-
February 2024 by Kathleen K.
Unbelievably rude staff. For some reason the rotary blades are locked up so when I approached a staff member for assistance she looked annoyed and told me to go to the cutting table and ring the bell for help. I just left. I had quite a few things to buy, but I'll just get it online, and not from Joann's.
-
January 2024 by Frank G.
Staff here often seem like they're serving time or something, and as if somehow the customer played a role in putting them there.. I just left empty handed because a staff member (who claimed to be the manager) was speaking disrespectfully to a customer. When the customer (who appeared Asian American) asked why she was speaking like that, the staff member "apologized" by saying "I'm sorry, I only speak English." I mean come on! That's totally unacceptable! I'm shopping elsewhere, from now on.
-
August 2023 by Henry Ward
Fantastic location. Had great fabric choices.
-
July 2023 by Ronda Gulko
Cashier 807706, on 6/16/23, at 5:32, in Burlington, was the sweetest and most helpful salesperson! She immediately stopped what she was doing, helped me, and we had a lovely conversation too. Will definitely be back sooner than later!
-
May 2023 by Jenny jiang Jiang
In the morning of May 23rd, 2023, my friend and I went to Joann Fabrics and Crafts in Burlington MA. It was the worst terrible purchasing experience I have ever had in my whole life.My friend had purchased cloth in this shop many times before. She purchased over 40 pieces cloth in this shop before. This morning she and me picked up some cloth(different colors) in this shop. Previously, every time, the shop assistants helped her to cut the cloth according to the size she wanted. As usual, when we asked help from the shop assistant there to cut the cloth again. The shop assistant rejected us in a very rude attitude. She said she couldn’t help us to cut them. We had to cut them ourselves. This is the company policy.If a customer goes to a cloth shop to purchase cloth, different colors and different size for each piece of cloth, it is really difficult or almost impossible for the customer to purchase these cloth. As it needs good knife or ruler and lots of time to do that themselves.We tried to talk to the shop assistant to explain previously the other shop assistants always helped out the cut the cloth according to the size my friend wanted many times before. Why was she not willing to help this time? She didn’t want to listen to us at all. Her attitude became severely rude. In a big shock, she and her manager called the police after. They told the police they didn’t want to sell the cloth to us. In the future, they didn’t welcome us to shop in their shop any more!I felt I was deeply hurt and being discriminated severely. Maybe it was because me and my fiend didn’t speak fluent English. Maybe it was both of me and my friend were Asian. Why this time, company policy? What about those many precious times not this company policy. The company policy worked only towards me and my friend this time?I analyzed the deep reasons she rejected us: 1. There were many pieces of cloth we purchased this time. There were lots of cutting work she needed to do. She had not patience at all. 2. Me and my friend we are both Asian and both of us didn’t speak fluent English.I have not been calm since this terrible experience happened.
-
May 2023 by Jenny J.
In the morning of May 23rd, 2023, my friend and I went to Joann Fabrics and Crafts in Burlington MA. It was the worst terrible purchasing experience I have ever had in my whole life. My friend had purchased cloth in this shop many times before. She purchased over 40 pieces cloth in this shop before. This morning she and me picked up some cloth(different colors) in this shop. Previously, every time, the shop assistants helped her to cut the cloth according to the size she wanted. As usual, when we asked help from the shop assistant there to cut the cloth again. The shop assistant rejected us in a very rude attitude. She said she couldn't help us to cut them. We had to cut them ourselves. This is the company policy. If a customer goes to a cloth shop to purchase cloth, different colors and different size for each piece of cloth, it is really difficult or almost impossible for the customer to purchase these cloth. As it needs good knife or ruler and lots of time to do that themselves. We tried to talk to the shop assistant to explain previously the other shop assistants always helped out the cut the cloth according to the size my friend wanted many times before. Why was she not willing to help this time? She didn't want to listen to us at all. Her attitude became severely rude. In a big shock, she and her manager called the police after. They told the police they didn't want to sell the cloth to us. In the future, they didn't welcome us to shop in their shop any more! I felt I was deeply hurt and being discriminated severely. Maybe it was because me and my fiend didn't speak fluent English. Maybe it was both of me and my friend were Asian. Why this time, company policy? What about those many precious times not this company policy. The company policy worked only towards me and my friend this time? I analyzed the deep reasons she rejected us: 1. There were many pieces of cloth we purchased this time. There were lots of cutting work she needed to do. She had not patience at all. 2. Me and my friend we are both Asian and both of us didn't speak fluent English. I have not been calm since this terrible experience happened.
-
May 2023 by Lucy Markelz
Huge selection of fabrics and I'm always able to find what i need.
-
April 2023 by Samuel Donovan
This is my favorite Jo Ann’s to go to. They are always super sweet, and they know me by name now!
-
January 2023 by Maribeth Lazich
Nice end-of-season sale prices on holiday merchandise. The employees are happy to help you use your coupons.
-
December 2022 by James Lake
The young cashier who's name begins with an H is by far the nicest person on the planet, extremely helpful and patient. She directed me to the aisle for the item I needed. Amazing staff and customer service here.
-
December 2022 by Ann Pendleton
I always enjoy going to JOANN'S. There are wreaths, or you can DIY. There is jewelry (my favorite) obviously lots of fabrics and so many crafts. Go in and enjoy!!
-
November 2022 by Sasha Ray
Nice selection, but don’t dare show up 3 minutes after they lock the doors at risk of being screamed at.The store is good. Employees need to work on their people skills. Yelling to communicate isn’t necessary or kind. I go to this place sparingly because of the employees’ lack of decorum.
-
November 2022 by Alexis Ferguson
The customer service here is great! Just a head's up though you guys should probably adjust Your hours on Google. Google States you are open at 9 AM but when you get to the store it's posted that you guys don't open until 10 AM which is a little inconvenient.
-
October 2022 by Alex Martin
The store is nice but understaffed. The employees there are too few to handle even small rushes so you may be waiting a bit in line. Huge footprint so you're likely to find what u need if joanns carries it.
-
September 2022 by Hass Oyibo
Store is understaffed and what little staff they're do have is rude and incompetent.
