8:30AM - 12:30PM
5 Bedford St, Burlington“I have NEVER had better service than I had today. I had to ship two different things and I didn't know which bags or boxes to pick and Tracy helped me every step of the way. She was so kind and personable and helpful. I never want to use another post office again.”
9AM - 12PM
612 Middlesex Turnpike, Nutting Lake“These guys ae always awesome! They are incredibly friendly and helpful. They even helped me track down a lost passport that had been sent to my previous address. They are a great service to the community. I love them!”
“Amaing postal office. Very helpful staff with nice advices and great conversation. Very knowledgeable.A pleasure to deal with them. From all my life experience with post offices in a lot of countries, this one was the Best.Thak you for your service”
“Small, friendly and helpful post office.The lady there was really nice and helped me with my questions and shipping of an international parcel for the birthday of my mum.Happy to come back”
8:30AM - 12:30PM
321 Main St, Wakefield“The crew here has been fantastic. They are always friendly, professional and a pleasure to deal with. They have helped me out so many times over the years and offered suggestions when I've run into challenges on one end or the other. Great job guys.”
“The best USPS I have ever been…… The staff are really nice and very efficient…… No waiting at all…… Would definitely come whatever I need their services……”
“Joanie & the rest of the employees are fantastic.
They always help me when I need a question answered. The customer service is great.
The service has been hit or miss with delivery times for ground in the US taking 12 days in some cases. But overall very good.”
“I went to this Post Office today to mail 10 plusletters and a package. Hands down the best customer service I have every had. The older gentleman was kind and got us in and out quickly. TY!!ackage.”
9:30AM - 12PM
95 Boston Rd Ste 5, North Billerica“I have been coming to this post office instead of other local post offices because of the amazing customer service! The employees are always willing to help and are super friendly!”
“Heidi is literally the kindest postal service employee I have ever met! She helped me figure out the best ways to mail two different packages, and she was so sweet to everyone else who came into the post office while I was there. USPS, know that Heidi is the best of the best!! :) This will be my go-to USPS location as long as I live in the Boston area.”
“Steven at the Waltham post office was very helpful during the passport process. He was very patient with my family. He helped us with the step by step with a smile. He went an extra mile and gave my toddler coloring paper to keep him busy. He knew the customers by name. Just a phenomenal and excellent service. Thank you Steve!”
“I was there this morning and had to mail two letters internationally and the guy at the front desk was very nice and helped me out a lot. Thank you for that. :-)”
9AM - 12:30PM
20 Market St, Lowell“As I know that the lady sometimes does not response right away after you asked but she is really nice. Not to mention that she works all by herself, she is really sweet because I went there a lot. :)”
“Always Excellent Customer Service At the Stoneham Post Office! The Woman the Run the front are Excellent With helping Customers get there package off and get stamps ECT... Can't ask for better Employees then the staff you have at the Stoneham Post Office! Thank you it's My Pleasure to come from Medford to do my business here!”
“Package became lost but Phil was really nice and the lady that works on Saturdays that’s not customer service was semi rude. Package ended up arriving without tracking updates. But THANK YOU PHIL!”
“Our town’s post office lady, Julie just did a big favor for me because she helped me to find the package and then change the address. I accidentally wrote the wrong number of the address on the package for the birthday gift that was prepared by my child. He specifically selected a book and some snacks for his friend’s birthday. I was so glad that was able to fix that or my little one would be upset. You save my day, Julie! Thank you so much!”
7:30AM - 2PM
770 Massachusetts Ave, Cambridge“This has been my post office for 3 years and I go regularly. They handle everything in a professional manner, they know a lot, they are organized and ready to help. I usually don't have to wait for too long. I never had my packages missing and they always get delivered promptly. My package got stuck in another post office (went there by error) and it has been stuck for over 3 week. This post office even helped me out with that. I am so grateful. Every employee is helpful and special thanks to the lovely blonde lady who resembles Stevie Nicks!”
“You can always find the same people working here. They will help you and direct you if you ask. It's USPS. Bring your own tape. UPS and FedEx charge a premium for package delivery, but give you tape for free - so what?”
“Shout out to Elaine for understanding the urgency of my situation and doing what it takes, including calling the right people, to ensure I get my package on time. Thanks Elaine !”
“This woman there today was just amazing. I should look at the receipt to see if her name is there. She provided outstanding service to everyone in the line. Very professional and knowledgeable and so so friendly. Thank you very much!”
“I just had the quickest passport application done for my 16 years old son at this office! The young lady who helped us was very friendly and EFFICIENT. We were all done in less than 10 minutes.”
“I’ve been going to this post office for years to send the occasional package and never had any issues, never had to wait more than maybe 10 minutes and that was extremely unusual, and the staff are always very friendly and helpful!”
“I've had a PO Box at this locations for years. Only recently w my long hours at work have I had a hard time picking up my packages. But every time I go there someone is willing to help me out. I've dealt with two different gentlemen, one of them I met today, his name is Gerry. He's the postmaster along with doing other roles at the same time. He went above and beyond to help me out. Was extremely friendly and even took the time to have a conversation with me. He is a true professional in customer service. His kindness and politeness put my faith back in the working world. Thank you Gerry for making my day better!”
“Let's be real the old lady at the front desk should've retired ~10 years ago. Her bad attitude just gives places like this a bad vibe. Just hire an underpaid college kid, even they'll have more manners. With people already asking to defund the post office this lady isn't really helping her case lol. She told me to call the state department if I had questions about my passport? Seems to me like someone with 60+ years experience working there would know the simple process of filling a passport form out”