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May 2024 by Frank Criscitello
Great Quality Products
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May 2024 by s anderson
I purchased a pair of sunglasses they are less than a year ago the arm broke off. The manager told me it was accidental damage. I told her it wasn’t and she said she refused to do anything for me. Nasty manager.
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April 2024 by Emily Paone
Bought a winter jacket in Nov. and the zipper broke in Mar. Brought it back and they replaced the jacket and gave me a credit since the jacket is now on sale. Great customer service. Thank you.
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April 2024 by Ashok
The store and staff deserve 0 stars. For more context, we bought jackets here few months back. My son's jacket shrunk and became worn out right after the first wash. I followed the washing instructions in the jacket but was shocked to see how it became unusable after the wash. In my jacket, insulation material/threads started to come off from my right wrist after wearing it few times. When we took it to the store to return the second jacket, the genius at the counter inspected the jacket and said it may be because of scratching against a watch. I don't wear a watch on my right hand, genius! Even if it was some other bracelet that I may have worn on my right hand, why should the jacket get ripped off? Should the jacket costing $270 be able to withstand normal wear and tear? I have few other jackets I use and haven't experienced these type of issues ever. It was shocking to see they refused to take back a defective jacket. When looking at other good reviews , it seems very clear to me that they are either rigged reviews or the store employees were downright racist to us because of our skin color. In any case, I won't be shopping here again and won't recommend this store and brand to anyone else. Pictures attached for proof.
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April 2024 by Les Sterman
High quality apparel and outdoor equipment. Prices are excessive, IMO.
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April 2024 by A Mathew
Long time LL Bean customer, never experienced such poor customer service as I did yesterday with the front end supervisor. But the customer service rep Colleen at LL Bean online more than made up for her rudeness. Actually listened to my issue and addressed it. Very professional!
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April 2024 by Nedim Celik
I keep forgetting about LL Bean and rediscovering it. The stuff is top notch quality for the price, people are nice, my only wish would be more "slim fit" or trim clothing.
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February 2024 by Al Perez
Too EXPENSIVE
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February 2024 by Mary Ellen Ramsden
Great staff, very helpful when I had to return items from Christmas. I really like tge quality of everything I purchase here. It's one of my go-to shopping destinations!
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February 2024 by Drew's Reviews
Clean, and organized with kind and helpful staff. Didn't have what I was looking for but I found things i didn't know i needed.
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February 2024 by Jen Lee
Clean, organized, and kind staff. The gentleman working in the shoe department on 1/16 at 5:00 was awesome. Super helpful, he made sure that I had the perfect fit for my new slide-on Bean Boots. There were three customers waiting to try on shoes, and he handled us all with ease, and the right amount of attention.
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January 2024 by Tre S.
worst return policy on unused items, and customer support (called at the retail store) was clueless and couldn't even find the order. terrible experience and a waste of 45 minutes (and counting since I'm still here) of my time
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January 2024 by G W.
LL Bean is a very different store today from what it used to be, even a few years ago: the informative, polite associates are non-existent today - nothing even remotely exists today, quite the opposite - indifferent, impolite sales associates, (if you get hold of one!) are more like it Burlington LL Bean store is a mess - pathetic mess! Today I intended to swap my snowshoes (Christmas gift) for a complete package of cross-country skis - I didn't think it would be easy (based on some previous experiences), but I did not imagine it would be - shitty - the right word for it! There was no one in the skis department (it's winter) - waited around, looking around for about 30 minutes - asked an indifferent associate nearby, "Anyone can help me with cross-country skis?" - "I am not sure" - was the response - I waited another 15 minutes and then left- - returned my snowshoes Christmas gift for a full refund - cancelled my LL Bean credit card - went to REI and purchased my cross-country skis - I will not visit LL Bean anytime soon
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January 2024 by Rose Pictou
Had what I wanted everyone was helpful
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January 2024 by GARY
Clean, organized, & helpful staff.
