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July 2024 by Ans Ishfaq
Sean at Verizon is absolutely the worst person to deal with. He clearly has no idea what he's doing. I went in just to get my transfer pin, and he told me to wait 15 minutes to access my account. Are you serious? 15 minutes just to pull up an account? Ridiculous! He desperately needs more training and his attitude is atrocious.
At other places, they can pull up an account in 20 seconds. The porting and transferring process is a breeze elsewhere, but Sean doesn’t seem to know the first thing about it.
Verizon corporate seriously needs to hire people who actually know what they're doing and can provide decent customer service. This experience was beyond frustrating.
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May 2024 by Seila Khun
Very good experience of visiting this store. Jack, provided professional assisted and fix my issues. He switching different techniques to solve the problem. I really appreciated. I am strongly recommended this store.
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March 2024 by Rosemary F
Walked in looking for help with an issue I had with an online order. Before going to the store I made sure with costumer service they could help me in store VS online. No other costumers were in store and staff wouldn't even look up my account number. Just said he couldn't help me. ( without looking up a single thing on my account or looking at my phone as I held it up to show him order # number). I even told him costumer service I talked to on the phone said he put notes in the account do the associate to look at. Disappointed.
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February 2024 by Debbie BRENAN
Brady, specialist at Burlington Mall, was extremely helpful, patient and friendly.
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February 2024 by Susan R.
Unbelievably bad. Went in to get my husband's new phone activated and they charged $30. Okay, that wouldn't be too big a deal except they didn't do it right at all so we had to spend the entire next day online with Verizon to set right what "Moses" messed up. The same Moses who spent most of his time while collecting the money just looking at his personal cell phone and text messages. Go anywhere else but here.
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October 2023 by chris fisk
Terrible customer service waiting 20 minutes to just get greeted and everything I tried to ask for assistance I was told to hold on and then after 20 mins was told it was gonna be 45 mins I would have to wait to ask one simple question. If you want to get the run around and terrible customer service then this is the place for you. Not even worthy of a one star review
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October 2023 by Christian Uli
Total scam, every employee tells you something different and you end up spending countless hours just trying to get rid of them
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October 2023 by Joseph Dunne
These guys are working outside my house constantly, and whenever they do something they leave this open..it’s rained since they worked on it..it’s been 3 days now..you’d think they would close it up when done..
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October 2023 by Lancer
Poor excuse for customer service. With a few people in store 1 person behind counter and 1 manager. What kind of manager says 20mins he will text you when he is ready, instead of just helping the customer. Little too big for your birdges buddy
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September 2023 by Caleb Cedrone
Brandon helped me in a nightmare situation with Verizon, and was able to verify my identity and unlock my phone number to be activated when Verizon Customer Service, Technical Support, and the Reading, MA corporate store all failed to do after literal hours spent attempting and trying over the course of 2 days. Brandon resolved the issue within minutes by simply verifying my identity using my state and federal IDs and was patient with how frustrated we were by the time he was working with us. I will still most likely be transferring service after this ordeal, but Brandon helped me at least reconsider remaining with Verizon now that I can access my own phone number and account again.
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August 2023 by Benjamin E.
Decided to change my carrier and go with Verizon. Came to the Burlington mall and met with Jeffrey the specialist and can't say anything other than this man was amazing. Very friendly, very professional and helped get my lines situated and carried over from my existing carrier. Very little wait, and was very prompt to getting me in and out of the store with very little headache. Highly recommend coming to this Verizon store if you plan to change your carrier to Verizon.
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July 2023 by SJ PS
Terrible service. Takes forever and they don’t even bother to serve customers ??????
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July 2023 by Howard Wolfe
Or service. I like to keep people waiting. Understaff.
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July 2023 by man16 17
I do not understand what I do in this company with such terrible customer service
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July 2023 by Tania G
This store is so great. Jake helped my mother and I over the holiday weekend. He was helpful and patient. We really appreciated the fact that he helped her “in store” while keeping me on his own speaker phone- as her phone was on the fritz! Great customer service. Thank you so much!!! :)
