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November 2024 by Jacob LaRocca (Rocket Props)
DO NOT SHOP HERE. Employees were very informative, however, The price is listed are not the real prices. They are all given friends and family sheets to tell them what prices they can actually sell beds for. Then they tell you that it is a limited time offer. In addition our representative actually filed for a credit card without our knowledge. We had asked about pre-qualification (I specified not touching a credit application) and how much we would be able to get. A few days later we ended up getting a notification saying that we had a new credit card on the way and I had to go and file a fraud claim with Synchrony Bank because sleep number was very unhelpful, and we never approved that.
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September 2024 by Ray Laham
did not visit the store just called for service appointment to have our bed checked for proper assembly after moving
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June 2024 by David Griffin
I’m very happy with my bed and excellent customer service. One thing made me only give 4 out of 5.
My only issue is that I couldn’t buy a remote from a store that had 2 of them in stock. Their higher ups said NO to selling me the remote and I would have to pay to get it shipped.
Why couldn’t they just send the store another remote with their next shipment?
Disappointing to the point that I didn’t buy the remote.
Not to mention I’ve spent over
$5 grand in the past 2 years with the company. Petty, felt like I had to match pettiness and post about this.
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March 2024 by Michael Myers
My wife and I received excellent service from Christiana. It was a very busy holiday weekend and she spent considerable time with us educating on the different models and not pushing us one way or the other. We truly appreciate that kind of service and will be recommending her to others. Thanks, Christiana.
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February 2024 by C Rubs
Great information. Salesman Jeff was awesome explained everything. had our bed for a week and love it
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November 2023 by Ssesanga Yas
Best place to solve sleeping concerns ?
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August 2023 by Joshua OGrady
Misled me about the cost to return a bed if I ended up not liking it. Cost me hundreds of dollars extra.
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July 2023 by Joshua O.
Misled me about the cost to return a bed if I ended up not liking it. Cost me hundreds of dollars extra.
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July 2023 by Christian Trevisan
Amazing staff very nice and personable. Didn't try and over sell me anything. Will certainly go back.
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November 2022 by Brett A.
When they say that they have it in stock and promise a delivery date, there is a good chance they are lying. I literally took two days off from work in a row to receive a delivery before being told that they gave our mattress away to someone else and it would be another month before we could get one.Also the sales guy is slick and will tell you that you can return it at any time. That is *not true.* In most cases you cannot return the frame, which can cost thousands of dollars. They will try to manipulate you 100%."Purchases of FlexFitTM adjustable bases, upholstered furniture, display products, and clearance products are final sale, not returnable, and not exchangeable. Upholstered furniture orders cannot be canceled or changed after purchase."
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June 2022 by David Beck
The guy who helped us was really nice but as a company, I’d avoid a sleep number. What they don’t tell you about the 100 night trial is you have to pay return shipping which is $250. You also can’t pick up your mattress, it has to be delivered which is another $250. So $500 in fees for a 100 night sleep trial. This may be the only company in the mattress business that’s doing that. You also can’t return your mattress to a store and avoid the fee. The sleep number bed wasn’t right for us but we figured the trial kept us safe. It didn’t and we were not told about return shipping. Would not recommend a sleep number.
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June 2022 by Steve D
Great experience at this store. Simon was great to work with, so knowledgeable and helpful. Highly recommended!
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November 2021 by David Zhang
I ordered 4 mattress from Sleep Number and I have to return because of the horrible delivery and customer services. The delivery suppose to contact me 30 min prior but called me when they arrive. I told them I will be there in 10min, but they just left when I arrive there within 5 min but they left already. I call their customer service and they refuse to return only few min away. I feel like if I have all these trouble for a simple delivery, I would experience even more issue in the future if there is issue with my mattresses. So I cancelled my entire order. I hope this help if people is considering Sleep Number Mattress.
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September 2021 by Liang Zhang
I ordered 4 mattress from Sleep Number and I have to return because of the horrible delivery and customer services. The delivery suppose to contact me 30 min prior but called me when they arrive. I told them I will be there in 10min, but they just left when I arrive there within 5 min but they left already. I call their customer service and they refuse to return only few min away. I feel like if I have all these trouble for a simple delivery, I would experience even more issue in the future if there is issue with my mattresses. So I cancelled my entire order. I hope this help if people is considering Sleep Number Mattress.
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September 2021 by David Z.
I ordered 4 mattress from Sleep Number and I have to return because of the horrible delivery and customer services. The delivery suppose to contact me 30 min prior but called me when they arrive. I told them I will be there in 10min, but they just left when I arrive there within 5 min but they left already. I call their customer service and they refuse to return only few min away. I feel like if I have all these trouble for a simple delivery, I would experience even more issue in the future if there is issue with my mattresses. So I cancelled my entire order. I hope this help if people is considering Sleep Number Mattress.
