice. Also the staff at checkout were very friendly. Made shopping a good time ! Thanks,you don't get that a lot anymore. ?”
“Very attentive staff! Sia, was very kind and treated us right. She told us about the best deals in store and took good care of us during the visit. Left the store with a lot of items for the holidays.Thank you, SIA!”
“This place is so beautiful. This customer service is on point. Decent prices, very clean, colorful. The owner of this store is very pleasant. She gives you great advice for outfits to try and colors to try -- if you want to try something new. . I love both locations Braintree location and Burlington . TY”
“For your support on how to select the best cosmetics for your skin, Kohl’s Burlington has an associate called Seema with first class service. She is very friendly, loves what she does and is respectful. She made my shopping experience memorable.”
“Beautiful store; great service and beautiful clothing however; their clothes are made for flat tall skinny people. Definitely not for women with curves and chest”
“As a 75-year-old guy, I certainly expected to be ignored when I went to this store to buy shoes for skateboarding. Instead, I received outstanding service from a young man named Princeton, who is so smart and professional.I was seeking flexible shoes; unlike my Nike running shoes, which flex only from front to back (not sideways) I wanted shoes that flex in all directions because when running shoes can't flex sideways they force the knee and ankle in directions they don't like by transferring the force to something other than the foot.I'm so happy with my new shoes I'm going back to buy a couple more pairs.The store was also impressive....very clean and meticulously organized.I can't wait to wear them to my next visit with my M.D.”
“Just visited with my friend and I and had a great experience! The staff could not be more helpful and Patti was wonderful helping me figure out sizing. I will definitely be coming back!”
“Small store but has a good variety and is well stocked. It's well kept with everything folded and neat as a pin. Dressing room was also clean and spacious. I had the pleasure of working with Amanda who helped me with a tedious return/exchange situation and was great about answering all my questions. It seems like the system for returns/exchanges needs to be updated to be more streamlined and easier on the employees but that is a corporate issue and not an individual store issue.”
10AM - 8PM
6 Wayside Rd, Burlington
Womens Clothing
“Bought a winter jacket in Nov. and the zipper broke in Mar. Brought it back and they replaced the jacket and gave me a credit since the jacket is now on sale. Great customer service. Thank you.”
“Smita's Boutique provided wedding hair and make-up services for several of my family members. Smita shared her keen insights about how to schedule and organize all the logistics with consideration of contingencies. She was very straightforward and easy to work with. Smita organized a team that arrived at 5am on the morning of the wedding and everyone was ready within 3 hours, with ample time and attention spent on each person. Everyone's hair and make-up was beautifully done and lasted the whole day!”
“The incredibly courteous and helpful staff create a very welcoming atmosphere at this Francesca's location. I always enjoy dropping in to say hello and asking the staff for suggestions and recommendations for my girlfriend. Top notch service! 5/5”
“Love urban, today went in for a return ..it was easy ..customer service always good..u can't try any fits due to the corona though so that part is hard but again return is easy if u have time and energy to go back n forth. Not just UO, its the entire mall, cant try any outfits.”
“I went to this store today while the mall was very busy not necessarily expecting to find anything because I was looking for jeans and always have a hard time finding ones that fit correctly. Naija went out of her way to help me and I've never had a better experience in a store and I've never had jeans fit me as well as the one's she found me. Huge kudos to her, she's so great at her job and so kind while doing it.”
“Beautiful store! And Summer is amazing!jCrew is fortunate to have such a pleasant and engaging person on staff. She greeted me warmly as soon as I walked into the store and made sure that I knew about all of the current promotions.”
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“Excellent quality clothing from shorts and t-shirts to heavy duty work clothes. Also a good selection of gadgets, gear, and goodies. Moderate choice of work and hiking shoes plus quality socks. Free coffee and water while you shop. One of the few stores outside of the Duluth area and always on my list to visit. Sizes tend to run large”